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Payments · 24 Sept

Ask the menu in a sentence

Guests can search the menu with a sentence such as two kids and someone vegan, and get a shortlist with a reason for each dish. If a menu carries no allergen information, it says so and asks the guest to speak to staff.

What's new

Three that fill the room, and take the money.

Seat the parties your diary was turning away, let guests order and pay from the table, and give loyalty members something they can actually spend at your till. All three are built and released. If they are not on your account yet, they are one conversation away.

New this week
  • Bookings

    Smart Seating

    A booking system picks a table once, at the moment the booking is made, and never looks at it again. By Friday night that plan has gone stale: couples are sitting on four-seaters and the gaps left behind fit nobody, so guests are told there is no availability while your room could actually seat them. Smart Seating is the head waiter who fixes that. An algorithm weighs every single booking request against the whole room, all day, and quietly reshuffles tables so your capacity is always the most the room can actually hold.

    • When a guest asks for a time that shows as unavailable, it asks one question: could we seat them by quietly moving one or two bookings that have not arrived yet? If yes, the time simply becomes bookable, and the moves happen automatically when they book.
    • Never more than two moves. Locked bookings, seated guests, tables with an order running and joined-up group tables are never touched, and no guest is ever told a table number when they book online, so nobody notices anything.
    • A second trick, shorter sittings. A table free at 8:45pm is useless to a booking that needs two clear hours, but perfect for a couple. Offer it as a shorter sitting, with the length shown to the guest before they book.
    • Test it on your own book before you decide. Replay any date range, read-only, and see every booking your availability turned away that the room could have seated, ranked by party size, with the exact table moves and what the night was worth.
    • Then measure it on live traffic. Shadow mode scores every real guest search against the optimiser without changing a single thing a guest sees, so after a fortnight you have the demand-weighted number rather than an estimate.
    • Every move is written into the booking history, and availability is re-checked at the moment of booking, so it never promises a table it does not have.
    New
  • Square

    Table ordering

    A guest scans the code on the table, reads your live Square menu, orders and pays, without downloading anything or waiting to catch a server’s eye. The order lands on the till knowing which table it came from. One more round at 9pm stops depending on whether anyone walked past.

    • The menu is your Square catalogue, live. Categories, items, prices, photos, modifier groups and their minimum and maximum rules all come straight from the till, so there is one menu to keep up to date rather than two.
    • Built for the floor, not just for collection. Each venue gets separate links for ordering at the table and ordering to collect, independently curated, so table service and pickup can offer different things at different prices.
    • The awkward parts are handled. Modifier rules are enforced as the guest builds the item, allergens, dietaries and calories sit on every product, and a basket containing alcohol asks for age confirmation before it will reach checkout.
    • Paid by card through Square at checkout, with the total recalculated from your own menu data before anything is charged, so the amount taken is always your amount.
    • Loyalty rewards come to the checkout too. A guest can put one or more of their own Square gift cards against the bill, and an order fully covered by them needs no card at all.
    • A basket is shareable. Send the link round the table, everyone adds their round, one order goes to the till.
    New
  • LoyaltySquare

    Square reward vouchers

    A loyalty reward your guests can actually spend. Points convert into a Square gift card, or into a reward linked to a real Square discount, so the value comes off the bill at your own till instead of being a promise a member has to explain to whoever is serving them.

    • Members convert their own points into a Square gift card from their loyalty account. You set how many points make a pound, the minimum needed to create one, and an optional cap on each.
    • You choose which Square accounts can issue them and what each one is called, so a group can run "The Beach Bar Gift Card" and "The Harbour Gift Card" from the same scheme.
    • The alternative is a Square-linked reward: a guided setup that creates the customer group for you, one Square account at a time, and lets you build the linked discount right there, or skip it and come back to it.
    • Redeeming is real, so the guest is asked first. Points leave the account the moment the code is generated, which is why the button reads "Redeem Reward" and asks them to confirm rather than quietly spending their balance on a preview.
    • Every card issued is listed with its balance, its state, the points it cost and the member it belongs to, so a query at the bar is one search rather than an argument.
    • They spend at the table too. Gift cards are accepted at table-ordering checkout, several on one order if a member has been saving.
    New
Also new
  • BookingsLoyalty

    Wallet booking confirmations

    Your venue in Apple Wallet and Google Wallet. A booking confirmation becomes a branded pass that lives where your guests already look, on the lock screen, with no app to download. Loyalty cards go in alongside it.

    • Passes are generated from your brand kit, so every one looks like your venue rather than a generic ticket.
    • A booking pass carries the date, time and party size, and updates itself when the booking changes.
    • Reminders surface on the lock screen ahead of the booking, so fewer tables go unfilled.
    • Loyalty cards join the wallet too, with points and rewards updating in real time, and downloads you can measure.
    New
  • Bookings

    Phone bookings

    An AI host on your venue's phone line. It answers instantly, checks your live availability and books tables straight into the day planner, so a busy Friday service or a two in the morning enquiry never costs you a booking.

    • Answers in under a second, any hour of any day, greeting callers by your venue name.
    • Real bookings, not messages. It offers your actual times and booking types and creates the booking on the spot, tagged as a phone booking.
    • Names and email addresses are confirmed letter by letter, so the confirmation always lands.
    • You choose how it answers: let it take everything, or have it step in only when nobody picks up.
    • Every call is logged with its duration, outcome and a full transcript.
    New
  • Bookings

    Ticketed events

    Sell tickets for anything you host: supper clubs, tastings, live music, New Year's Eve. Create the event, set the price, and take payment upfront inside the booking system you already run.

    • Name it, date it, price it, cap the numbers. Single evenings or a recurring series, a whole-venue takeover or a dozen seats at the bar.
    • Tickets are paid for at purchase rather than promised at the door, so an empty seat is no longer an unpaid one.
    • Every guest gets a wallet pass for the door, and you check them in with a scan or the door list.
    • Refunds stay in your control: you decide who gets one and how much, never the platform.
    New

Want any of these on your account? We will show you round them and turn them on.

The hospitality engineering brief.

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September 2026

  • Marketing17 Sept

    A profile page for guests

    Guests can sign in with an email code to see and edit their profile, choose email and SMS marketing for each business they are opted in with, or delete their account.

  • Bookings16 Sept

    Every menu on the booking page

    Where a venue attaches more than one menu, guests can now open every one of them, with a Which menu? chooser showing each menu's image and description.

  • Payments15 Sept

    Download table QR codes

    The venue QR code and every table's QR code can be downloaded as a PNG, named after the venue and table.

  • Payments15 Sept

    Place cards in Ordering

    Place cards have moved from Bookings to Ordering and open on pre-orders, with a search to choose guests and set-menu dishes printed under their courses. Roles without Ordering no longer see them.

  • Payments15 Sept

    One QR code for every table

    A single venue-wide QR code sends guests to a table picker before they order. It never needs reprinting when tables change.

  • Bookings15 Sept

    Party sizes that fit the booking

    The booking page now offers party sizes within each booking type's or event's own limits, so a private dining room for 8 to 20 no longer offers a table for two.

  • Loyalty15 Sept

    Import loyalty members

    Bring members and points across from another system with a CSV. Check the rows, run the import and watch the counts, with the option to add points to existing balances and to hold emails until launch.

  • Bookings15 Sept

    Your terms shown at checkout

    The booking checkout now shows your deposit and cancellation terms under the card form, with a tick to accept them before paying.

  • Bookings15 Sept

    Add-ons with photos at checkout

    Add-ons at checkout show their photo and open a detail view with a description and quantity, so guests can see what they are adding.

  • Bookings15 Sept

    Square quick service mode

    Quick service venues can stop Square till orders being matched to bookings by table. Guests attach to the bill by scanning their QR code, and the daily report drops figures that only make sense for bookings.

  • Bookings14 Sept

    New booking page for every venue

    Every booking link now opens the new booking page. Older links redirect instantly and keep the date, booking type and campaign tags they carried.

  • Bookings14 Sept

    Clearer balance payments

    The page guests open to pay a balance now says Balance payment, shows the amount as a balance and confirms when the booking is paid in full. It also shows your payment message.

  • Marketing14 Sept

    Website forms keep their text

    Editing a website form now opens with its saved Message and Terms text, where before these could appear blank.

  • Payments14 Sept

    Menus now live in Ordering

    The Menus, Items and Modifier Groups pages have moved from Bookings to Ordering, where items arrive with their modifiers from Square. Old links redirect.

  • Bookings14 Sept

    Pre-order fixes

    Guests pre-ordering now see only the menu attached to their booking type. A guest added by name alone no longer blanks the pre-order page.

  • Payments13 Sept

    Ordering in Connect

    The Ordering section, with menus, products, tables and orders, is now open to your team, except front-of-house and IT support roles. Order statuses read in plain English, from Received to Completed.

  • Payments13 Sept

    Set menus

    A menu item can be a set menu whose choices are the dishes, across ordering, booking pre-orders and the booking page. Guests pick a dish for each course and staff see every course listed.

  • Bookings13 Sept

    Take full payment for bookings

    Venues can charge the full amount for a booking, not just a deposit, on booking types, events and special dates. Guests pay now or settle the balance later, and staff can see balances and request payment.

  • Payments11 Sept

    Connect Square from Products

    A venue with no Square catalogue can connect Square from the Ordering Products page and sync its items straight in.

  • Bookings11 Sept

    Forwarded numbers for the voice agent

    Venues on the voice agent early access can list the numbers that forward to their voice line. Calls from those numbers are asked for the guest's own phone number, so bookings are not logged against a shared landline.

  • Payments11 Sept

    Brand kits for ordering menus

    Each ordering menu can use its own brand kit, so guests see your logo, name and colour on the menu and on the icon they save to their home screen.

  • Marketing11 Sept

    Audiences by workflow email

    The audience builder can now filter guests by whether they received, opened or clicked a workflow email, picked by name or subject.

  • Loyalty10 Sept

    A new staff QR scanner

    The scanner for gift cards, vouchers and loyalty codes is now a full page with a torch, manual entry and barcode gun support. The camera pauses while a result is open, so a code cannot be redeemed twice.

  • Payments10 Sept

    Move and merge menu sections

    In the menu editor, move a product to another section, or merge a whole section into another, without adding items again.

  • Payments9 Sept

    Build a menu from Square

    Generate from Square turns a venue's Square catalogue into a draft menu, with categories as sections and their hours carried over. Name it, then create it as an inactive menu ready to edit.

See it on your own floor.