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Engineering for hospitality

Every review.Every reply.Yours.

Google reviews pulled in, replied to in your brand voice, and every review on the guest’s profile.

Google review management for UK hospitality venues, with every reply drafted for you and no fee per review or reply, on one flat price per venue.

See it live
Google
Bookings
Wi-Fi
Feedback
Spend
Reviews
one inbox, one voice

Powering 2,500+ UK venues

Art HospitalityNº 90OIR GroupFolkPlonk'dPetiscoSankey'sWild InnsThe StablesCoast & CountrySiam NiyomVietnamese Street KitchenHowiesCaldera
La-YamRadioBuoy & OysterThe Northern CollectiveVittoria GroupAmarettoNo.12 Hotel & BistroThe Truffled HogKneadThe George at BurnhamFifteenOmomoThe Welsh HouseFuego
Valiant Pub CompanyParadise PalmsFat HippoThe BoundaryArtisan InnkeepersFauna BrewingSmoke BBQMount EdgcumbeRocca GroupPotyoOrnithologyRico Libre
The problem

Reviews, unanswered.

Clive leaves two stars. Nobody replies, or knows he’s a regular.

One review, this week

Before

2 reviews · 0 replies
Google · 3 days agoNo reply
Clive E.
“Lovely as ever, but our mains took forty minutes.”
Google · 5 days ago
James C.
Never thanked
BookingsC. Edwards · 11 visits
  • Replies written when someone remembers
  • Two stars on Google, with no answer under them
  • Nobody knows the reviewer is a regular

After

Reply drafted
Clive Edwards
3 days ago“Lovely as ever, but our mains took forty minutes.”
AI reply · sent in your voiceSorry about the wait on Saturday, Clive. That is not the night you know us for, and we would love to put it right on your next visit.
Clive EdwardsOn his guest profile
Regular
Visits11Spend£642Last inSat
  • A reply drafted in your voice for every review
  • Approved in a tap and posted to Google
  • His visits and spend beside the review
Same review, same guest. The difference is a reply, and knowing who wrote it.
How it works

Ask, reply, recover.

Feedback after every visit, a reply to every review in your own voice, and problems caught early.

Ask, reply, recover
01Ask

Asked after the visit

A short feedback request goes out automatically once a guest has been in.

02Reply

Replied in your voice

The AI drafts a reply in your brand voice. Approve it in a tap, or let it post on its own.

03Recover

Problems caught early

Feedback reaches the venue as it lands, beside the guest’s visits and spend, so you can put it right and win them back.

In practice

One inbox, every reply.

Every review in one place, each with a reply drafted and ready. You stay in control of what goes out.

Google-first

Reviews pulled in and replied to on Google, where guests decide.

In your voice

Every reply drafted to sound like you, not a template.

Approve or auto

Tap to send, or let the good ones post on their own.

Sentiment & themes

See what guests keep mentioning, good and bad.

A review, replied
Google reviewReplied
Your reply · drafted
The toolkit

Reputation, handled.

Everything it takes to turn scattered reviews into a Google presence guests trust, without the daily chore.

Google reviews

Pulled in and replied to on Google, where guests actually decide.

AI replies

A reply drafted for every review, in seconds, not as a chore.

Your brand voice

Set the tone once and every reply sounds like you, not a template.

Approve or auto

Send with a tap, or let the good ones post on their own.

Sentiment

Every review scored, so you see how guests really feel.

Keyword themes

The things guests keep mentioning, good and bad, surfaced.

Review requests

A feedback request after every visit, sent automatically.

One inbox

Every review in one place, on the same guest profile.

Migration

Holding your hand.

You give our onboarding team access, we connect your Google Business Profile, tune the AI to your brand voice, and switch on review requests. Live while your current tool runs out.

onboarding, done for you
01Access

You give our onboarding team access to get started.

02Connect

We connect your Google Business Profile with you.

03Set tone

We tune the AI to reply in your brand voice.

04Requests

We switch on review requests after each visit.

Proof

The proof.

Operators running on Stampede, in their own numbers.

Food at the George & Dragon, a Sankey's venue
4.59 → 4.80Google rating, year on year
2.3×average bill from email bookings
“Having everything under one roof is simply superior, full stop.”
Matthew Sankey, owner, Sankey'sRead the story
A Sunday roast at an ART Hospitality venue
24,604covers in a single month
0.3%no-show rate across eight venues
“You innovate at a rate I have never seen in a software company.”
Edwin Kirk, founding director, ART HospitalityRead the story
A dish being finished at Howies, Edinburgh
3,920guests enriched with real spend
6 weekstheir first six weeks with Stampede
“Every payment lands on the guest who made it now. Everything a guest does with us, online and in our venues, finally joins up in one view.”
Louis Scott, Howies, EdinburghFull story coming soon
89%
Wi-Fi marketing opt-in rate
55p
average value of a guest contact
2,500+
UK venues run on Stampede
Why Stampede

Own your reputation.

Google-first, replied in your voice, and on the same profile as everything else you know about the guest.

Google-first

Where guests decide

Google is what guests check before they book, so that is where we focus: reviews pulled in, replied to on-platform, and every review on the guest’s profile.

Your voice

Replies that sound like you

The AI drafts in your brand voice, and you stay in control: approve each one in a tap, or let the good ones post on their own.

One profile

Not a standalone tool

Every review lands on the same guest profile as their bookings, Wi-Fi and loyalty, so reputation is part of the whole picture, not a silo.

Guides

The how-to.

The steps venues use to fix it, whatever system they run, and where Stampede does each one.

  • Google · 9 days agoNo reply
    Clive E.
    “Waited forty minutes for our mains.”
    Guide · 4 steps

    How to get more Google reviews

    Ask every guest, make it one tap, and answer what lands.

FAQ

Frequently asked questions.

Reply to every review.

See the Google reviews inbox, AI replies and service recovery running on your venue in a live walkthrough with our team.