Tags
Labels you put on a guest — VIP, Regular, Coeliac — so the whole team sees them at a glance.
What is it?
Tags are simple labels on a guest profile: VIP, Regular, Coeliac, birthday-this-month — whatever your team needs to spot in a second. They show on the profile, so anyone serving that guest knows before the plate goes down.
A tag can be added by hand, applied automatically from a booking, or set by a rule in your CRM. Once it is there, your automations can act on it — greet a VIP, double-check an allergen, hold a table for a regular.
Tags are the labels you set and keep; segments are groups that recalculate themselves. Use a tag when you want a fact that sticks to the guest, and a segment when you want a list that moves.
Element features
Add labels like VIP, Regular or Coeliac to any guest.
By hand on the profile, automatically from a booking, or by a rule in your CRM.
A tag is a fixed label you set; a segment recalculates from each guest’s live profile.
Coeliac and dietary tags surface on the profile before service.
Workflows can fire when a VIP or Regular tag is present.
FAQs
A tag is a fixed label you apply manually or via a rule. A segment is dynamic and recomputes from live profile state.
Tags apply automatically from a booking, from the CRM, or manually by any operator on the profile.
Yes. Workflows read live profile state, so the presence of a tag like VIP can fire an automation.
Yes. An allergen tag stays on the profile and is visible to staff before every service.
See Tags running on your venues
Thirty minutes is enough. Book a demo or send a question — both routes land on the same team.