Loyalty (admin)
Stamp scheme configuration, redemption admin, tier rules — the back-of-house view of the loyalty programme.
What is it?
Operators define the rules; guests experience the result. Tier thresholds, stamp earning rates, redemption thresholds, expiry windows — all configured here, all transparently visible through the API and the wallet card.
Redemption tracking, fraud flags and balance adjustments live here too. Audit log per change.
A `LoyaltyEnrollment` ties the Customer to the programme; tier and points are derived from the order graph over time.
Element features
Define loyalty tiers and the earn rates that move guests between them.
Set point thresholds and what each one unlocks at the till.
Configure how long earned points stay valid before lapsing.
Unusual redemption patterns surface automatically for review.
Every config change and redemption is recorded with user and timestamp.
FAQs
No. New rates apply to future visits only; existing balances stay as earned.
Guests drop to the next tier down and keep their balance. No points are lost.
Open the flag, review the redemption in the audit log, then void it if needed.
Yes. An admin can manually re-credit lapsed points; the action is logged in the audit trail.
See Loyalty (admin) running on your venues
Thirty minutes is enough. Book a demo or send a question — both routes land on the same team.