Loyalty cards
The guest-facing loyalty experience — wallet pass, stamp mechanics, redemption flow.
What is it?
A digital loyalty card lives in Apple Wallet and Google Wallet from day one. No app to download, no separate sign-up flow — the card auto-issues from the Wi-Fi sign-up or the first booking.
Stamps earn through orders and visits; the card updates in real time as the venue pushes signal into the profile. Redemption is a tap-to-show experience the bar or counter scans.
The wallet pass is simply the guest’s view of their loyalty membership. Every change — a stamp earned, a tier reached — pushes to their phone the moment it happens.
See it in action
Element features
The loyalty card lives in Apple Wallet and Google Wallet from day one. Add-to-Wallet on first interaction; no separate sign-up flow.
A guest connecting on venue Wi-Fi, or booking through the public page, gets enrolled automatically. Stamp accrues from the first visit.
Points and tier travel across every venue in the organisation. The guest sees one balance; the operator sees per-venue contribution.
Operators define thresholds, earning rates, redemption thresholds and expiry windows in the admin. The wallet card and API reflect the rules transparently.
Stamp earned, tier achieved, redemption available — every change pushes to the wallet card without the guest opening anything.
FAQs
No. The card uses Apple Wallet and Google Wallet, both of which are pre-installed on every modern phone. The guest adds the card with one tap.
Yes. The card has a printable variant and can be looked up by phone number at the till. Smartphone is the default; not a requirement.
Rule changes apply forward from the change date. Historical accrual stays correct. The wallet card updates on the next push from the platform.
Yes. A guest earning at venue A can redeem at venue B in the same organisation. Per-venue contribution is tracked separately for operator reporting.
From the floor
“We launched the wallet card on a Friday and saw repeat visits move within a fortnight. Nothing to download, no friction. Guests just have it.”
See Loyalty cards running on your venues
Thirty minutes is enough. Book a demo or send a question — both routes land on the same team.