Managing online table bookings and handling online customer reviews are daily tasks for every hospitality operator. Despite how heavily connected bookings and feedback are in the customer journey, it’s surprising how disconnected they can…
read moreThe more customer data you can gather from all your digital tools, the faster and easier you can grow your business. Though, to get the most out of your data, you’d ideally want…
read moreCustomer reviews are the third most influential factor in Google’s local search algorithm. In the world of Google, reviews are seen as customers’ online word-of-mouth. They give your business a…
read moreWhen was the last time you checked your 3-star reviews? Most businesses pay close attention to reviews on both ends of the scale but miss out on the valuable middle part.…
read more73% of customers place more value on the written review, rather than the star rating. The number speaks for itself. Reviews are not only about the star rating anymore. High-star…
read moreDo you have control over your automated online reviews? Imagine this, your customer has booked a table at your venue through your booking platform. The actual booking never takes place…
read moreReviews are important, they always have been and will be even more so now. They act as a way to reassure and provide customers with an idea of what they…
read moreWe all know Tripadvisor mainly as a platform for reviews and hotel bookings. But did you know that they also have a new Holiday Rentals section on their website? High market…
read morePrevious lockdowns were a bit of a scramble to pivot business operations, but with those pivots now settled in, this lockdown might leave time to cast an eye over some…
read moreWord of mouth. The holy grail of marketing, the primordial promotor and notoriously hard to measure driver of new business. But what about the power of online reviews and recommendations?
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