Get to know your guests. From increasing direct bookings to managing online reviews and boosting promotions – get more customers, more often.
The hospitality sector has overcome a fair share of crises over the past decades. But nothing has shaken this industry quite like the COVID-19 pandemic. With lockdown restrictions shutting down…
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The hospitality industry is highly dependent on regular cash flow to keep their business running. High fixed costs result from rents, taxes, salaries etc. In times where people are urged…
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Within the hospitality industry, your level of duties goes far beyond cooking the food alone and checking your guests in. From the customer service, your guests receive and every element…
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With the exception of agriculture, it’s hard to think of an industry more affected by seasonal pressures than the hospitality sector. Along with the times of exceptionally high demand, surviving…
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Without question, one of the most frustrating things in running a hotel is the tendency of guests to reserve a room but then cancel at the last minute. Or just…
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The acceleration of technology over the last decade has left no industry untouched. With an explosion of online travel agencies (OTAs) creating both opportunities and threats for independent hotels. The…
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Since the introduction of the GDPR in May 2018, with its potential for big fines, it’s no surprise that hoteliers are wary of collecting and using customer data. Yet customer…
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The use of social media to market hospitality businesses has been gaining traction over the past few years, and with good reason. According to Hootsuite, 2019 set the record for…
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In a previous article, we talked about nurturing and ensuring guest loyalty being one of the top challenges in the hotel industry at present. With customers quick to go elsewhere…
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In a world where the expectations of hotel guests are higher than ever, comfort, convenience, and customer service are all being enhanced by new technology. Over the last decade, the way…
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