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Payments · 24 Sept

Ask the menu in a sentence

Guests can search the menu with a sentence such as two kids and someone vegan, and get a shortlist with a reason for each dish. If a menu carries no allergen information, it says so and asks the guest to speak to staff.

What's new

Three that fill the room, and take the money.

Seat the parties your diary was turning away, let guests order and pay from the table, and give loyalty members something they can actually spend at your till. All three are built and released. If they are not on your account yet, they are one conversation away.

New this week
  • Bookings

    Smart Seating

    A booking system picks a table once, at the moment the booking is made, and never looks at it again. By Friday night that plan has gone stale: couples are sitting on four-seaters and the gaps left behind fit nobody, so guests are told there is no availability while your room could actually seat them. Smart Seating is the head waiter who fixes that. An algorithm weighs every single booking request against the whole room, all day, and quietly reshuffles tables so your capacity is always the most the room can actually hold.

    • When a guest asks for a time that shows as unavailable, it asks one question: could we seat them by quietly moving one or two bookings that have not arrived yet? If yes, the time simply becomes bookable, and the moves happen automatically when they book.
    • Never more than two moves. Locked bookings, seated guests, tables with an order running and joined-up group tables are never touched, and no guest is ever told a table number when they book online, so nobody notices anything.
    • A second trick, shorter sittings. A table free at 8:45pm is useless to a booking that needs two clear hours, but perfect for a couple. Offer it as a shorter sitting, with the length shown to the guest before they book.
    • Test it on your own book before you decide. Replay any date range, read-only, and see every booking your availability turned away that the room could have seated, ranked by party size, with the exact table moves and what the night was worth.
    • Then measure it on live traffic. Shadow mode scores every real guest search against the optimiser without changing a single thing a guest sees, so after a fortnight you have the demand-weighted number rather than an estimate.
    • Every move is written into the booking history, and availability is re-checked at the moment of booking, so it never promises a table it does not have.
    New
  • Square

    Table ordering

    A guest scans the code on the table, reads your live Square menu, orders and pays, without downloading anything or waiting to catch a server’s eye. The order lands on the till knowing which table it came from. One more round at 9pm stops depending on whether anyone walked past.

    • The menu is your Square catalogue, live. Categories, items, prices, photos, modifier groups and their minimum and maximum rules all come straight from the till, so there is one menu to keep up to date rather than two.
    • Built for the floor, not just for collection. Each venue gets separate links for ordering at the table and ordering to collect, independently curated, so table service and pickup can offer different things at different prices.
    • The awkward parts are handled. Modifier rules are enforced as the guest builds the item, allergens, dietaries and calories sit on every product, and a basket containing alcohol asks for age confirmation before it will reach checkout.
    • Paid by card through Square at checkout, with the total recalculated from your own menu data before anything is charged, so the amount taken is always your amount.
    • Loyalty rewards come to the checkout too. A guest can put one or more of their own Square gift cards against the bill, and an order fully covered by them needs no card at all.
    • A basket is shareable. Send the link round the table, everyone adds their round, one order goes to the till.
    New
  • LoyaltySquare

    Square reward vouchers

    A loyalty reward your guests can actually spend. Points convert into a Square gift card, or into a reward linked to a real Square discount, so the value comes off the bill at your own till instead of being a promise a member has to explain to whoever is serving them.

    • Members convert their own points into a Square gift card from their loyalty account. You set how many points make a pound, the minimum needed to create one, and an optional cap on each.
    • You choose which Square accounts can issue them and what each one is called, so a group can run "The Beach Bar Gift Card" and "The Harbour Gift Card" from the same scheme.
    • The alternative is a Square-linked reward: a guided setup that creates the customer group for you, one Square account at a time, and lets you build the linked discount right there, or skip it and come back to it.
    • Redeeming is real, so the guest is asked first. Points leave the account the moment the code is generated, which is why the button reads "Redeem Reward" and asks them to confirm rather than quietly spending their balance on a preview.
    • Every card issued is listed with its balance, its state, the points it cost and the member it belongs to, so a query at the bar is one search rather than an argument.
    • They spend at the table too. Gift cards are accepted at table-ordering checkout, several on one order if a member has been saving.
    New
Also new
  • BookingsLoyalty

    Wallet booking confirmations

    Your venue in Apple Wallet and Google Wallet. A booking confirmation becomes a branded pass that lives where your guests already look, on the lock screen, with no app to download. Loyalty cards go in alongside it.

    • Passes are generated from your brand kit, so every one looks like your venue rather than a generic ticket.
    • A booking pass carries the date, time and party size, and updates itself when the booking changes.
    • Reminders surface on the lock screen ahead of the booking, so fewer tables go unfilled.
    • Loyalty cards join the wallet too, with points and rewards updating in real time, and downloads you can measure.
    New
  • Bookings

    Phone bookings

    An AI host on your venue's phone line. It answers instantly, checks your live availability and books tables straight into the day planner, so a busy Friday service or a two in the morning enquiry never costs you a booking.

    • Answers in under a second, any hour of any day, greeting callers by your venue name.
    • Real bookings, not messages. It offers your actual times and booking types and creates the booking on the spot, tagged as a phone booking.
    • Names and email addresses are confirmed letter by letter, so the confirmation always lands.
    • You choose how it answers: let it take everything, or have it step in only when nobody picks up.
    • Every call is logged with its duration, outcome and a full transcript.
    New
  • Bookings

    Ticketed events

    Sell tickets for anything you host: supper clubs, tastings, live music, New Year's Eve. Create the event, set the price, and take payment upfront inside the booking system you already run.

    • Name it, date it, price it, cap the numbers. Single evenings or a recurring series, a whole-venue takeover or a dozen seats at the bar.
    • Tickets are paid for at purchase rather than promised at the door, so an empty seat is no longer an unpaid one.
    • Every guest gets a wallet pass for the door, and you check them in with a scan or the door list.
    • Refunds stay in your control: you decide who gets one and how much, never the platform.
    New

Want any of these on your account? We will show you round them and turn them on.

The hospitality engineering brief.

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June 2026

  • Wi-Fi28 Jun

    See everything on your network

    The box scans the venue network and names every device on it by manufacturer.

  • Bookings20 Jun

    Waitlist, end to end

    The full waitlist flow ships across the booking widget and the planner.

  • Inbox20 Jun

    Deliverability protection

    Sending throttles itself under load, so your emails keep landing in inboxes.

  • Wi-Fi18 Jun

    Paid Wi-Fi recovers itself

    A payment that outlives its session recovers cleanly instead of dead-ending.

  • Bookings17 Jun

    Seated stays seated

    Partially seated tables read as seated instead of jumping to complete.

  • Platform17 Jun

    One login everywhere

    Every product signs in through one rebuilt identity layer: 2FA, magic links and Google included.

  • Wi-Fi17 Jun

    Android portal fix

    The captive portal renders correctly on Android’s connection check again.

  • Bookings16 Jun

    Same-day events behave

    Same-day events apply their effects and cover counts correctly.

  • Inbox15 Jun

    Guest replies in threads

    Guests reply straight into the conversation, with templates and short-code tags for the team.

  • Bookings14 Jun

    Pre-orders with modifiers

    Guests build a pre-order with full modifier choices, and hosts see it itemised on every order view, including the live till order.

  • Bookings14 Jun

    Modifier menus

    Menus gain modifier and modifier-group tabs, synced from the till.

  • Payments13 Jun

    Modifiers from the till

    Square items, categories and modifier groups sync in, respecting min and max selection rules.

  • Wi-Fi12 Jun

    Hardware provisioned on order

    Ordering a box drives provisioning end to end, so it arrives ready to activate.

  • Bookings11 Jun

    Party-size limits on enquiries

    Set minimum and maximum party sizes on enquiries, enforced from form to settings.

  • Reviews11 Jun

    Brand kits stay true

    Review pages reconcile to your current brand kit on load.

  • Bookings10 Jun

    Menu builder, guided

    The pre-order menu builder leads with creating an item, with status lights per menu.

  • Bookings9 Jun

    Group pre-orders, unstuck

    Hosts can confirm on behalf of a guest or remove someone stuck in a group pre-order.

  • Bookings4 Jun

    Deposits by party size

    Card capture and cancellation policy only apply above the party size you set.

  • Bookings3 Jun

    Booking history on the profile

    Completed bookings appear on the guest profile, with the venue shown per row.

  • Bookings3 Jun

    Copy a booking type

    New booking types can start as a copy of an existing one.

  • Reviews3 Jun

    Quieter review pages

    Happy-or-not prompts default off on new review pages, so the page asks one thing.

  • Analytics2 Jun

    UTM attribution on bookings

    See which campaigns and sources actually produced bookings, with Google Reserve counted separately.

  • Loyalty2 Jun

    Wallet passes self-heal

    Apple Wallet passes rebuild themselves if anything goes missing, member by member.

  • Analytics1 Jun

    Booking trends, charted

    A real date axis with day, week and month views on the bookings report.

See it on your own floor.