When business picked up after lockdown, the popular western US brand Rib & Chop House decided to elevate their loyalty program to a paid scheme to reward their most dedicated customers. Since…
read moreNo-shows keep disrupting the hospitality industry and they now add an additional strain on already tight budgets. The good news is there are a number of quick ways your tech tools can help…
read moreYour table booking data is a treasure trove of customer insights. That’s the place where customers tell you about their individual needs and preferences when it comes to dining out. Though to use…
read moreThere’s a lot of talk about cutting costs these days. What better way to approach that than looking for free alternatives to some of your biggest expenses? With all the…
read moreKeeping track of your table reservations on an old-school booking sheet can be a daunting task, often prone to errors. Plus, taking bookings over the phone adds additional strain on your already…
read moreManaging online table bookings and handling online customer reviews are daily tasks for every hospitality operator. Despite how heavily connected bookings and feedback are in the customer journey, it’s surprising how disconnected they can…
read moreThe more customer data you can gather from all your digital tools, the faster and easier you can grow your business. Though, to get the most out of your data, you’d ideally want…
read moreCustomer data is the key to feeding your marketing campaigns, driving repeat visits and increasing revenue. The more data and customer insights you can get, the bigger the knock-on effect. There…
read moreAccording to the latest research from KAM media and FANZO, 22% of sports fans visit a pub to watch a game at least once a week. No doubt, live sports events…
read moreIf email open rates are falling out of favour, where should you turn to measure your marketing results? In the first part of this series, we introduced an alternative way to…
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