Hotel, Accommodation

Get to know your guests. From increasing direct bookings to managing online reviews and boosting promotions – get more customers, more often.

How Tripadvisor’s Safety Measures Are Impacting Hospitality Businesses
How Tripadvisor’s Safety Measures Are Impacting Hospitality Businesses 2048 820 Chris Wilkie

Tripadvisor recently rolled out their TravelSafe updates for businesses and travellers. The update focuses on bringing safety measures implemented in response to COVID-19 to the forefront.  These changes have the…

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Staycations: 6 Ways To Get Your Business Noticed
Staycations: 6 Ways To Get Your Business Noticed 1263 842 Chris Wilkie

Searches for “staycation” are at their highest level since trends began according to Google Trends. Many of you may have seen advertising and articles from district councils promoting local sights…

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5 Technology Tools to Help Hospitality Reopen After Lockdown
5 Technology Tools to Help Hospitality Reopen After Lockdown 1344 896 Cate Triendl

The hospitality sector has overcome a fair share of crises over the past decades. But nothing has shaken this industry quite like the COVID-19 pandemic. With lockdown restrictions shutting down…

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Why Hospitality Businesses Should Focus On Selling Gift Vouchers Now
Why Hospitality Businesses Should Focus On Selling Gift Vouchers Now 1060 707 Cate Triendl

The hospitality industry is highly dependent on regular cash flow to keep their business running. High fixed costs result from rents, taxes, salaries etc. In times where people are urged…

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Service Recovery In The Hospitality Industry
Service Recovery In The Hospitality Industry 2048 1366 Cate Triendl

Within the hospitality industry, your level of duties goes far beyond cooking the food alone and checking your guests in. From the customer service, your guests receive and every element…

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How to Boost Hotel Occupancy And Direct Bookings
How to Boost Hotel Occupancy And Direct Bookings 2048 1366 Cate Triendl

With the exception of agriculture, it’s hard to think of an industry more affected by seasonal pressures than the hospitality sector. Along with the times of exceptionally high demand, surviving…

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How to Reduce No-Shows and Cancellations in Your Hotel
How to Reduce No-Shows and Cancellations in Your Hotel 2048 1439 Cate Triendl

Without question, one of the most frustrating things in running a hotel is the tendency of guests to reserve a room but then cancel at the last minute. Or just…

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Direct Vs. OTA Bookings – Getting the Right Balance for Independent Hotels
Direct Vs. OTA Bookings – Getting the Right Balance for Independent Hotels 2048 1367 Cate Triendl

The acceleration of technology over the last decade has left no industry untouched. With an explosion of online travel agencies (OTAs) creating both opportunities and threats for independent hotels. The…

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How to Legally and Safely Collect and Use Customer Data in the Hotel Industry
How to Legally and Safely Collect and Use Customer Data in the Hotel Industry 2048 1366 Cate Triendl

Since the introduction of the GDPR in May 2018, with its potential for big fines, it’s no surprise that hoteliers are wary of collecting and using customer data. Yet customer…

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How To Find the Right Social Media Channel for Your Hospitality Business
How To Find the Right Social Media Channel for Your Hospitality Business 1600 1067 Cate Triendl

The use of social media to market hospitality businesses has been gaining traction over the past few years, and with good reason. According to Hootsuite, 2019 set the record for…

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