AI phone host
An AI phone host is software that answers a venue’s phone calls when the team cannot, holding a natural spoken conversation with the caller. It can check availability, take a booking and answer common questions, so calls that come in during a busy service are not missed and the booking is not lost.
How stampede does it.
An AI host answers when the team cannot get to the phone, checks live availability and books the table straight into the day planner. Names and emails are confirmed letter by letter. The booking lands in the same diary as online bookings and feeds the same guest profile, and every call is logged with its outcome and a transcript.
Related terms.
Table management
Table management is the software a venue uses to plan and run its floor: which tables exist, how they combine, and which bookings and walk-ins sit where across a service.
Booking page
A booking page is a web page where guests reserve a table directly with a venue, carrying its branding, photos and booking options.
Unified guest profile
A unified guest profile is a single record per guest that combines everything a hospitality business knows about them, from bookings and orders to Wi-Fi logins, reviews and loyalty activity.