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Cate Triendl

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The Paid Loyalty Scheme That Works A Treat
The Paid Loyalty Scheme That Works A Treat 1536 868 Cate Triendl

When business picked up after lockdown, the popular western US brand Rib & Chop House decided to elevate their loyalty program to a paid scheme to reward their most dedicated customers.  Since…

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10 Quick Ways To Prevent Lost Revenue From No-Shows
10 Quick Ways To Prevent Lost Revenue From No-Shows 1536 868 Cate Triendl

No-shows keep disrupting the hospitality industry and they now add an additional strain on already tight budgets. The good news is there are a number of quick ways your tech tools can help…

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How To Use Bookings Data To Supercharge Your CRM
How To Use Bookings Data To Supercharge Your CRM 1536 868 Cate Triendl

Your table booking data is a treasure trove of customer insights. That’s the place where customers tell you about their individual needs and preferences when it comes to dining out. Though to use…

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Are Free Booking Platform Plugins Any Good?
Are Free Booking Platform Plugins Any Good? 1536 868 Cate Triendl

There’s a lot of talk about cutting costs these days. What better way to approach that than looking for free alternatives to some of your biggest expenses?  With all the…

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Buyer’s Guide: 11 Key Features Your Table Booking System Needs
Buyer’s Guide: 11 Key Features Your Table Booking System Needs 1536 868 Cate Triendl

Keeping track of your table reservations on an old-school booking sheet can be a daunting task, often prone to errors. Plus, taking bookings over the phone adds additional strain on your already…

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3 Ways To Improve Customer Experience With Bookings & Reviews
3 Ways To Improve Customer Experience With Bookings & Reviews 1536 868 Cate Triendl

Managing online table bookings and handling online customer reviews are daily tasks for every hospitality operator. Despite how heavily connected bookings and feedback are in the customer journey, it’s surprising how disconnected they can…

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5 Common Data Integration Flaws In Hospitality Tech
5 Common Data Integration Flaws In Hospitality Tech 1536 868 Cate Triendl

The more customer data you can gather from all your digital tools, the faster and easier you can grow your business. Though, to get the most out of your data, you’d ideally want…

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The Revenue Boosting Combo Of WiFi And Bookings Data
The Revenue Boosting Combo Of WiFi And Bookings Data 1536 868 Cate Triendl

Customer data is the key to feeding your marketing campaigns, driving repeat visits and increasing revenue. The more data and customer insights you can get, the bigger the knock-on effect. There…

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4 Easy Ways To Get Maximum Revenue From Upcoming Sports Events
4 Easy Ways To Get Maximum Revenue From Upcoming Sports Events 1536 868 Cate Triendl

According to the latest research from KAM media and FANZO, 22% of sports fans visit a pub to watch a game at least once a week. No doubt, live sports events…

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3 Clever Tools That Simplify How You Measure Marketing Results
3 Clever Tools That Simplify How You Measure Marketing Results 1536 868 Cate Triendl

If email open rates are falling out of favour, where should you turn to measure your marketing results? In the first part of this series, we introduced an alternative way to…

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