Five features. Five venues. One guest list.
Every venue on this page runs the whole of Stampede. We asked each one about the part they lean on most, and what it changed. Here are five features, seen through the venues that use them, in their own words.
- Table bookings
- Ticketed events
- Guest Wi-Fi
- Square, two-way
- Reviews
- Email and SMS
- Loyalty
- Inbox
- Reporting
The short version
- Ticketed events sell from the same portal as table bookings, so ART Hospitality’s ticket buyers land on the same guest profile as its diners.
- Reporting showed Sankey’s that a third of covers at The George & Dragon walk in without booking, and that guests who book from an email spend 2.3 times the average bill.
- Reviews for all 11 Redefining Dining venues come into one place. The group’s Google rating rose from 3.89 to 4.44 on more than five times the reviews.
- Loyalty cards save to the guest’s phone wallet, with no app. Over 1,100 guests joined The Truffled Hog’s Brunch Club in under three months.
- The inbox puts guest messages and booking requests in one place, so Starfish Loves Coffee answers groups before they arrive.
Every ticket, a known guest.
Seen at ART Hospitality · eight chef-led venues in Hereford, Worcester, Birmingham and Gloucester
Stampede sells event tickets from the same booking portal as tables. A ticket buyer gets the same guest profile as someone who booked dinner, with their Square spend, Wi-Fi sign-ins and reviews alongside.
ART runs live music nights and supper events across venues that look nothing alike: a ramen bar, a burger shop, a gastropub, a communal dining hall. Those events used to sell through a separate ticketing site, which was one more system for the team to learn and a guest the marketing never saw. Now the event sits next to the table bookings, and the person who bought the ticket is someone ART knows.
“I want to reach a point where every time someone walks into one of my restaurants, anyone who has booked or bought a ticket or pre-ordered anything, we will know, and we will have it on their booking sheet.”
“When you have to go outside your portal for an event and use a ticketing site, that is another whole thing to train your staff on. And because the marketing is not picking up how much that customer spent, we have no idea whether they are a regular.”
- 8
- Venues selling tables and tickets from one portal.
- 3 to 1
- Booking, marketing and Wi-Fi suppliers replaced by Stampede.
The numbers talk back.
Seen at Sankey’s · pubs and seafood restaurants in Royal Tunbridge Wells since 1980
Stampede’s reporting pulls bookings, Square sales, reviews and Wi-Fi together for each venue, and every figure ties back to a guest the business can actually contact.
Matthew Sankey opened it for the first time on a call with his account manager. Two things jumped out. Roughly a third of covers at The George & Dragon arrive without booking ahead. And one pairing, a Harvey’s and a Moretti, had been bought together hundreds of times in ninety days. A third of covers walking in is a marketing brief. A pairing that sells hundreds of times is a campaign.
The same reporting follows the marketing through to the till: guests who booked from a Sankey’s email spent 2.3 times the venue’s average bill.
“Having everything under one roof is simply superior, full stop. There are no integrations to set up and then fall over.”
“The biggest change we have seen on the front line is the integration with Square. Having the two systems talk to each other is a joy.”
- 1 in 3
- Covers at The George & Dragon that walk in without booking.
- 2.3×
- Average bill for guests who booked from an email, against the venue average.
Eleven venues, one reply box.
Seen at Redefining Dining · 11 venues, including The Welsh House and Cattle & Co
Stampede brings the Google reviews for every venue into one place and links each one to the guest who left it. Teams reply from inside the platform, and head office sees the whole group at once.
At Redefining Dining, each venue’s team answers its own guests while the central team looks for what is working across the brands. They have replied to over 830 reviews, typically within about three days. Over six months the group’s Google rating rose from 3.89 to 4.44, while its reviews grew more than five times over.
“It’s easy to reply. You don’t have to go to all these different websites. It’s all there for you.”
“Stampede has given us a much clearer picture of our guests and the ability to do something with that information.”
- 3.89 to 4.44
- Google rating, April to September 2026 against the six months before.
- 830+
- Google reviews replied to through Stampede.
A card in the wallet.
Seen at The Truffled Hog · village restaurant in Stokesley, North Yorkshire
Stampede loyalty cards save straight to Apple Wallet or Google Wallet, so there is no app to download. The team scans the barcode at the till and the visit lands on that guest’s profile, next to their bookings and spend.
The Truffled Hog calls its scheme The Brunch Club. Guests sign up from a card on the table, and members of the old scheme are moving across. Over 1,100 guests joined in under three months, and 93 of the 94 members with tracked spend have been back.
“A lot of hospitality businesses immediately think about discounts, but loyalty isn’t about discounts. It’s about knowing your customer, what they’re interested in.”
“It’s just a little barcode. We scan it and it all links up. We have little cards on the table with a link to sign up, quite a lot of people are signing up, and people who were on our old loyalty scheme are moving over too.”
- 1,100+
- Guests in The Brunch Club, in under three months.
- 93 of 94
- Members with tracked spend have come back.
Answered before arrival.
Seen at Starfish Loves Coffee · LA-style social brunch in London
Stampede’s inbox brings guest messages and booking requests into one place, each one linked to the booking and the guest behind it.
Brunch at Starfish is mostly groups booking ahead for the weekend, and groups have questions. With every message landing in the same inbox as the booking, the team answers before anyone sits down. Online bookings for August and September grew from 95 to 136 year on year, and Google reviews more than doubled.
“Instant messages and customer requests that we are able to reply to instantly and control the customer experience even before dining.”
“Stampede has brought the connection with our restaurant directly with the customer to another level!”
- 95 to 136
- Online bookings, August and September, year on year.
- 53 to 113
- Google reviews a year, with the rating up from 4.34 to 4.38.
Pick your starting point.
Every venue here runs the full suite, and each one gets the most from a different part of it. Tell us how your venue works and we will show you where Stampede fits first.