Set up Voice AI and read its calls
For early-access venues: set how Voice AI answers, shape its greeting and read call transcripts and results.
3 min read · Updated
In short: go to Bookings › Voice AI › Settings, choose your venue, set how calls are answered and click Save call handling.
Set how calls are answered
- Go to Bookings › Voice AI › Settings, then choose your venue.
- If you see No voice number yet, click Provision a number.
- Click Confirm provision. This sets up a UK mobile number for the venue, and the settings below appear.
- Turn on Ring the venue first if staff should answer first. The AI answers only when nobody picks up.
- Once the switch is on, enter the Venue phone number in international format (starting with + and the country code) and choose the Ring time before the AI answers.
- Set Venue-first from and Until, in UK time, or leave both empty for all day. Outside these hours the AI answers straight away.
- Click Save call handling.
- 01A call comes in
- 02Ring the venue first
- 03Nobody picks up
- 04The AI answers
To add a switchboard or landline that forwards to this line, type it in Add a number in international format, click Add, then Save forwarding numbers.
Shape the voice
- Under Voice and character, choose a Voice, then write the Greeting.
- Say in the greeting that calls are recorded and transcribed, for example: "You are speaking to our AI assistant, and this call is recorded."
- Add your House style, About the venue (such as parking or dogs) and languages.
- Click Save voice and character. Changes apply from the next call.
What it can and cannot do
- It can answer in English, French, German, Spanish, Italian, Dutch and Portuguese (Opening language and Also answer in). Welsh is not available.
- Test call talks to the agent as your venue. If it says you are closed, check that day's opening times and any special date.
- To see why it answered as it did, read the call's Conversation in Call transcripts.
- It takes the calls that reach its own number, so it is live once callers use that number or your line forwards to it.
Read calls and results
Click Call transcripts and open a call to read the Conversation or play the recording. Reporting shows calls, bookings and conversion over 7, 30 or 90 days.
Check it worked
You see Call handling saved. Live within about 30 seconds. Click Test call next to your number to talk to the agent. It is your live line, so any booking is real.
If it does not work
Save call handling stays greyed out
Check the phone number starts with + and the country code, and Venue-first from and Until are both filled in or both empty.
A call has no transcript
A call marked Venue answered was taken by staff, so the agent never joined.
Provisioning failed
Try Provision a number again. If it fails twice, email support.
Email support at agent@stampede.ai with:
- Your venue name and Voice AI number.
- The time of the call that went wrong.
Good to know
- Only Admin, Moderator, General Manager and Reports can see Voice AI, and only in organisations on early access.
- Not on early access yet? See try Voice AI.
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