One prominent trend in the hospitality industry is the rising customer demand for personalisation. Personalisation is your key ingredient to creating a memorable customer experience. An experience that makes customers come back…
read moreFor many hospitality businesses, the upcoming Six Nations (5th Feb – 19th Mar) rank lower than other sports events they tend to focus on, as they don’t see much value coming from…
read moreWith the hospitality restrictions still ongoing, many businesses have gone back to a reduced level of service or are only offering takeaway and delivery. Once more, they have to tap…
read moreLoyal customers have helped many hospitality businesses to stay afloat during the past two years. Now is the time to nurture and reward your regular customers for their ongoing support.…
read moreIn 2019, Stampede research revealed that the number of pubs and bars in the UK had increased for the first time in a decade – while the wider hospitality sector…
read moreLast year has once again shown us how adaptive the hospitality industry is when it comes to finding ways to keep up and running. New trends have emerged that will…
read moreIt looks like winter 2021 is going to be another tough one for restaurants, bars, cafes and other hospitality businesses. The latest round of restrictions and government “advice” have already…
read more24 social media content ideas for week 27th of December: Monday 27th – Fruitcake Day Cake offerPoll idea: Yay or nay – fan of raisins?Fruitcakes from around the world Monday…
read more24 social media content ideas for week 20th of December: Monday 20th – Games Day Competition – guessing game, how many … are in the jar?What board games will you…
read moreA successful service recovery strategy can help businesses to increase customer retention and revenue after a service failure. Part one of this series focused on the complaint handling steps that should be part…
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