Get to know your guests. From increasing direct bookings to managing online reviews and boosting promotions – get more customers, more often.
The hospitality industry is highly dependent on regular cash flow to keep their business running. High fixed costs result from rents, taxes, salaries etc. In times where people are urged…
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Within the hospitality industry, your level of duties goes far beyond cooking the food alone and checking your guests in. From the customer service, your guests receive and every element…
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With the exception of agriculture, it’s hard to think of an industry more affected by seasonal pressures than the hospitality sector. Along with the times of exceptionally high demand, surviving…
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Without question, one of the most frustrating things in running a hotel is the tendency of guests to reserve a room but then cancel at the last minute. Or just…
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The acceleration of technology over the last decade has left no industry untouched. With an explosion of online travel agencies (OTAs) creating both opportunities and threats for independent hotels. The…
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Since the introduction of the GDPR in May 2018, with its potential for big fines, it’s no surprise that hoteliers are wary of collecting and using customer data. Yet customer…
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The use of social media to market hospitality businesses has been gaining traction over the past few years, and with good reason. According to Hootsuite, 2019 set the record for…
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In a previous article, we talked about nurturing and ensuring guest loyalty being one of the top challenges in the hotel industry at present. With customers quick to go elsewhere…
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In a world where the expectations of hotel guests are higher than ever, comfort, convenience, and customer service are all being enhanced by new technology. Over the last decade, the way…
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It’s a brave new world. Without a doubt, the fast-changing expectations and requirements of travellers over the last decade have presented a real challenge for owners of independent hotels. Maybe you…
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