Review management
Review management is the process of monitoring, requesting and replying to the online reviews a business receives, such as those on Google. It covers asking guests for feedback after a visit, answering reviews promptly and spotting patterns in what guests say, to protect and improve a venue’s reputation.
How stampede does it.
Google reviews are pulled in and replied to on Google from inside Stampede. For every review the AI drafts a reply in the venue’s brand voice, which the team can approve in a tap, edit first, or let the positive ones post on their own. Guests are asked for feedback after their visit, and every review lands on their guest profile.
Related terms.
Unified guest profile
A unified guest profile is a single record per guest that combines everything a hospitality business knows about them, from bookings and orders to Wi-Fi logins, reviews and loyalty activity.
Win-back journey
A win-back journey is an automated series of messages sent to guests who have not returned for a while, or who cancelled, designed to bring them back.