Family Restaurant
How to Nail Customer Service for Families
How to Nail Customer Service for Families 2560 1880 Cate Triendl

A recent report from UHY Hacker Young reveals there were more than 1,400 insolvencies in the restaurant sector between June 2018 and June 2019. Whether you blame Brexit, rising rents…

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Loyalty
10 Tips on Nurturing Customer Loyalty in the Hotel Industry
10 Tips on Nurturing Customer Loyalty in the Hotel Industry 2560 1707 Cate Triendl

In a previous article, we talked about nurturing and ensuring guest loyalty being one of the top challenges in the hotel industry at present. With customers quick to go elsewhere…

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Calculation
Tracking Digital Marketing ROI
Tracking Digital Marketing ROI 2560 1696 Cate Triendl

Over 1 billion restaurant visits are influenced by online marketingThe average time individuals spend on social media each day in the UK is 1 hour 50 minsAccording to ResDiary 64%…

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Business Man Phone
New Tech – Friend or Foe for Independent Hotels?
New Tech – Friend or Foe for Independent Hotels? 2560 1707 Cate Triendl

In a world where the expectations of hotel guests are higher than ever, comfort, convenience, and customer service are all being enhanced by new technology. Over the last decade, the way…

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Couple Holidays Device
The Modern Traveller – A 2020 Guide For Independent Hotels
The Modern Traveller – A 2020 Guide For Independent Hotels 2560 1706 Cate Triendl

It’s a brave new world. Without a doubt, the fast-changing expectations and requirements of travellers over the last decade have presented a real challenge for owners of independent hotels. Maybe you…

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Product Update Marketing
Product Update – Marketing
Product Update – Marketing 1550 876 Chris Wilkie

A Serious Upgrade This month we’ve gotten stuck in to upgrading the Marketing features in the Stampede platform. Here’s a quick summary of what’s new: Customer segments to group your…

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hands cup
Personalise Your Customer Journey at Your Restaurant
Personalise Your Customer Journey at Your Restaurant 2560 1707 Cate Triendl

Who are your customers, and what exactly do they want? The fundamentals of what makes a business either work or fail ultimately come down to this one question, which can…

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friendly server coffee
Creative Ways to Attract New Customers
Creative Ways to Attract New Customers 2560 1707 Cate Triendl

Ah, customers. Love them or hate them – the fact is you need them to create a sustainable and profitable business. In the restaurant trade, your customers all have one…

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social media
The Importance of Digital Word Of Mouth
The Importance of Digital Word Of Mouth 2560 1497 Cate Triendl

Digital word of mouth is the act of people mentioning your business online. This could be through social media posts, blog posts, videos or even good old forums.

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Video Creation
How Video Marketing Can Boost Your Restaurant
How Video Marketing Can Boost Your Restaurant 2560 1707 Cate Triendl

Did you know that 100 million hours of video are watched every day on Facebook alone? It’s not just cat videos the internet are consuming either. Businesses across the globe…

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