Articles

A New 5-Step Recipe: Turn Unhappy Customers Into Big Spenders
A New 5-Step Recipe: Turn Unhappy Customers Into Big Spenders 1536 868 Cate Triendl

It’s easy to write off a customer who has left a negative review. However, with the right service recovery strategy in place, it is possible to turn unhappy customers into loyal ones.…

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3 Clever Ways To Use SMS Campaigns To Scale Up Your Marketing ROI
3 Clever Ways To Use SMS Campaigns To Scale Up Your Marketing ROI 1536 868 Cate Triendl

SMS marketing campaigns are not only quick to set up but also come with higher customer response rates. It’s common to use text messages to send automated booking confirmations and…

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Easy And Profitable Marketing With Automations
Easy And Profitable Marketing With Automations 1536 868 Cate Triendl

Keeping on top of your marketing whilst running a hospitality business can be tough. Let marketing automations do the heavy lifting for you. They make your marketing easy and free up your…

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Email vs. SMS Marketing – Which One To Choose?
Email vs. SMS Marketing – Which One To Choose? 1536 868 Cate Triendl

Did you know that over 97% of SMS messages are read within 15 minutes? Let’s assume that you’ve got a last-minute cancellation at your venue and want to fill in the…

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Unlocking The Secret To Better Data Capture
Unlocking The Secret To Better Data Capture 1536 868 Cate Triendl

For most web forms, the rule for the optimum number of fields is simple: less is more. For WiFi sign-up forms, however, the answer isn’t as straightforward.  It’s about finding the sweet…

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Best Use of Data 2022 Finalist
Best Use of Data 2022 Finalist 2496 1404 Cate Triendl

We at Stampede are on a big mission. We want to make the hard-to-do marketing easy and accessible for all hospitality operators. How do we do this? It’s simple. We provide…

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How To Use Data To Unveil Your True Brand Fanatics
How To Use Data To Unveil Your True Brand Fanatics 1536 868 Cate Triendl

Ideally, as a hospitality business, you want to turn all your loyal customers into brand fanatics. As those are the type of next-level loyal customers who spend more time and money at your…

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The Paid Loyalty Scheme That Works A Treat
The Paid Loyalty Scheme That Works A Treat 1536 868 Cate Triendl

When business picked up after lockdown, the popular western US brand Rib & Chop House decided to elevate their loyalty program to a paid scheme to reward their most dedicated customers.  Since…

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10 Quick Ways To Prevent Lost Revenue From No-Shows
10 Quick Ways To Prevent Lost Revenue From No-Shows 1536 868 Cate Triendl

No-shows keep disrupting the hospitality industry and they now add an additional strain on already tight budgets. The good news is there are a number of quick ways your tech tools can help…

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How To Use Bookings Data To Supercharge Your CRM
How To Use Bookings Data To Supercharge Your CRM 1536 868 Cate Triendl

Your table booking data is a treasure trove of customer insights. That’s the place where customers tell you about their individual needs and preferences when it comes to dining out. Though to use…

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