Engineering for hospitality
Every message.One inbox.Yours.
Email, SMS, enquiries and reviews in one thread, with the guest to hand.
Powering 2,500+ UK venues
Everything, everywhere.
Enquiries in a personal mailbox, messages in the booking system, a form on the website, a stack of voicemails. Nobody knows who replied, and the ones that matter get missed.
It all lands here.
Every guest message arrives in one inbox, threaded against the guest, ready to answer.
Every source, one place
Booking enquiries, waitlist messages, form submissions, reviews, emails and texts all arrive in the same inbox.
One conversation, with context
Grouped into a single thread against the guest, with their profile, bookings and history right beside it.
By email or text, in a click
Answer from one place with a template and a saved asset, add an internal note, or hand it to a teammate.
The conversation.
The full back-and-forth on one side, everything you know about the guest on the other, so whoever picks it up has the whole picture.
Every message back and forth in one place, so there’s no “I was told that”.
Their profile, bookings, spend and past visits sit right beside the conversation.
Answer on the channel they used, without leaving the inbox or the day-planner.
Leave an internal note only your team sees, so everyone picks up where you left off.
Built for the team.
Everything a busy front of house needs to answer fast, together, with the right words and the right file.
Templates
Save your best replies once and drop them in, with names merged in.
Connect your menus
Link your menus for one-tap send, alongside files like a price list or images.
Internal notes
Leave a note only your team sees, right on the thread.
Assign to a teammate
Hand a thread to an owner so it’s clear who’s on it.
Reply status
See at a glance what’s awaiting your reply and what’s waiting on the guest.
Tags
Label threads to sort, filter and find them again.
Personalisation
Merge in a first name, the venue or your team’s name automatically.
Guest context
Their profile, bookings and history beside every conversation.
What lands here.
The guest conversations that used to be scattered, pulled into one place.
Booking enquiries
Large-party and event enquiries, threaded and tracked to booked.
Waitlist
Texts to guests in the queue, with their replies landing here.
Form submissions
Your website contact and event forms, straight into a thread.
Reviews
Respond to reviews from the same place as everything else.
Inbound and outbound email, on your own sending address.
SMS
Two-way texts from a virtual number, when the moment needs it.
The proof.
Every guest conversation in one place, live, for the whole team. Numbers, not adjectives.
One place, whole team.
Every conversation in one inbox, with the guest to hand, seen by everyone who needs it.
Not five inboxes
Booking enquiries, waitlist texts, form submissions, reviews and email in one thread, instead of skipping between a mailbox, the booking site and a stack of voicemails.
Reply with the full picture
Their profile, bookings, spend and past visits sit right beside the conversation, so you answer knowing who they are, without retyping a thing.
Everyone sees the thread
It doesn’t matter who’s logged in, the whole team sees the same history and who’s on it. No more “I said this” or “I was told that”.
Frequently asked questions.
Answer it all in one place.
See enquiries, texts and reviews land in one inbox with the guest to hand, in a live walkthrough with our team.