Connect with your customers and enhance your marketing

Stampede

Products

Table Management

Guest Wi-Fi

Marketing & CRM

Reviews

Loyalty & Rewards

Gift Cards

Analytics & Reports

Industries

Restaurants

Hotels

Pubs & Bars

Resources

Learn

Marketing Scorecard

Free Downloads

Email Campaign Templates

Automation Ideas

Blog

About

People and Promise

Careers - We're Hiring!

Success Stories

Testimonials

User Resources

Supported Hardware

Knowledge Base

Partners

Pricing

The popularity of order and pay solutions has grown massively over the last year. Lots of hospitality businesses looked into implementing (or already have) a similar solution at their venue.&nbsp;



<hr class="wp-block-separator has-css-opacity"/>



If you’re still swaying about adding order &amp; pay to your business, and need more advice keep reading. Our <a href="https://stampede.ai/prep-start-now/" target="_blank" rel="noreferrer noopener">#PrepStartsNow</a> partners <a href="https://storekit.com/" target="_blank" rel="noreferrer noopener">StoreKit</a> and Pour provide a closer look into the benefits of using such a system.



Here’s a quick summary of the main points:



<h4 class="wp-block-heading" id="h-how-does-order-pay-work">How does Order &amp; Pay work?</h4>



An order and pay solution lets your customers view your digital menu, place their order and pay all from their mobile device. It, therefore, allows for a contactless and safe interaction between your customer and staff, without the need for full table service.



<h4 class="wp-block-heading" id="h-benefits-of-using-an-order-pay-solution">Benefits of using an order &amp; pay solution&nbsp;</h4>



Some might argue that an order &amp; pay app has negative impacts on your customer experience as it removes the personal service which is what the hospitality industry is all about. However, research by Pour shows quite the contrary: 82 % of customers want to have the opportunity to order through an app. Your staff will still be at your venue to welcome and serve your customers.



The main benefits for your business:



<ul class="wp-block-list">
<li>Increased sales (up to 63%) &#8211; upsell/cross-sales opportunities, promotions</li>



<li>Higher flexibility &#8211; make quick changes to your digital menu</li>



<li>Increased order accuracy</li>



<li>Improved customer experience &#8211; quicker service</li>



<li>Get data your on customers&#8217; preferences</li>



<li>Create a more branded and personalised digital experience</li>
</ul>



<h4 class="wp-block-heading" id="h-how-to-choose-the-right-system-for-your-venue">How to choose the right system for your venue?</h4>



Two main factors come into account when choosing the right order &amp; pay solution for your business.



<h4 class="wp-block-heading" id="h-1-speed-and-ease-of-use">1. Speed and ease of use</h4>



One of the main purposes of implementing an order &amp; pay solution is to help you streamline your processes and increase operational efficiency. Hence, the app has to be straightforward to use for your and your customers to avoid complaints.



In general, they come as a downloadable app or progressive web app. The latter is quicker to use as there is no need for a download and it can be used without creating an account. But keep in mind that strong customer WiFi will remove any unwanted friction from using the web app.



<h4 class="wp-block-heading" id="h-2-integration">2. Integration</h4>



Integration allows for your systems to communicate and share data. Being able to collate data from various different systems into one place is crucial. So make sure the solution you want to use integrates with your POS, accounting, inventory management etc. for that all-important single customer view.



There are many <a href="https://stampede.ai/blog/5-technology-tools-to-help-hospitality-reopen-after-lockdown/" target="_blank" rel="noreferrer noopener">other technology tools</a> that can support your successful reopening right now. <a href="https://stampede.ai/company/#contact" target="_blank" rel="noreferrer noopener">Reach out</a> to our team for some more information and guidance to get you started.

post

Get More Revenue Using An Order & Pay Solution

These Automations Can Help When Short-Staffed

Is it time to update your restaurant’s Instagram profile? Because if you don&#8217;t have a picture of something with mashed avocado on it, it&#8217;s already out of date. Hard but true. But how can you achieve this by also making positive use of your Guest WiFi?







Sure, we know you’re busy. You’re trying to run a restaurant, after all. But did you know that an out of date or just plain shoddy Instagram profile for your restaurant could be driving away customers? 



<a href="https://www.independent.co.uk/life-style/food-and-drink/millenials-restaurant-how-choose-instagram-social-media-where-eat-a7677786.html">According to a study done by the Italian chain Zizzi</a>, a full 30% of millennials, that highly coveted 18-35-year-old age bracket, say that they would avoid a restaurant if their Instagram presence was lacking.



Don’t despair, even if you’re a total failure at social media, there’s still hope for you. And that hope is coming at you in little doughnut-shaped radio waves. We’re talking about the <a href="https://stampede.ai/blog/getting-started-with-guest-wifi/">Guest WiFi </a>you most likely have in your restaurant (WiFi broadcasts in ring-shaped waves &#8211; there&#8217;s your WiFi trivia for the day!).



You know &#8211; the WiFi that your customers love and you are probably giving away for free. What we’re talking about is asking your customers for just a <a href="https://stampede.ai/blog/engaging-customers-through-wi-fi-marketing/">little bit of data</a>, as simple as just an email address, in order to access your restaurant WiFi and, in turn, <a href="https://medium.com/@marketing_37146/how-to-increase-social-media-engagement-125d48782702">boost that sad Instagram</a> profile.



So are you ready to rock your Instagram? Here&#8217;s how to get started!



<h4 class="wp-block-heading">STEP ONE: USE A CAPTIVE PORTAL</h4>



A captive portal refers to a method of asking your guests to log in through a web page first in order to access your WiFi. Instead of a hastily scrawled password on a chalkboard above the bar, your guests simply enter their email address in order to connect. Once they’ve verified their email address, they’ll have access to fast, safe and secure WiFi. But it doesn’t stop there.



When prompted to log in to your WiFi, your customer will see your branding on the splash screen, ensuring that you’re staying first and foremost in their minds. Another cool feature of the captive portal is the power of data. In addition to their email address, you can ask your customers for information like postcode, age, and gender. 



With Stampede, you can take this a step further and ask your own custom questions &#8211; the perfect way to do a quick poll on new menu items or offerings. So what is your favourite drink?



<hr class="wp-block-separator"/>



<div class="wp-block-media-text" style="grid-template-columns:38% auto"><figure class="wp-block-media-text__media"><img loading="lazy" decoding="async" width="600" height="400" src="https://stampede.ai/wp-content/uploads/2018/06/ebook-branded_experience@2x.png" alt="" class="wp-image-10666" srcset="https://website-backend.stampede.ai/wp-content/uploads/2018/06/ebook-branded_experience@2x.png 600w, https://website-backend.stampede.ai/wp-content/uploads/2018/06/ebook-branded_experience@2x-300x200.png 300w, https://website-backend.stampede.ai/wp-content/uploads/2018/06/ebook-branded_experience@2x-150x100.png 150w, https://website-backend.stampede.ai/wp-content/uploads/2018/06/ebook-branded_experience@2x-592x395.png 592w, https://website-backend.stampede.ai/wp-content/uploads/2018/06/ebook-branded_experience@2x-90x60.png 90w, https://website-backend.stampede.ai/wp-content/uploads/2018/06/ebook-branded_experience@2x-135x90.png 135w" sizes="auto, (max-width: 600px) 100vw, 600px" /></figure><div class="wp-block-media-text__content">
<a href="https://stampede.ai/resources/branded-experience/">Learn more about the importance of a branded customer experience </a>
</div></div>



<hr class="wp-block-separator"/>



<h4 class="wp-block-heading">STEP TWO: USE THAT DATA</h4>



Ok, so you’ve broken down, gotten some captive portal software and now you’ve got a pile of interesting customer data. So what to do with it? 



Got an email list? How about exporting all those customer emails addresses you captured on your fancy new portal into your email list software? 



Don’t have an email list? Now you do! Thinking of opening a new branch of your business? Check the postcode data you’ve collected to see where your customers are coming from.



In addition, the data you’re asking your customers for, a good captive portal solution will also provide you with <a href="https://stampede.ai/blog/the-marketing-power-of-wifi-analytics-for-your-business/">statistics</a> on time of day, length of visit and the devices used. What do you do with this? Good question. Let&#8217;s say you notice that you’ve got more people signing in from laptops rather than mobile devices, maybe it’s time to think about adding some under-seat plugs for the use of your customers.



<h4 class="wp-block-heading">STEP THREE: GET THAT INSTAGRAM LOOKING GOOD</h4>



How is captive portal WiFi going to help your sorry Instagram account? Right, follow along here. That’s where <a href="https://stampede.ai/blog/a-complete-guide-to-marketing-automation/">automated marketing</a> comes into play. 



Your customer enters your restaurant and sits down to your signature poached egg on toast &#8211; now featuring smashed avocado. The customer’s food arrives, and, of course, it looks fantastic and they want to preserve the moment in pictures. They pull out their phone to connect to the WiFi where they’re immediately presented with your brand and logo on the spiffy captive portal screen. After entering their email, they sign in to the WiFi, snap their picture and carry on with the meal.



Here comes the automated part. Minutes after leaving your venue, the customer gets an SMS or email from you, asking them if they’re <a href="https://stampede.ai/reviews/">enjoying their dining experience</a>, and if they’d be happy to share any photos they take on social media. In other words, you&#8217;ve combined boosting your Instagram with your Guest WiFi.



Whoa! Who’s going to say no to that? Your customer, who’s had their mashed avocado cravings fulfilled, naturally, posts their photo to your Instagram page. In one fell swoop we’ve solved three problems: your customer got access to awesome WiFi, they have a fantastic dining experience, and your Instagram account is happy again.



<h4 class="wp-block-heading">NOT USING GUEST WIFI?</h4>



If, by some small chance, you&#8217;re NOT using a captive portal WiFi solution in your restaurant, pub or hospitality business and now you&#8217;re ready to start, why not give Stampede a try? We offer a free, no-obligation trial with simple integration. You&#8217;ll be up and running in no time.



<hr class="wp-block-separator"/>





<hr class="wp-block-separator"/>



You&#8217;ll soon have more mashed avocado pictures than you know what to do with&#8230;



Check out our <a href="https://www.instagram.com/stampede_ig/">Instagram</a> as well to get some inspiration.



<a href="https://calendly.com/stampedeae/stampede-demo-request?month=2020-02">Click here to get started.</a>

Rock Your Restaurant with WiFi and Instagram

No doubt, digital tools have provided something of a lifeline for many hospitality businesses in recent years. Those tools come with valuable data that can be used to&nbsp;create a better and more personalised customer experience.



<hr class="wp-block-separator"/>



However, many still argue that shifting too many interactions toward digital will diminish the overall customer experience. Making things impersonal when hospitality thrives from human interaction.



Over the next few weeks, we will tackle this common myth. Come with us as we explore&nbsp;how you can use data to wow your customers&nbsp;and create a personalised experience using marketing campaigns.



<h5 class="wp-block-heading" id="h-the-personalised-marketing-recipe">The Personalised Marketing Recipe</h5>



For this, we’ve built a&nbsp;simple 5 ingredient success recipe&nbsp;that you can follow.



To start, we will use the example of a birthday campaign.



<h5 class="wp-block-heading">1) The Data</h5>



First off, what&nbsp;data do you need and where do you get it from?



For our example, you’d need to capture:



<ul class="wp-block-list"><li>Your customers’ date of birth</li><li>Their email or phone number</li><li>Their first name (at least)</li></ul>



This can be done through your WiFi sign-in, webform, booking platform, etc.



<h5 class="wp-block-heading">2) The Trigger Event</h5>



The second ingredient is the trigger that sends your personalised email/SMS campaign.&nbsp;



In our scenario, the trigger event would be time-based, using the customer’s date of birth. E.g. when customer birthday is 3 weeks away &#8211; send the birthday campaign.



Time-saving tip&nbsp;&#8211; Most often you can&nbsp;automate these campaigns, so they will send by themselves. This is ideal for this birthday example.



<h5 class="wp-block-heading">3) The Messaging</h5>



Messaging is the important bit. It is all about the personal touch here, so include your&nbsp;customers’ names&nbsp;in your campaign and acknowledge their upcoming birthday.



<h5 class="wp-block-heading">4) The Offer</h5>



The goal here is to&nbsp;further entice your customers to come back. Birthday bookings are generally larger and more lucrative too.



This is how your personalised marketing campaign could look like combining the message and offer:



<a href="https://stampede.ai/blog/how-to-create-email-subject-lines-that-increase-open-rates/">Subject line</a> &#8211; [Name] It’s your birthday soon &#8211; we want to celebrate with you!



 Hey [name],



Have you made any plans for your birthday yet?



Why not celebrate your special day with us and make it a day to remember. No matter if you want to book a table for two or host a party, we’ve got you covered.&nbsp;



On top of that, we will treat you with a % discount.&nbsp;



Let’s celebrate &#8211; Book now



<h5 class="wp-block-heading">5) The Outcome</h5>



So, what can you expect to see as a result of those personalised marketing campaigns?&nbsp;



First off, you will get a&nbsp;returning customer&nbsp;that will eventually turn into a loyal one. Second, they will&nbsp;spread the word and bring in even more customers.



In our birthday example, if you can create a memorable experience, you’re not only satisfying your customer but also have the chance to win potential new customers. And they themselves will talk about the experience they have and share it on their socials.



Oh, and with their data, like birth date, this whole process starts over again, and again.



Keep an eye out for our next email to find out how you can apply our personalised marketing recipe to&nbsp;win back lost customers.&nbsp;



Need help segmenting your data for personalised email &amp; SMS campaigns?&nbsp;<a href="https://calendly.com/stampedeae/stampede-demo-request" target="_blank" rel="noreferrer noopener">Get in touch</a>&nbsp;with one of our team who are happy to run you through it.

A 5 Step Recipe That Creates Profitable, Personalised Marketing [Part 1]

Is your hospitality venue ready to welcome back remote workers? The work from home guidelines have changed. Not everyone is returning to their office yet, but many are actually tired of working from their own homes. Hence, they are looking for an alternative remote place to work from.&nbsp;



<hr class="wp-block-separator has-css-opacity"/>



According to the latest <a href="https://kam-media.co.uk/remote-working-pubs-restuarants/" target="_blank" rel="noreferrer noopener">report from KAM media</a>, 1 in 4 people would work remotely in a hospitality venue. This comes with a huge potential for venues to attract more footfall. And use this as a way to fill up spaces during quieter times of the day.



<figure class="wp-block-image size-full"><a href="https://stampede.ai/wp-content/uploads/2021/08/Screenshot-2021-08-19-at-09.26.16-1.png"><img loading="lazy" decoding="async" width="2122" height="1192" src="https://website-backend.stampede.ai/wp-content/uploads/2021/08/Screenshot-2021-08-19-at-09.26.16-1.png" alt="" class="wp-image-20308" srcset="https://website-backend.stampede.ai/wp-content/uploads/2021/08/Screenshot-2021-08-19-at-09.26.16-1.png 2122w, https://website-backend.stampede.ai/wp-content/uploads/2021/08/Screenshot-2021-08-19-at-09.26.16-1-300x169.png 300w, https://website-backend.stampede.ai/wp-content/uploads/2021/08/Screenshot-2021-08-19-at-09.26.16-1-1024x575.png 1024w, https://website-backend.stampede.ai/wp-content/uploads/2021/08/Screenshot-2021-08-19-at-09.26.16-1-768x431.png 768w, https://website-backend.stampede.ai/wp-content/uploads/2021/08/Screenshot-2021-08-19-at-09.26.16-1-1536x863.png 1536w, https://website-backend.stampede.ai/wp-content/uploads/2021/08/Screenshot-2021-08-19-at-09.26.16-1-2048x1150.png 2048w, https://website-backend.stampede.ai/wp-content/uploads/2021/08/Screenshot-2021-08-19-at-09.26.16-1-1200x674.png 1200w, https://website-backend.stampede.ai/wp-content/uploads/2021/08/Screenshot-2021-08-19-at-09.26.16-1-150x84.png 150w, https://website-backend.stampede.ai/wp-content/uploads/2021/08/Screenshot-2021-08-19-at-09.26.16-1-1170x658.png 1170w, https://website-backend.stampede.ai/wp-content/uploads/2021/08/Screenshot-2021-08-19-at-09.26.16-1-1920x1079.png 1920w, https://website-backend.stampede.ai/wp-content/uploads/2021/08/Screenshot-2021-08-19-at-09.26.16-1-592x333.png 592w, https://website-backend.stampede.ai/wp-content/uploads/2021/08/Screenshot-2021-08-19-at-09.26.16-1-107x60.png 107w, https://website-backend.stampede.ai/wp-content/uploads/2021/08/Screenshot-2021-08-19-at-09.26.16-1-160x90.png 160w" sizes="auto, (max-width: 2122px) 100vw, 2122px" /></a></figure>







Before you start promoting your hospitality venue as the best remote working place, there’re a few things to get sorted in your venue.



<h4 class="wp-block-heading" id="h-it-s-all-about-the-wifi">It&#8217;s all about the WiFi</h4>



First of all, your WiFi should be easy to connect to and offer a secure and fast connection. A captive portal (<a href="https://stampede.ai/how-it-works/wifi/#portal" target="_blank" rel="noreferrer noopener">like Stampede</a>) could be a suitable solution. It works without a password as customers log in using their email, social logins or Apple ID.



What’s more, it will also automatically reconnect customers who have been at your venue before. Definitely a big plus for your customer experience, and especially for repeat remote workers who’ll come infrequently.&nbsp;



It goes without saying that your network should be able to deal with high usage and that you should have unrestricted speed for any up-and downloads to cater for business needs.



<h4 class="wp-block-heading">A quick checklist for your venue:</h4>



Apart from WiFi, the report from KAM Media also highlighted a couple of other important aspects workers rate as deciding factors when choosing a venue to work from.



<ul class="wp-block-list"><li>Enough power sockets?</li><li>Attractive lunch options?</li><li>Monthly subscription option for bottomless drinks?</li><li>Range of non-alcoholic drinks?</li><li>Comfortable seating?</li><li>Toilet facilities?</li><li>Noise level?</li><li>Separated work area for calls or meetings?</li><li>Bonus &#8211; big screens?</li></ul>



<h4 class="wp-block-heading">How to promote your space?</h4>



Once you’ve got the points from the checklist covered, you have to start creating a buzz and promote your hospitality venue as the ideal remote working place.



What makes your place stand out from the others? Highlight the fact that working from a hospitality venue is much more convenient (food &amp; drinks sorted) than from home.



<h4 class="wp-block-heading">Get found &#8211; places and channels</h4>



<ul class="wp-block-list"><li>Make sure to show up on “near me searches” for places to work remotely and that your <a href="https://stampede.ai/blog/get-found-by-more-customers/" target="_blank" rel="noreferrer noopener">Google My Business profile is up to date</a>.</li><li>Have a special section on your website featuring any deals and Frequently Asked Questions.</li><li>Pin a post with the main information and your offer on your social media accounts, make it a regular topic of your content.</li><li>Use email &amp; SMS marketing to reach out to your customer database</li></ul>



Extra tip: ask customers to pre-book a full or half-day working space online to secure themselves a seat and to allow you for a better planning ahead.



 Head to <a href="https://stampede.ai/blog/part-ii-how-to-promote-your-venue-as-the-1-remote-working-space/">Part II of this blog article</a>, all about special offers and package deal ideas for remote workers.



If you want to learn more about how our Captive Portal solution can enhance your customer experience, <a href="mailto:contact@stampede.ai?subject=&amp;body=" target="_blank" rel="noreferrer noopener">get in touch</a> with one of our team. We&#8217;re happy to help.

How to Turn Your Venue Into the #1 Remote Working Place [Part I]

Did you know that Guest WiFi and Reviews are interconnected? And that you can use the first to boost the second?







It comes as no surprise that great guest review scores are one of the main factors for your business’s financial success. One the other hand, it also doesn&#8217;t require much to understand the possible negative impact low star reviews can have on your business.&nbsp;



Guests score you on a number of factors, such as the level of service and the quality of products you provide. It is, in essence, a grade of the customer experience at your business.



So just imagine. The service is great, the staff are friendly and knowledgeable, the venue is fantastic and the food and drinks…to die for! Imagine letting all that goodwill evaporate when your guests can’t access the WiFi.



Now you may think that will not influence their experience as 4G is widely available,&nbsp;however, 86% of tablets require WiFi, not 4G for internet connection. Recent surveys have shown that 75% of respondents reported that a good WiFi experience would influence them returning to a venue and therefore has an impact on their reviews. 



There are some easy steps you can take to improve the guest WiFi experience and the review score of your business.&nbsp;



<hr class="wp-block-separator"/>





<hr class="wp-block-separator"/>



<h4 class="wp-block-heading">Welcome Your Customers</h4>



A WiFi welcome page that is branded for your venue is a great way to welcome guests and to further advertise your business. It is also a way for you to ask customers&nbsp;information about themselves in exchange for free WiFi. This simple method is a brilliant way of getting more back from your WiFi, as well as offering a reliable connection for your guests.



Another step further, if you operate a <a href="https://stampede.ai/blog/the-advantages-of-managed-wifi-for-your-hospitality-chain/">hospitality chain.</a> You are able to create a uniform brand experience allover your venues. So that your customers recognise your brand wherever they go. 



<h4 class="wp-block-heading">Welcome Them Back</h4>



In every business the key to success is offering a product that people want to come back for, again and again. Once your guests return to your venue, they do not have to enter any information to connect to WiFi. They will <a href="https://stampede.ai/blog/get-your-customers-to-login-once-keep-them-always-connected/">seamlessly connect</a> just as they would at home, and why not welcome them with a &#8216;welcome back&#8217; email? And why not share this experience in a positive review?



That&#8217;s now possible with our <a href="https://stampede.ai/blog/how-marketing-with-wifi-benefits-your-business/">Marketing Automation Feature. </a>



<h4 class="wp-block-heading">Know Your Guests</h4>



As well as giving your customers a fantastic experience, wouldn’t it be great if your&nbsp;WiFi could give you, the business owner, something in return apart from positive reviews? With a good Guest WiFi solution, you can now know how often guests return, which days/times they return, how long they stay and much more. Very valuable <a href="https://stampede.ai/blog/the-marketing-power-of-wifi-analytics-for-your-business/">analytics</a> for the savvy business owner.



Using these insights, you could then create special campaigns. Say you&#8217;ve identified a quieter time during the week, so why not send out special offers (2-4-1) to boost them?



<h4 class="wp-block-heading">Keep the Conversation Going</h4>



So your review scores are increasing and you have a growing, happy and loyal customer base, that you know quite a lot about. The information obtained can be used to spread brand awareness with your customers and give “<a href="https://stampede.ai/blog/engaging-customers-through-wi-fi-marketing/">calls to action</a>” through loyalty programs, special offers &amp; discounts.



So, why not invest in great Guest WiFi system to make your customers happy, increase your review scores and use fantastic marketing tools to keep <a href="https://stampede.ai/blog/building-customer-loyalty-with-blackbx/">them coming back?</a>



<h4 class="wp-block-heading">Increasing your <a href="https://stampede.ai/blog/how-to-respond-to-positive-and-negative-customer-reviews-online/">Online Reviews</a></h4>



If all the above is not enough for you and you still want to get more reviews from your WiFi. Why not try out our reviews feature?



With this, you are able to automatically ask your customers for a review once they&#8217;ve left your venue. In a round-robin-like system, these reviews will be evenly distributed to your TripAdvisor, Google and Facebook. 



But this is not the best part of the feature. <a href="https://stampede.ai/blog/how-to-respond-to-positive-and-negative-customer-reviews-online/">Negative reviews</a> often cannot be prevented, even if you gave your best. So, everything below 4 stars will go to a hosted form only you have access to. This allows you to get in touch with the customer and take any counteractions to turn a negative experience into a positive one.



<hr class="wp-block-separator"/>



<div class="wp-block-media-text" style="grid-template-columns:36% auto"><figure class="wp-block-media-text__media"><img loading="lazy" decoding="async" width="600" height="600" src="https://stampede.ai/wp-content/uploads/2019/08/img-reviews_300.png" alt="" class="wp-image-12864" srcset="https://website-backend.stampede.ai/wp-content/uploads/2019/08/img-reviews_300.png 600w, https://website-backend.stampede.ai/wp-content/uploads/2019/08/img-reviews_300-300x300.png 300w, https://website-backend.stampede.ai/wp-content/uploads/2019/08/img-reviews_300-150x150.png 150w, https://website-backend.stampede.ai/wp-content/uploads/2019/08/img-reviews_300-96x96.png 96w, https://website-backend.stampede.ai/wp-content/uploads/2019/08/img-reviews_300-560x560.png 560w, https://website-backend.stampede.ai/wp-content/uploads/2019/08/img-reviews_300-16x16.png 16w, https://website-backend.stampede.ai/wp-content/uploads/2019/08/img-reviews_300-592x592.png 592w, https://website-backend.stampede.ai/wp-content/uploads/2019/08/img-reviews_300-100x100.png 100w, https://website-backend.stampede.ai/wp-content/uploads/2019/08/img-reviews_300-60x60.png 60w, https://website-backend.stampede.ai/wp-content/uploads/2019/08/img-reviews_300-90x90.png 90w" sizes="auto, (max-width: 600px) 100vw, 600px" /></figure><div class="wp-block-media-text__content">
Want to Take Full Control Over Your Reviews?



_______________



<a href="https://stampede.ai/reviews/">Check out our reviews tool</a>
</div></div>



<hr class="wp-block-separator"/>



Got curious? Do you want to see all this in action? Get in touch with us now.



<h2 class="wp-block-heading"><a href="#schedule-demohttps://calendly.com/stampedeae/stampede-demo-request?month=2020-02">Click here to get started.</a></h2>

How WiFi Can Help Boost Guest Reviews Of Your Venue

5 Gamification Ideas To Take Your Loyalty Scheme To The Next Level

How Hospitality Operators Can Use Data To Reveal Loyal Customers

4 Steps To Master Customer Retention and Loyalty With Data-Driven Marketing

2 Ways To Keep Your Footfall Up With Customer Loyalty

This week’s social media topics are great to boost engagement with your customers in a funny way and also to do something good.&nbsp;



<hr class="wp-block-separator"/>



 Here are our top picks for this week.



<h4 class="wp-block-heading" id="h-8th-of-december-pretendtobeatimetravelerday">8th of December &#8211; #PretendToBeATimeTravelerDay</h4>



Calling all those Doctor Who fans out there, this is your day! Time travelling has captured our imagination for centuries. It’s about getting an answer to the “What if?” question, learning more about the past or finding out what the future holds.



 Choose a time period you want to be in. Get dressed accordingly and start acting as a time traveller. Get creative here, you might use words from the past and regard everything with curiosity and fascination. Technology, what’s that?



 Tip: Ask your customers &#8211; If you could travel back when/where would you go?



<h4 class="wp-block-heading" id="h-9th-of-december-christmascardday">9th of December &#8211; #ChristmasCardDay</h4>



Are your team “I love sending greeting cards to everyone” or rather “Nah, can’t be bothered”?&nbsp;



 Each year approximately 2 billion Christmas cards are sent in the US, with 900 million in the UK. That’s a lot! On average, people in the UK sent 16 cards. Despite the trend moving towards e-cards and greetings via social media, paper cards are still preferred by the majority.



 No matter if you go for paper or digital, the tradition of sending a card to loved ones has been upheld. It is always nice to receive a personalised card, someone is thinking of you and spent some time writing a card.&nbsp;



Tip: Newsletter time &#8211; start preparing your holiday wishes to your customers. Think of the content and images you want to use. You might use a quote or share a story of your venue.



<h4 class="wp-block-heading" id="h-11th-of-december-christmasjumperday">11th of December &#8211; #ChristmasJumperDay</h4>



Christmas jumpers are a substantial part of Christmas! Who’s got the silliest one? Once a tradition, now definitely a trend. But how did the knitwear become so popular? It was in 2001 when two Canadians organised the first “Ugly Christmas Sweater Party”.&nbsp;



 But did you know that Christmas Jumper Day is a cheerful and festive event to raise funds for the Save the Children charity? Get your team involved and don’t forget to share it with your customers. <a href="https://www.savethechildren.org.uk/christmas-jumper-day" target="_blank" rel="noreferrer noopener">Find out more here</a>



Tip: Share a pic of your staff proudly wearing their jumpers. Also a great opportunity for a social media competition &#8211; post a pic of you in your favourite jumper and tag a friend to win.&nbsp;



 If you&#8217;ve got your email holiday greetings ready to go and could do with a little helping hand, <a href="https://stampede.ai/company/#contact" target="_blank" rel="noreferrer noopener">get in touch</a> with our team. We&#8217;ll support you getting the word out to your customers.

What’s On This Week – 7/12/2020

There’s always a lot to juggle and prepare with the run-up to Christmas. Luckily, there are many parts in marketing that you can prepare now to have them all ready at hand when needed. We’ve put together a&nbsp;25-point Christmas marketing checklist to help you stay organised&nbsp;for December across all important topics and channels.



<hr class="wp-block-separator has-css-opacity"/>



Our Christmas marketing checklist features 4 main areas of your marketing:



<h4 class="wp-block-heading" id="h-email-amp-sms-campaigns">Email &amp; SMS Campaigns</h4>



<ul class="wp-block-list">
<li>Create new customer segments &#8211; ‘Xmas bookers’ and ‘New Years bookers’</li>



<li>Pre-write your booking reminders for those segments &amp; schedule/automate them</li>



<li>Prepare some seasonal templates for your promotions and regular newsletter &#8211; find some inspiration on&nbsp;<a href="https://www.canva.com/templates/?query=christmas" target="_blank" rel="noreferrer noopener">Canva</a></li>



<li>Plan a sales booster email to fill up any last-minute cancellations</li>



<li>Get your seasonal greetings to all customers ready</li>



<li>Send out a special thank you email (&amp; gift) to your most loyal customers</li>
</ul>



Tip &#8211; save some time crafting your emails with our ready-made seasonal templates, which you can find in our <a href="https://vgfs-zgpm.maillist-manage.com/click.zc?m=1&amp;mrd=15e37db38c2858df&amp;od=3z6b50dbd1413155f00ff32a34b49061a17423907ef4fca74b2eb9281eb7aae726&amp;linkDgs=15e37db38c27cc65&amp;repDgs=15e37db38c285b4b">Marketing Suite</a>.



<h4 class="wp-block-heading">Social Media Resources</h4>



<ul class="wp-block-list">
<li>Build your own content calendar for December &#8211; there are lots of fun and engaging&nbsp;<a href="https://nationaltoday.com/december-holidays/" target="_blank" rel="noreferrer noopener">social media days</a>&nbsp;coming up</li>



<li>Show some behind-the-scenes prepping for the festive season</li>



<li>Gather competition ideas in the run-up for Xmas &#8211; e.g. 12 days of Xmas promotions</li>



<li>Prepare a list of <a href="https://top-hashtags.com/hashtag/christmas/">festive hashtags</a> to copy/paste where needed</li>



<li>Create your branded Xmas and New Year greetings posts</li>



<li>Schedule your posts well in advance</li>



<li>Make a note in your diary to take some pics of your venue during the Xmas period</li>



<li>Don’t forget to re-share customer posts in your stories</li>



<li>Update your accounts with some festive banners/profile pictures and frames</li>
</ul>



Tip &#8211; let your staff take over your accounts and let them share their traditions, habits, etc.



<h4 class="wp-block-heading">Gift Cards Sales</h4>



<ul class="wp-block-list">
<li>Run your gift card promotions across all your marketing channels</li>



<li>Plan in regular reminders about your gift card offers &amp; redemptions</li>



<li>Go for a special promotion (e.g. bonus voucher, discounted cards) in the week before Christmas to attract last-minute shoppers</li>



<li>Think about a gift card Black Friday deal (24th Nov)</li>
</ul>



Tip &#8211; to boost your sales think about turning your gift cards into a special experience by adding add-ons. This could be a tasting menu, free amenities or drink packages.



<h4 class="wp-block-heading">Staffing</h4>



<ul class="wp-block-list">
<li>Send out a staff email with key updates/information &#8211; winter booking policies, cancellation policies, upcoming events, special menu, etc.</li>



<li>Start planning your rota for the holiday week</li>



<li>Plan in temporary staff</li>



<li>Have a contingency plan ready if you&#8217;re understaffed</li>



<li>Make sure your tipping policy is clear</li>
</ul>



Tip &#8211; train your staff to <a href="https://stampede.ai/blog/the-secret-to-successful-service-recovery-in-hospitality-one-part-1/">handle complaints</a> in an appropriate manner.



And don&#8217;t forget to check out our recent blog post,&nbsp;featuring ideas on<a href="https://stampede.ai/blog/a-festive-checklist-to-spruce-up-your-seasonal-marketing/" target="_blank" rel="noreferrer noopener"> how you can deck your digital assets</a>&nbsp;in time for the holiday season.



Need a hand with promoting your festive season offerings via email and SMS?&nbsp;<a href="mailto:contact@stampede.ai?subject=&amp;body=" target="_blank" rel="noreferrer noopener">Get in touch</a>&nbsp;with one of our team.

25-Point Christmas Marketing Checklist For Hospitality Operators [Updated 2023]

Vertical: The Future of Video Content for Digital Marketing

If potential customers are already on your website, you want to keep them there.



On sites like Tripadvisor, people can shop around with easy access to all venues in an area. If they are on your website, you have a better chance to convert them to a paying customer.



 So it’s best to give them all the information they could want on there, including your Tripadvisor rating and recent reviews. This will prevent them looking elsewhere in their research, and discovering another venue.



 And Tripadvisor has just the tool to provide that information: <a href="https://www.tripadvisor.co.uk/Widgets" target="_blank" rel="noreferrer noopener">Widgets</a>.



What&#8217;s a Widget?



 Widgets are small info boxes that pull through details from your Tripadvisor business page and update in real time. And they&#8217;re completely free.



 They are created by adding a little bit of HTML code, supplied by Tripadvisor, to your website. <a href="https://www.tripadvisorsupport.com/hc/en-gb/articles/200615507-How-do-I-add-widgets-to-my-website-" target="_blank" rel="noreferrer noopener">Tripadvisor have guides</a> on how to do this, as well as an “Email Code” button that can send it to those responsible for your website.



 Business owners have a choice of the 3 different widgets:



<ul class="wp-block-list"><li>Display most recent Reviews</li><li>Collect new Reviews</li><li>Show off awards and ratings</li></ul>



You can include any and all of these, but our recommendation is to focus first on getting the most recent reviews and your awards and ratings widgets set up.



These two widgets will provide the essential information that potential customers are looking for, without them leaving your website. That way you’re more likely to secure the booking, reservation or order in that same website visit.



 To get started setting up your widgets, head to <a href="https://www.tripadvisor.co.uk/Widgets" target="_blank" rel="noreferrer noopener">this Tripadvisor page</a> and put your business&#8217; name in the search bar.



 If you’re looking for more control over your reviews on Tripadvisor then <a href="https://stampede.ai/company/#contact" target="_blank" rel="noreferrer noopener">get in touch</a> with one of our team to discover <a href="https://stampede.ai/how-it-works/automations/#reviews" target="_blank" rel="noreferrer noopener">our Reviews tool.</a>

Tripadvisor Tuesday – Free Widgets

Comparing In-House Delivery and Third-Party Delivery Apps

Staycations: 6 Ways To Get Your Business Noticed

Introducing AI Segments for Marketing

A more effective ways to run Meta ads for hospitality

4 Ways CRM Data Can Be Used in Day-to-Day Service by Your Staff

How to Use Segmentation to Increase Guest Engagement in Hospitality

Introducing Quick Campaigns

Snap Box – Stampede Network Application

Stampede-Meta Audience Connect: Simplifying multi-channel marketing strategies

A new kind of marketplace for hospitality apps

October Update – 3x Faster Guest WiFi and more

New Features & Updates – September 2023

We’re working hard towards January&#8217;s Beta release of Connect 3.0. What does this mean to you? It means you can register to be one of the first testers!

So what&#8217;s coming up in Version 3.0? Man &#8211; you are just full of questions today, aren&#8217;t you? No worries. Happy to let you know what&#8217;s coming up.  Just take a look at some of the goodies we&#8217;ve packed into version 3.0:
<h3>Version 3.0 Changelog</h3>
<ul>
<li>Connect Account Login via Google</li>
<li>Simplified interface</li>
<li>Zapier Integration &#8211; New zap &#8216;Unvalidated Registration&#8217;</li>
<li>UniFi Integration &#8211; Enter details once, stay in sync forever
<ul>
<li>Email validation timeouts now work on UniFi</li>
</ul>
</li>
<li>Meraki Integration &#8211; Simple integration with the Cisco Meraki platform</li>
<li>PayPal Integration &#8211; Enter details once, rather than site by site basis</li>
<li>Notification Center &#8211; e.g. email alerts for invoices, insight reports and much more!</li>
<li>Advanced device management of user payments/devices</li>
<li>Marketing
<ul>
<li>Setup wizard</li>
<li>Templates</li>
<li>New &#8220;Not seen in Audience&#8221; segment</li>
</ul>
</li>
</ul>
<h3>Beyond</h3>
After Beta moves to Golden Master Release; there will be more big changes coming up, including the refactoring of the way we offer content filtering and major under-the-hood changes which should make some of the other features you’ve been requesting at our <a class="" href="https://feature-vote.stampede.ai/" target="_blank" rel="noopener noreferrer">Feature Vote</a> easier to implement (dual daily schedules for example).
<h3>Want to Try the Next Generation?</h3>
You can register to become part of our Beta testing programe and try out new Connect 3.0, with all its new features, by simply sending us a request through the button below:
{{cta(&#8217;16b1f36f-18b6-4053-8d18-8acaf0bece0f&#8217;,&#8217;justifycenter&#8217;)}}
NOTE: Connect 3.0 has undergone our normal stringent internal testing. However, as it is in Beta, some bugs may still be present. If you come across any, please report them <a class="" href="mailto:beta@stampede.ai?subject=Beta%20Bug" target="_blank" rel="noopener noreferrer">here</a>.
Releasing an update of this magnitude as a Beta is a first for us&#8230; and we&#8217;ll keep doing this going forward as we can get feedback from you  and implement incremental changes quicker.
Connect 3.0 will be in Beta for approximately one month in order to ensure all bugs have been ironed out. It will then be rolled out to all customers.

ANNOUNCING Connect 3.0 Beta

DEBATE: Does the Jamie’s Italian chain have only itself to blame for its demise?

[vc_row bg_type=&#8221;color&#8221; padding_top_multiplier=&#8221;3x&#8221; columns_gap=&#8221;20&#8243; equal_column_height=&#8221;middle-content&#8221; mobile_equal_column_height=&#8221;false&#8221; bg_color=&#8221;#16183f&#8221; font_color=&#8221;#ffffff&#8221;][vc_column width=&#8221;1/2&#8243; font_color=&#8221;#ffffff&#8221;][fildisi_single_image image=&#8221;20711&#8243;][/vc_column][vc_column width=&#8221;1/2&#8243; css=&#8221;.vc_custom_1626181704414{padding-left: 20px !important;}&#8221;][vc_custom_heading text=&#8221;Bring more customers back&#8221; font_container=&#8221;tag:h1|text_align:left|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;main-page-title&#8221; el_id=&#8221;business&#8221;][vc_custom_heading text=&#8221;Gain more loyal customers faster with reliable digital stamp cards. Rewarding for them, and your business.&#8221; font_container=&#8221;tag:h5|font_size:25%20px|text_align:left|color:%23ffffff|line_height:1.5&#8243; google_fonts=&#8221;font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal&#8221; css=&#8221;.vc_custom_1626177209391{margin-right: 10% !important;}&#8221;][vc_row_inner css=&#8221;.vc_custom_1626192711727{margin-bottom: 20px !important;}&#8221;][vc_column_inner css=&#8221;.vc_custom_1626177015441{margin-top: 15px !important;margin-bottom: 10px !important;}&#8221;][fildisi_button button_text=&#8221;Get Started&#8221; button_hover_color=&#8221;primary-2&#8243; button_shape=&#8221;extra-round&#8221; button_link=&#8221;url:https%3A%2F%2Fstampede.ai%2Fget-started%2F|title:Get%20Started&#8221;][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row bg_type=&#8221;color&#8221; padding_top_multiplier=&#8221;2x&#8221; padding_bottom_multiplier=&#8221;2x&#8221; columns_gap=&#8221;20&#8243; equal_column_height=&#8221;middle-content&#8221; mobile_equal_column_height=&#8221;false&#8221; separator_top_size=&#8221;60px&#8221; separator_top_color=&#8221;#18183f&#8221; bg_color=&#8221;#ffffff&#8221;][vc_column width=&#8221;1/2&#8243;][fildisi_single_image image=&#8221;20715&#8243;][/vc_column][vc_column width=&#8221;1/2&#8243; css=&#8221;.vc_custom_1627316312427{margin-top: 20px !important;padding-left: 20px !important;}&#8221;][vc_custom_heading text=&#8221;How it works&#8221; font_container=&#8221;tag:h1|text_align:left|color:%23ff3c9b&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;main-page-title&#8221; css=&#8221;.vc_custom_1626361496546{margin-right: 10% !important;}&#8221;][vc_custom_heading text=&#8221;Stampede loyalty is a paperless stamp card-style system. You set the reward and number of stamps needed to claim.
Your customers download the Stampede Loyalty app which keeps all their cards in one place.
There are multiple ways for customers to stamp their digital cards: by logging in to your WiFi, scanning a QR code or tapping an NFC tag unique to your venue.&#8221; font_container=&#8221;tag:h5|font_size:16%20px|text_align:left|color:%23333333|line_height:1.5&#8243; google_fonts=&#8221;font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal&#8221; css=&#8221;.vc_custom_1626367444155{margin-right: 10% !important;}&#8221;][vc_row_inner css=&#8221;.vc_custom_1626362631408{margin-top: 20px !important;margin-bottom: 30px !important;}&#8221;][vc_column_inner width=&#8221;1/2&#8243;][fildisi_button button_text=&#8221;Get Started&#8221; button_hover_color=&#8221;primary-2&#8243; button_shape=&#8221;extra-round&#8221; button_link=&#8221;url:https%3A%2F%2Fstampede.ai%2Fget-started%2F|title:Get%20Started&#8221;][/vc_column_inner][vc_column_inner width=&#8221;1/2&#8243;][fildisi_button button_text=&#8221;Read Success Story&#8221; button_type=&#8221;outline&#8221; button_hover_color=&#8221;primary-2&#8243; button_shape=&#8221;extra-round&#8221; button_link=&#8221;url:https%3A%2F%2Fstampede.ai%2Fresources%2Fatis-food%2F|title:atis&#8221;][/vc_column_inner][/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1626363163186{margin-top: 20px !important;margin-right: 15% !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #f3f3f3 !important;border-radius: 20px !important;}&#8221;][vc_column_inner][vc_custom_heading text=&#8221;WHY GO DIGITAL:&#8221; font_container=&#8221;tag:h5|font_size:14%20px|text_align:left|color:%231d2586|line_height:1.5&#8243; google_fonts=&#8221;font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal&#8221; css=&#8221;.vc_custom_1626367457308{margin-right: 20% !important;}&#8221;][vc_column_text]
<ul>
<li>Increase spend per head and spend per visit</li>
<li>Change promotions and offers fast and easily</li>
<li>Save time and money with fewer fliers and posters</li>
</ul>
[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row bg_type=&#8221;color&#8221; bg_color=&#8221;#1f2888&#8243;][vc_column][vc_empty_space height=&#8221;20px&#8221;][vc_column_text text_style=&#8221;leader-text&#8221; css=&#8221;.vc_custom_1642004626202{padding-top: 20px !important;}&#8221;]
<h4 style="text-align: left;">Pricing starts from £40 per month, per venue. </h4>
[/vc_column_text][vc_row_inner css=&#8221;.vc_custom_1626189667052{margin-bottom: 20px !important;}&#8221;][vc_column_inner][fildisi_button button_text=&#8221;FIND OUT MORE&#8221; button_hover_color=&#8221;primary-2&#8243; button_size=&#8221;extralarge&#8221; button_link=&#8221;url:https%3A%2F%2Fstampede.ai%2Fpricing%2F&#8221; button_class=&#8221;arrow-button&#8221; el_class=&#8221;text-button&#8221;][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row bg_type=&#8221;color&#8221; padding_top_multiplier=&#8221;2x&#8221; padding_bottom_multiplier=&#8221;2x&#8221; columns_gap=&#8221;20&#8243; equal_column_height=&#8221;middle-content&#8221; mobile_equal_column_height=&#8221;false&#8221; section_id=&#8221;business&#8221; bg_color=&#8221;#edf2f6&#8243;][vc_column width=&#8221;1/2&#8243;][fildisi_single_image image=&#8221;20714&#8243;][/vc_column][vc_column width=&#8221;1/2&#8243; css=&#8221;.vc_custom_1626181146827{padding-left: 20px !important;}&#8221;][vc_custom_heading text=&#8221;For your business&#8221; font_container=&#8221;tag:h1|text_align:left|color:%23ff3c9b&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;main-page-title&#8221; css=&#8221;.vc_custom_1626183401206{margin-right: 10% !important;}&#8221;][vc_column_text el_class=&#8221;main-page-text&#8221; css=&#8221;.vc_custom_1626368621527{margin-right: 10% !important;}&#8221;]Loyalty programs and rewards are a proven way to encourage customers to return and build a lasting relationship with your brand.
Repeat customers spend up to 67% more than first-time customers and cost significantly less to acquire.[/vc_column_text][vc_row_inner css=&#8221;.vc_custom_1626362589704{margin-top: 20px !important;margin-bottom: 30px !important;}&#8221;][vc_column_inner width=&#8221;1/2&#8243;][fildisi_button button_text=&#8221;Get Started&#8221; button_hover_color=&#8221;primary-2&#8243; button_shape=&#8221;extra-round&#8221; button_link=&#8221;url:https%3A%2F%2Fstampede.ai%2Fget-started%2F|title:Get%20Started&#8221;][/vc_column_inner][vc_column_inner width=&#8221;1/2&#8243;][/vc_column_inner][/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1626363545522{margin-top: 20px !important;margin-right: 15% !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #ffffff !important;border-radius: 20px !important;}&#8221;][vc_column_inner][vc_custom_heading text=&#8221;BUSINESS BENEFITS:&#8221; font_container=&#8221;tag:h5|font_size:14%20px|text_align:left|color:%231d2586|line_height:1.5&#8243; google_fonts=&#8221;font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal&#8221; css=&#8221;.vc_custom_1626449656425{margin-right: 20% !important;}&#8221;][vc_column_text]
<ul>
<li>Requires no staff training</li>
<li>Simple and fast to set up</li>
<li>Easiest way to bring customers back more often</li>
</ul>
[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row bg_type=&#8221;color&#8221; padding_top_multiplier=&#8221;2x&#8221; padding_bottom_multiplier=&#8221;2x&#8221; columns_gap=&#8221;20&#8243; equal_column_height=&#8221;middle-content&#8221; mobile_equal_column_height=&#8221;false&#8221; section_id=&#8221;customers&#8221; bg_color=&#8221;#ffffff&#8221;][vc_column width=&#8221;1/2&#8243;][fildisi_single_image image=&#8221;20713&#8243;][/vc_column][vc_column width=&#8221;1/2&#8243; css=&#8221;.vc_custom_1626181146827{padding-left: 20px !important;}&#8221;][vc_custom_heading text=&#8221;For your customers&#8221; font_container=&#8221;tag:h1|text_align:left|color:%23ff3c9b&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;main-page-title&#8221; css=&#8221;.vc_custom_1626188300679{margin-right: 10% !important;}&#8221;][vc_column_text el_class=&#8221;main-page-text&#8221; css=&#8221;.vc_custom_1626188450679{margin-right: 10% !important;padding-bottom: 20px !important;}&#8221;]A digital stamp card loyalty system delivers the experience customers desire: an uncomplicated way to get rewards from the restaurants, cafes and businesses they already love, just by visiting more often.
With Stampede, all your return customers automatically get issued with a digital stamp card, they just have to download the 100% free app to use it.[/vc_column_text][vc_row_inner css=&#8221;.vc_custom_1626180225028{margin-bottom: 20px !important;}&#8221;][vc_column_inner width=&#8221;1/2&#8243;][fildisi_button button_text=&#8221;Get Started&#8221; button_hover_color=&#8221;primary-2&#8243; button_shape=&#8221;extra-round&#8221; button_link=&#8221;url:https%3A%2F%2Fstampede.ai%2Fget-started%2F|title:Get%20Started&#8221;][/vc_column_inner][vc_column_inner width=&#8221;1/2&#8243;][fildisi_button button_text=&#8221;Get The App&#8221; button_type=&#8221;outline&#8221; button_hover_color=&#8221;primary-2&#8243; button_shape=&#8221;extra-round&#8221; button_link=&#8221;url:https%3A%2F%2Fstampede.ai%2Floyalty-app%2F|title:Loyalty%20App|target:_blank&#8221;][/vc_column_inner][/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1626363163186{margin-top: 20px !important;margin-right: 15% !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #f3f3f3 !important;border-radius: 20px !important;}&#8221;][vc_column_inner][vc_custom_heading text=&#8221;CUSTOMER BENEFITS:&#8221; font_container=&#8221;tag:h5|font_size:14%20px|text_align:left|color:%231d2586|line_height:1.5&#8243; google_fonts=&#8221;font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal&#8221; css=&#8221;.vc_custom_1626449721552{margin-right: 20% !important;}&#8221;][vc_column_text]
<ul>
<li>All cards in one app, and always on hand</li>
<li>They never miss a stamp with 3 ways to get them</li>
<li>They earn great rewards, set by you</li>
</ul>
[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row disable_element=&#8221;yes&#8221; el_class=&#8221;try-it&#8221;][vc_column css=&#8221;.vc_custom_1584018827046{padding-top: 40px !important;padding-bottom: 40px !important;background-image: url(https://stampede.ai/wp-content/uploads/2020/03/banner-bg2.png?id=15813) !important;border-radius: 20px !important;}&#8221;][vc_custom_heading text=&#8221;Try Stampede for free&#8221; font_container=&#8221;tag:h2|font_size:30px|text_align:center|color:%231f2888|line_height:65px&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;full-weight&#8221;][vc_column_text el_class=&#8221;main-page-text&#8221; css=&#8221;.vc_custom_1584018887988{padding-bottom: 30px !important;}&#8221;]
Get started growing your business with a 14 day free trial.
[/vc_column_text][vc_row_inner][vc_column_inner width=&#8221;1/4&#8243;][/vc_column_inner][vc_column_inner width=&#8221;1/2&#8243;][vc_raw_html]JTVCY29udGFjdC1mb3JtLTclMjBpZCUzRCUyMjE1NTk4JTIyJTIwdGl0bGUlM0QlMjJGcmVlJTIwVHJpYWwlMjBTdGVwLTAlMjIlNUQ=[/vc_raw_html][/vc_column_inner][vc_column_inner width=&#8221;1/4&#8243;][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=&#8221;Book A Personalised Demo&#8221; font_container=&#8221;tag:h2|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_raw_html css=&#8221;.vc_custom_1657274919409{border-bottom-width: 20px !important;padding-top: 20px !important;padding-right: 20px !important;padding-left: 20px !important;}&#8221;]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[/vc_raw_html][/vc_column][/vc_row]

Loyalty

We recently applied a major update to the system to make managing user roles across multiple brands or locations easier to do. Stampede users have more control over who can access what, and be able to roll out updates and campaigns across multiple locations without having to repeat processes.&nbsp;



Let’s dive in.



<h2 class="wp-block-heading">People and Locations</h2>



Built in response to customer demand and as a logical step in making the system easier to use for bigger organisations. There are two main elements to organisations: People and Locations.



<h3 class="wp-block-heading">People</h3>



This is how you assign user roles to people using <a href="https://product.stampede.ai">Stampede</a> at your organisation. Their access to certain features and specific locations is defined with their user role.



Some examples of roles would be Admin, Venue Owner, Marketer and so on, with different rules for each.



<h3 class="wp-block-heading">Locations</h3>



To allow different access levels, locations have been set up in a tiered system. You might have regional teams who only need access to certain venues, while a head office would want access to all locations. Likewise there might be external IT or marketing partners involved who also need specific access. It can even work at individual site level to enable control at ground level by staff at that venue.



Here’s a quick example to show what it might look like



<ul class="wp-block-list"><li>Head Office<ul><li>Super User Admin</li><li>Marketing Department</li><li>Region 1 <ul><li>Regional Manager</li><li>External IT Company 1</li><li>Pub 1<ul><li>General Manager</li></ul></li><li>Pub 2<ul><li>General Manager</li></ul></li><li>Pub 3<ul><li>General Manager</li></ul></li></ul></li><li>Region 2 <ul><li>Regional Manager</li><li>External IT Company 2</li><li>Pub 4<ul><li>General Manager</li></ul></li><li>Pub 5<ul><li>General Manager</li></ul></li></ul></li></ul></li></ul>



In this example, the Super User Admin could be responsible for adding and removing locations, while the marketing team has access to all locations for <a href="https://stampede.ai/blog/new-product-feature-multi-site-reporting/">company wide campaigns and reporting</a>.



Each region might use a different local IT company to handle technical setups, therefore there’s no need for them to have access to the entire network of locations.



If you’re ready to start leveraging this new feature for your teams, or add new locations then <a href="mailto:support@stampede.ai?subject=Organisations%20Setup">contact our Customer Success Team</a> who will take you through it in an online session.

product update-organisations allowing for better control of users and locations within Stampede

Organisations: People and Locations