Engineering for hospitality

Every signal. One record. Yours.

Every booking, Wi-Fi login, order and review lands on one guest record that builds itself.

Guest CRM for UK hospitality venues: every booking, Wi-Fi login, order and review on one guest profile you own, included in one flat price per venue.

See it live
Bookings
Wi-Fi
Payments
Reviews
Loyalty
Marketing
One profile
it builds itself

Powering 2,500+ UK venues

Art HospitalityNº 90OIR GroupFolkPlonk'dPetiscoSankey'sWild InnsThe StablesCoast & CountrySiam NiyomVietnamese Street KitchenHowiesCaldera
La-YamRadioPizza PunksBuoy & OysterThe Northern CollectiveVittoria GroupAmarettoNo.12 Hotel & BistroThe Truffled HogMalonesKneadThe George at BurnhamFifteenOmomo
The Welsh HouseFuegoValiant Pub CompanyParadise PalmsFat HippoThe BoundaryArtisan InnkeepersFauna BrewingSmoke BBQMount EdgcumbeRocca GroupPotyoOrnithologyRico Libre
The problem

Data, doing nothing.

Maxine is in three systems, and a stranger in all of them.

One guest, three systems

Before

3 systems · 3 strangers
BookingsSat 19:00
M. Hayes · table for 4Note: nut allergy?
Email listSince 2023
maxine.h@gmail.comNo visits on record
ReviewsNever joined
Maxine H.
  • Bookings, the email list and reviews kept apart
  • Three names for one person, never matched
  • Nothing to act on but an email address

After

Profile ready
One guest recordRegular
Maxine Hayesmaxine.h@gmail.com
Visits9
Spend£486
Last inSat
Nut allergyReviewed 5★Email opt-in
  • Every booking, visit and review on one record
  • Matched on her email, with nothing keyed in
  • Her visits, spend and allergy ready to act on
Same guest, same venue. The difference is whether the slices become one person.
How it works

It builds itself.

You don’t build profiles. Your guests do, every time they book, log in, order or leave a review, and it all lands in one place.

Capture, unify, know
01Capture

Every touchpoint emits

A booking, a Wi-Fi login, an order, a review, a loyalty scan. Each one arrives as a signal, with nothing to key in.

02Unify

Matched to one guest

Signals sharing an email land on the same record. Come back next week on the same address and it is still you.

03Know

A guest you can see

One record shows their history, spend and visits, and drives the segments the rest of your marketing runs on.

In practice

The whole guest.

One record with their history, spend, visits and tags, and a plain read of who they are, so front of house can greet them by name.

Unified timeline

Every booking, order, review and Wi-Fi login on one feed, newest first.

Spend & visits

Total spent, how often they come in and when they were last seen.

Tags & segments

Label regulars, VIPs and preferences, then build audiences from them.

AI summary

A plain-English read of who this guest is and what they tend to order.

One guest, in full
Guest profileLive
Spend
Visits
Last seen
Member
Timeline
Booking
Order
Review
Wi-Fi
The toolkit

One record.

Everything you know about a guest, in one place, instead of scattered across the tools that captured it.

Unified timeline

Bookings, orders, reviews, Wi-Fi and campaigns on one feed.

One guest, every venue

The same record follows them across all your sites.

Spend & visits

Total spent, visit count, last seen and member since.

Tags & segments

Label regulars and VIPs, then turn tags into audiences.

Preferences

Dietary notes, occasions and answers captured on your forms.

AI summary

A plain-English read of who the guest is and what they order.

Consent on record

Email, SMS and data opt-ins tracked per guest, per channel.

Yours to keep

Your guest data, owned by you, exportable any time.

Across the estate

One guest, every venue.

A guest who books at one site and drinks at another is still one guest. The same record follows them across every venue and brand you run.

  • One guest record
  • One loyalty wallet
  • One source of truth
Bar
Restaurant
Hotel
Events
One guest
one record, every site
Proof

The proof.

Operators running on Stampede, in their own numbers.

A dish being finished at Howies, Edinburgh
3,920guests enriched with real spend
6 weekstheir first six weeks with Stampede
“Every payment lands on the guest who made it now. Everything a guest does with us, online and in our venues, finally joins up in one view.”
Louis Scott, Howies, EdinburghFull story coming soon
Food at the George & Dragon, a Sankey's venue
4.59 → 4.80Google rating, year on year
2.3×average bill from email bookings
“Having everything under one roof is simply superior, full stop.”
Matthew Sankey, owner, Sankey'sRead the story
A Sunday roast at an ART Hospitality venue
24,604covers in a single month
0.3%no-show rate across eight venues
“You innovate at a rate I have never seen in a software company.”
Edwin Kirk, founding director, ART HospitalityRead the story
89%
Wi-Fi marketing opt-in rate
55p
average value of a guest contact
2,500+
UK venues run on Stampede
How we measure these figures
Why Stampede

The foundation.

Owned by you, built without a keystroke, and the one truth your marketing, service and reporting all share.

Owned

Your guests, not rented

The profile is yours. UK-owned, GDPR-ready, exportable any time. You own the relationship instead of renting it back from OpenTable or Deliveroo.

Builds itself

Nothing to key in

Every booking, login, order and review writes to the record on its own. You get a guest you know without your team lifting a finger.

The foundation

One source of truth

The profile is the hub the rest runs on: marketing, front-of-house service and reporting all work off the same record, so nothing contradicts.

Guides

The how-to.

The steps venues use to fix it, whatever system they run, and where Stampede does each one.

  • Tue · 13:10
    2× Set lunch£52.001× Rioja, bottle£34.00
    Customer: none£86.00
    Guide · 4 steps

    How to collect guest emails and data

    Wi-Fi, bookings and ordering, each asking once, with consent.

FAQ

Frequently asked questions.

Meet your guests.

See every booking, visit, order and review land on one profile that builds itself, in a live walkthrough with our team.