10 Quick Ways To Prevent Lost Revenue From No-Shows

10 Quick Ways To Prevent Lost Revenue From No-Shows 1536 868 Cate Triendl

No-shows keep disrupting the hospitality industry and they now add an additional strain on already tight budgets. The good news is there are a number of quick ways your tech tools can help you prevent no-shows.


Use Email & SMS Automation To Prevent No-Shows
  • Confirm the booking via email and/or SMS and refer to your booking policy
  • Include a link in your email for customers to confirm the booking – this also allows for better tracking
  • Send reminders via email and/or SMS 48 to 24 hours in advance – ask for any special requests, add a link to your menu, and highlight any current offers
  • Send follow-up emails for missed reservations and offer to re-book, i.e. “Sorry we’ve missed you today”
  • Regularly check if your automations are up to date and running smoothly
Optimise Your Booking Platform To Prevent No-Shows
  • Make it easy to cancel if needed – allow customers to edit booking by including a link in the confirmation email
  • Implement a reservation window – release bookings after 15 minutes if customers don’t show up
  • Restrict the number of online bookings and leave tables for walk-ins, especially for busy days/times
  • Put frequent no-show customers on a blacklist
  • Take deposits or credit card details to secure a booking, always make sure your booking policy terms are rock solid too!
Bonus Tips To Fill In For No-Shows
  • Use SMS to promote last-minute availability – combine it with special deals
  • Reach out to your loyal customers, i.e. “Fancy popping by your favourite place for dinner tonight?”
  • Post any last-minute availability on your socials
  • Run a waiting list for queuing customers

Start filling more tables more often with Stampede Bookings. Speak to our Customer Support team to learn more.

Privacy Preferences

When you visit our website, it may store information through your browser from specific services, usually in the form of cookies. Here you can change your Privacy preferences. It is worth noting that blocking some types of cookies may impact your experience on our website and the services we are able to offer.

Click to enable/disable Google Analytics tracking code.
Click to enable/disable Google Fonts.
Click to enable/disable Google Maps.
Click to enable/disable video embeds.
Our website uses cookies, mainly from 3rd party services. Define your Privacy Preferences and/or agree to our use of cookies.