Manage booking alerts
What booking alerts are, how to turn them on or off, and how to work through guests waiting for a time to open up.
1 min read · Updated
In short: booking alerts let guests wait for a full time. Switch Booking alerts on or off in Booking Options, and manage waiting guests in Booking Alerts.
What guests see
When no times suit, guests can click Set a time alert on your booking page and leave their details. The page tells them "We will email you if times open up." Their alert then shows in Booking Alerts as Pending.
Turn them on or off
- Go to Bookings › Main Settings › Booking Options, then choose your venue.
- Switch Booking alerts on or off. If your venue uses booking types, it is under Base configuration.
- Click Save changes.
When it is off, guests no longer see Set a time alert. You do not need us to change it.
To turn alerts off for one booking type only, edit it under Booking Types and switch off Allow booking alerts under Additional settings. Events have the same switch.
Work through the list
- 01Guest leaves their details
- 02A matching slot opens
- 03Notify
- 04View booking
- Go to Bookings › Booking Alerts. It starts on All venues. Use the venue filter for one venue.
- Filter by status, such as Pending or Notified.
- On a pending or notified alert, click Notify to email the guest matching times now, or View booking once they have booked.
- To remove one, click its delete button.
- Click Cancel alert. The guest is not emailed.
Check it worked
Open your booking page on a full date. Set a time alert shows when alerts are on, and is gone when they are off.
Good to know
- Guests are emailed if a matching slot opens.
- FOH, Bookings Manager, Marketing and IT cannot see Booking Alerts.
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