Engineering for hospitality
Set it once.It runs itself.Yours.
Automated journeys that trigger off what guests actually do, then run quietly in the background.
Powering 2,500+ UK venues
Marketing by hand.
A booking falls through, a regular goes quiet, a birthday comes up. Each one is a reason to reach out, and doing it by hand, one at a time, it never happens.
Trigger, wait, act.
A guest does something, the workflow waits for the right moment, then sends the right message.
A guest does something
A booking, a cancellation, a first Wi-Fi login, a review, an order, a birthday coming up. The event starts the workflow on its own.
On your timing, their behaviour
Wait a few days, then branch on what they did next. Did they rebook? Did they open it? Each answer takes its own path.
Send the right message
Email them, tag them, add loyalty points or open an inbox thread. The right thing happens without anyone lifting a finger.
The canvas.
Lay the journey out visually: a trigger, a wait, a message, a branch on what they do next.
Build the journey visually, node by node, and see the whole path at a glance.
Start from a booking, a login, a review, an order or a birthday, straight off your live data.
Pause for days, then split the path on whether they opened, booked or came back.
Begin from a proven recipe and tweak it, rather than a blank canvas.
Triggers and actions.
The pieces you snap together: what starts a journey, and what it does once it’s running.
Real-behaviour triggers
Bookings, cancellations, Wi-Fi logins, reviews, orders, birthdays and loyalty.
Send an email
The right message, personalised, with a voucher if you like.
Wait & delay
Pause days, or hold until a set time of day, before the next step.
Branch on behaviour
Split the path on whether they opened, booked or came back.
Tag & segment
Add or remove tags as they move, then build audiences from them.
Reward with points
Drop loyalty points into their account at exactly the right moment.
Open an inbox thread
Hand the guest to your team when a human touch is needed.
Runs in the background
Set it up once and it keeps working, evergreen, on its own.
Ready to run.
Start from a proven journey and make it yours, rather than a blank canvas.
Wi-Fi welcome
Welcome them in and turn a one-off visit into a regular.
Birthday offer
A reason to book, sent with time to plan it.
Win back a cancellation
A gentle nudge to rebook, that stops the moment they do.
Post-visit thank-you
A thank-you while it’s fresh, then a nudge to return.
Bad-review recovery
An apology that gives you the chance to make it right.
Loyalty onboarding
Welcome new members and drop in bonus points to get going.
The proof.
Real events in, the right message out, all on its own. Numbers, not adjectives.
Quietly doing the work.
Fired by real behaviour, set up once, and smart enough to stop when a guest has already come back.
Off what they did
Because it lives on the same platform as your bookings, Wi-Fi, loyalty and reviews, a workflow fires off a real event, not a date in a calendar you have to remember.
Then it runs itself
Build the journey once and it works in the background, evergreen, doing the heavy lifting so your team can focus on events and menus, not chasing follow-ups.
Stops when they convert
The moment a guest rebooks, they drop out of the win-back on their own. No emailing people something they’ve already done, which most email tools can’t manage.
Frequently asked questions.
Set it up once.
See a welcome, a birthday and a win-back running off your own guest data, in a live walkthrough with our team.