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WiFi Marketing: 3 Powerful Ways It Can Grow Your Business

5 Tips for Setting Up WiFi for Your Restaurant or Pub [Updated for 2022]

We all know <a href="https://stampede.ai/blog/the-power-of-reviews-and-recommendations/">how important online reviews</a> are in marketing, especially for local businesses. Most customers don’t head into a store or restaurant these days without browsing a company’s Google and social media reviews first.&nbsp;Though, lots of businesses struggle on how to respond to positive and negative customer reviews.



<hr class="wp-block-separator has-alpha-channel-opacity"/>



It’s estimated that a total number of <a href="https://www.oberlo.co.uk/blog/online-review-statistics">89% of consumers look for online reviews</a> before making a purchase. <a href="https://www.oberlo.co.uk/blog/online-review-statistics">54% of a potential customer base will form an opinion</a> about a local business after reading just 4 reviews.



Just one good review has the potential to draw in a line of new customers. Bad reviews – well, they just hurt. Sometimes, they are a true reflection of your business and at other times, they arise from a one-time misunderstanding. Sometimes they’re just downright cruel.&nbsp;



Reviews are going to happen whether you want them to or not. The good news, however, is that if you respond correctly, even a bad review can do you justice.&nbsp;



Before we start discussing “how” to respond to a review, let’s quickly place emphasis on “why” one should respond.



<h4 class="wp-block-heading" id="h-why-should-local-businesses-respond-to-online-reviews">Why Should Local Businesses Respond to Online Reviews?</h4>



Marketing has evolved from one-way communication to a mutual conversation. This is because social media has turned marketing into a “social” entity.&nbsp;



Let’s look at the following as an example:



If a customer came up to you and complimented you on your store, would you give them a blank stare? And if someone complained about your management, would you walk away and brush them off?



Your answer is very likely going to be a hard “no”.&nbsp;



So, why would one ignore a comment on a social platform (social being the operative word)? By engaging your customers with a response, even if their message is a negative one, you show them that you care about what they are saying. 



A thoughtful response not only satisfies the reviewer, but the rest of your audiences will appreciate the respect that you are reflecting onto them. And like we mentioned above, it’s at this point that a negative review can quickly be turned into one that gives your brand an excellent public image.&nbsp;



<h4 class="wp-block-heading" id="h-how-to-respond-to-a-negative-online-review">How To Respond To A Negative Online Review?</h4>



We’re starting with “how to respond to negative reviews” because they are the hardest to react too.&nbsp;



We don’t like to be slandered and when someone throws hurtful words at our beloved businesses (even if there is some truth to their words), but it’s our human nature to react emotionally. Reacting emotionally, however, is what can get us into more hot water. 



This means that the very first step in responding to a negative review is to take a deep breath and gather your wits. &nbsp;



Then, you can work on your response by:



<ol class="wp-block-list">
<li>Addressing the reviewer. First and foremost, you want to avoid generic responses that begin with “Dear Customer” at all costs. Instead, make your message a personal one by addressing the reviewer individually.</li>



<li>Say thank you. Thanking someone’s candour shows respect. It will make the individual who left the review feel more valuable. A simple acknowledgement like this might already change their opinion on your business.&nbsp;</li>



<li>Apologise and sympathise. Apologising shows that you care about your customers and that you’re not too proud to own up to your mistakes. Even if you are not in the wrong, say sorry anyway – because, in essence, you should be sorry that your customer feels that way. People don’t like businesses that are too perfect or too proud to apologise.</li>



<li>Take responsibility. Sometimes you just have to put on those “big-boy-boots” and take responsibility. Don’t make excuses (even if you do have reasonable ones), simply acknowledge your customer’s experience and provide reassurance that you will try your best to hold yourself to high standards in the future.</li>



<li>Make things right. By making things right, you will prove to the reviewer and the audiences that read your reviews that you take their feedback and your business seriously. When you communicate changes and improvements, you stand the chance of winning the customer/s over and gaining their trust in you once again. &nbsp;</li>



<li>Take the issue offline. Once you have left a response for all to see, it’s best to try and continue the discussion with the reviewer offline. This allows you to further resolve their complaint.&nbsp;</li>
</ol>



Here is an example of a response to a negative review using the advice we have provided above:



&#8220;Dear John. Thank you for bringing this to our attention. We’re so sorry that your experience did not match your expectations. 



We are typically renowned for our meticulous attention to detail, and we regret that we missed the mark. Our team would like to assure you that we will work on improving our standards to avoid disappointment in the future. 



We would like the opportunity to investigate your feedback further. Please could you contact us at [Email Address]?&#8220;



<h4 class="wp-block-heading" id="h-how-to-respond-to-a-positive-online-review">How To Respond To A Positive Online Review</h4>



Ending off on a sweeter note, positive reviews will make any business owner’s day. It’s just good manners to say thank you when someone compliments you. A response such as this, for example, will go a long way:



“Thank you, Sarah, for your lovely review. Our team appreciates your feedback. We hope you can join us again soon!”&nbsp;



Remember, your response to a positive review may be intended for one specific individual, but when it comes to Google and social media platforms, thousands of other individuals will be reading what you write. This means that you need to seize the opportunity to reinforce the positive and show your audiences that you appreciate their feedback and loyalty.&nbsp;



To end, we have one final piece of advice. Always respond to reviews as soon as you can. The sooner you can rectify a problem or show your gratitude – the better!



If you have been stuck with some bad feedback lately, try this <a href="https://stampede.ai/get-reviews#reviews-calculator">review calculator</a> we built. It works out how many 5-star reviews you need to get your score back to where you want it.

post

How to Respond to Positive and Negative Online Reviews [Updated]

The opening of Jamie Oliver’s new&nbsp;<a href="https://www.hot-dinners.com/2022101211817/Gastroblog/Latest-news/pasta-dreams-jamie-oliver-soho-pop-up-delivery-restaurant" target="_blank" rel="noreferrer noopener">delivery-first pasta&nbsp;</a>brand has been hitting the news for the last couple of days.&nbsp;



For many of us, ordering a takeaway or delivery has become a regular thing. In fact,&nbsp;<a href="https://www.hrc.co.uk/news/ordering-part-brits-weekly-mealtime-routine" target="_blank" rel="noreferrer noopener">22 million Brits do so at least once a week</a>&nbsp;with&nbsp;<a href="https://www.thecaterer.com/news/consumer-spending-slows-barclaycard-september-2022-evenings-in-spending-more-takeaways" target="_blank" rel="noreferrer noopener">customer spending increasing</a>&nbsp;by 10.1% since March.&nbsp;



This recent consumer trend presents a big opportunity. By&nbsp;diversifying your revenue streams&nbsp;you can better protect your food and drink business from market fluctuations.



It&#8217;s time to bring back your delivery offers and meal kits to drive some extra revenue this winter.



<h5 class="wp-block-heading">10 Tips To Increase Your Delivery Orders</h5>



<ol class="wp-block-list"><li>Opt for direct ordering rather than 3rd party &#8211; 62% of customers want to order direct and via an app </li><li>Ensure a smooth ordering process and online experience </li><li>Send offers to customers who have ordered only once to encourage more frequent orders </li><li>Use the data insights to create personalised offers, i.e. favourite menu item </li><li>Tie it to your loyalty program &#8211; 70% prefer a ‘ free delivery’ as a reward </li><li>Have an accurate menu description with enticing imagery </li><li>69% of customers rate reviews as a deciding factor for their next order &#8211; actively ask customers for reviews, reply the good and bad ones, and keep an eye on your scores </li><li>Use customer feedback to continuously improve your processes, packaging, etc. </li><li>Make use of upsell options, i.e. drink package, dessert </li><li>Spread the word &#8211; pinned social media post (and link in your bio), website banner, email</li></ol>



<h5 class="wp-block-heading" id="h-how-to-re-create-a-restaurant-at-home-experience">How To Re-Create A Restaurant At-Home Experience</h5>



Customers might cut back on expensive meals over the next couple of months, but they still want to&nbsp;treat themselves. Delivery and meal kits hence fit in as an ideal &#8211; and cheaper &#8211; alternative.



It’s up to you to make the&nbsp;<a href="https://stampede.ai/blog/how-to-get-it-right-meal-kit-online-sales-success-by-hawskmoor/" target="_blank" rel="noreferrer noopener">at-home experience</a>&nbsp;as special as your in-venue one. So, your venue becomes their preferred choice for ordering and you can later&nbsp;turn them into walk-ins.



Here’re some ideas to pimp up your orders:



<ul class="wp-block-list"><li>Come up with seasonal meal kits, i.e. autumn, festive-themed (this also creates a sense of urgency to order and avoid missing the specials!) </li><li>Consider different mid-week and weekend offers, i.e. offer weekend drink packages </li><li>Offer a premium version with high-end ingredients/specials </li><li>Include add-ons, i.e. decoration, curated playlist, printed or digital tasting menus and notes </li><li>Offer a limited special featuring your bestseller and signature dishes </li><li>Include a personal note in your orders </li><li>Sneak in a little surprise in your boxes, i.e. Halloween treats, Christmas chocolate</li></ul>



Further reading &#8211;&nbsp;<a href="https://stampede.ai/blog/how-to-set-up-a-successful-meal-kit-e-commerce-page/" target="_blank" rel="noreferrer noopener">How to set up a successful meal-kit e-commerce page.</a>



Need a hand with promoting your delivery offerings via email and SMS? <a href="mailto:support@stampede.ai?subject=" target="_blank" rel="noreferrer noopener">Get in touch</a> with our team who are happy to help.

Secure Revenue This Winter With Delivery Orders

If you’re a hospitality operator looking to keep your guests engaged and loyal, personalised marketing is your secret weapon. However, to offer truly customised experiences businesses have to include one invaluable tech tool in their overall customer relationship management <a href="https://stampede.ai/blog/how-to-create-a-hospitality-crm-strategy-that-drives-results">(CRM) strategy</a>: their CRM platform.



In this blog post, we’ll discuss how hospitality operators can create personalised email &amp; SMS marketing campaigns powered by their CRM.



<h2 class="wp-block-heading" id="h-what-is-personalised-marketing-and-why-does-it-matter">What is personalised marketing and why does it matter?</h2>



Personalised marketing is the process of creating and sending out email and/or SMS campaigns that are tailored to each customer. Studies show that <a href="https://www.epsilon.com/us/about-us/pressroom/new-epsilon-research-indicates-80-of-consumers-are-more-likely-to-make-a-purchase-when-brands-offer-personalized-experiences">80% of customers are more likely to make a purchase from personalised marketing</a>.&nbsp;



The approach involves combining data insights with creative messaging and personalised content to create the ultimate customer experience.



By leveraging data insights, hospitality marketers can create more relevant content that resonates better with their target audience. This leads to increased customer loyalty and a higher chance of repeat business.&nbsp;



<h2 class="wp-block-heading">How to get started with personalised email &amp; SMS campaigns using your CRM</h2>



If you&#8217;re looking to step up your email and SMS marketing game, then targeted campaigns are the way to go.&nbsp;



The data from your CRM builds the foundation for your personalised marketing. Data points can include everything from customer purchase history to personal preferences.&nbsp;



Once you have a good understanding of your audience, it&#8217;s time to use your CRM system to create targeted campaigns that speak directly to them.&nbsp;



<h4 class="wp-block-heading">Build a holistic customer profile</h4>



Creating a comprehensive customer profile in your CRM is crucial for any business looking to better understand its audience. To build a holistic customer profile, it&#8217;s important to collate all data sources in your CRM system to gain a full picture of the customer journey.&nbsp;



In order to get the most out of your customer profiles, you should strive to combine as much data as possible by accessing different sources. For example through your Guest WiFi, <a href="https://stampede.ai/get-bookings">table booking platform</a> or loyalty scheme. This includes everything from basic information such as age to interests and purchasing habits.



<h4 class="wp-block-heading">Create segments</h4>



To effectively reach and engage your target audience hospitality marketers need to create marketing segments within the CRM platform. These segments can be based on demographics such as age or gender as well as geography and behaviour.&nbsp;



By understanding the unique characteristics and needs of each segment, you can tailor your messaging. This way you will resonate better with them and improve the effectiveness of your marketing campaigns.&nbsp;



Additionally, businesses should make use of a CRM’s tagging feature. Profiles that are tagged based on triggers can further enhance segmentation by identifying specific actions or behaviours.



<h4 class="wp-block-heading">Set up automation</h4>



Marketing automation is one of the most valuable CRM features for hospitality operators.



With the ability to trigger email and SMS campaigns based on certain customer behaviour and interaction, businesses can create personalised messages that really engage with their audience.



For example, a simple <a href="https://www.coastdigital.co.uk/2020/01/02/email-marketing-why-you-should-embrace-birthday-emails/">birthday email can generate 342% higher revenue </a>compared to a traditional promotional email. Additionally, businesses can utilise automation to retain customers who haven&#8217;t visited their venue in a while with a special discount.&nbsp;



One big benefit is that this CRM automation saves valuable time for staff as once set up, they run automatically.



<h2 class="wp-block-heading">How other hospitality venues have successfully used personalised marketing</h2>



One of our customers, <a href="https://stampede.ai/customer/birdhouse-london">Birdhouse London</a>, has saved 2 hours per week on their marketing by using automated email campaigns. When customers subscribe to their newsletter, they get an automated email with a free margarita offer.



Another successful example comes from <a href="https://stampede.ai/customer/the-coal-exchange-hotel">The Coal Exchange Hotel</a>. They’ve used the clever Stampede CRM segmentation tool to tag customers that would be interested in their ‘kids eat free’ deal. From this, they were able to generate over £900 return visit revenue.



<h2 class="wp-block-heading">Summary</h2>



Personalisation is transforming the way hospitality operators communicate with customers. With specific and personalised campaigns, you can increase your revenue by targeting customers who are most likely to take action.&nbsp;



The first step to getting started is building a holistic view of your customers using your CRM data. Other successful implementations are creating segmentations and setting up automation.&nbsp;



As seen in the examples above, hospitality businesses can double their sales just by using personalised <a href="https://stampede.ai/how-it-works/marketing">email and SMS marketing</a> in a more intentional way powered by their CRM insights. Personalisation is key when it comes to reaching higher ROI in your marketing campaigns.

How To Create Personalised Marketing Campaigns With Your CRM

As the internet gets “bigger” there’s a constant need for how we interact with it to keep up in performance. People want more, and they want it faster than ever.



Keeping that in mind &#8211; plus a few prickly real-world experiences &#8211; our teams have just completed upgrades to our guest WiFi service.&nbsp;



A great WiFi login is butter smooth, lightning fast, beautifully branded and tastefully personalised. Our latest update levels up all these areas.



Many of you reading this will know that <a href="https://stampede.ai/how-it-works/wifi/">guest WiFi</a> was where <a href="https://stampede.ai/company/">we started back in 2015</a>. Our founder Patrick knew there was a better way to get customers online in hospitality venues. We’ve grown since then, but that mentality is still our driving force.



The other driving force is time. We’ve done this update now (Oct ‘23) so that Stampede users and their customers get the most from the upcoming “golden period” of Christmas.



<h2 class="wp-block-heading" id="h-the-highlights">The Highlights</h2>



<h4 class="wp-block-heading" id="h-speed">Speed</h4>



Three times faster. Or 320% faster to be more accurate. That is the headline result of our recent performance improvements. Customers get online quicker, even in low bandwidth areas.&nbsp;



This results in fewer complaints to staff and less time spent dealing with IT companies. It also means more customers will opt-in to your marketing &#8211; an ideal way to grow your mailing list. <a href="#technicals">Read on</a> to dive into the technical details.



<h4 class="wp-block-heading" id="h-branding-and-design">Branding and Design</h4>



Consistent branding for your business across all pages with our <a href="https://stampede.ai/blog/updates-september-2023">newly released brand kits</a> &#8211; you can read up on them here. Loading, welcome and email validation screens all support brand kits too.&nbsp;



This makes the entire experience more brand-focused, increasing customer recall and making your retention marketing more effective.



A lot of you ask about custom fonts &#8211; this update makes them now available on your WiFi portal and other screens, as per the brand kits.



Lastly &#8211; we’ve made the WiFi service more easily accessible for international customers without the need for them to choose language manually. Using the devices’ locale we automatically change the language in the portal. It’s a nice touch for those of you with regular international customers.



<h3 class="wp-block-heading" id="h-a-note-on-paid-wifi">A Note on Paid WiFi</h3>



We’re still supporting many businesses who offer a paid WiFi service, and have dedicated a large amount of effort in this update to improving that side of our guest WiFi.



Using paid access we have supported £1.28m for customers across 59,600 unique payments since starting.



To improve the user experience, the updated paid access now looks and feels like a modern e-commerce shop. The goal is to make it easy for more users to get online in these use cases.



Behind the scenes, we have completely refactored the integrations between PayPal and Stripe to give the whole system a fresh start.



Device management on paid access has historically been problematic for some businesses and users. This has also been reconfigured to make it easier for guests/users to share paid access between accounts.



<code>&lt;a name="technical</code>s&#8221;&gt;&lt;/a&gt;



<h3 class="wp-block-heading" id="h-getting-technical">Getting Technical</h3>



If you’re here then it’s time to get into the details. How have we taken world-class guest WiFi and made it even better?



Pre-generated everything



We are now pre-rendering every splash page before guests’ devices to speed up loading times. This is also done in all supported languages (14) which means &#8211; at the time of writing &#8211; we’re generating ~80,000 WiFi login pages before people even log in through them.



Bundle size&nbsp;



As all page generation is pre-generated the bundle size of our WiFi feature has decreased. To load a full page now requires ~140 KB of bandwidth &#8211; it used to be 430kb minimum. This means that WiFi portals will load quickly even in the most challenging connectivity environments.



Event-based



The WiFi feature has been moved into its own dedicated infrastructure which means API calls are entirely independent of other Stampede services. Interconnection between this service and Stampede still happens. This dedicated resource simply acts like a unique power source so it no longer shares power with other Stampede functions.



Client authentication



For true cloud-first WiFi hardware vendors &#8211; like TP-Link and Ubiquiti &#8211; we are now authenticating the guests server-to-server, previously done via client-to-server. This drastically speeds up authentication time, getting users online faster.



Streaming components



Components that affect page load speed like the phone number input, Apple Sign-in and Stripe checkout, are now being <a href="https://nextjs.org/docs/app/building-your-application/routing/loading-ui-and-streaming#what-is-streaming">streamed into the application</a>.



<h3 class="wp-block-heading" id="h-signing-off">Signing off</h3>



There’s no doubt that this is a significant update. It wouldn’t have been possible without the feedback and input from our customers and partners, so a massive thanks to them.



The depth and detail of this update tell us that even the best always have room to improve. Don’t get too comfortable with the status quo, someone else will be moving the needle elsewhere.



If you want to explore any of these updated features in <a href="https://product.stampede.ai">your Stampede account</a>, or to upgrade your existing guest WiFi, <a href="https://stampede.ai/get-started">our team is here to help.</a>

October Update – 3x Faster Guest WiFi and more

Every venue has them: guests who came in once, loved the experience… and then disappeared. No bad feedback. No unsubscribes. Just silence.



It’s not personal. Life gets busy. But if you don’t stay top of mind, even your most satisfied guests can forget to return. That’s exactly why we built Marketing Workflows — to help you reconnect with guests who haven’t visited in a while, automatically and without extra effort.



In this post, we’ll walk you through how to set up a “We Miss You” journey using real guest data, not just open rates or click-throughs.



New to Marketing Workflows? In our previous post we introduced the feature and showed how it helps hospitality venues automate guest journeys based on real-life behaviour like bookings and visits. If you missed it, you can read it <a href="https://stampede.ai/blog/introducing-marketing-workflows">here</a> to catch up.



<h3 class="wp-block-heading" id="h-why-re-engagement-matters">Why Re-Engagement Matters</h3>



Let’s put it into perspective:



<ul class="wp-block-list">
<li>Acquiring a new guest is around 5x more expensive than keeping an existing one.</li>



<li>A lapsed guest has already shown interest, made a booking, or logged into your Wi-Fi. They just need a reminder.</li>



<li>Every week without follow-up reduces the likelihood of a return visit.</li>
</ul>



The good news is that with the right timing and messaging, you can bring them back. And now you can do it automatically, freeing up time for your team while increasing repeat visits.



<h3 class="wp-block-heading" id="h-build-the-we-miss-you-flow-in-minutes">Build the “We Miss You” Flow in Minutes</h3>



Goal: Reach out to guests who haven’t visited in 30 days with a personalised message and booking prompt.



Step 1: Create a New Workflow



Head to the Marketing CRM and click Workflows → Create New Workflow.



<div class="wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex">
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<figure class="wp-block-image size-full"><img loading="lazy" decoding="async" width="331" height="164" src="https://website-backend.stampede.ai/wp-content/uploads/2025/07/Screenshot-2025-07-03-at-13.11.56.png" alt="" class="wp-image-23766" srcset="https://website-backend.stampede.ai/wp-content/uploads/2025/07/Screenshot-2025-07-03-at-13.11.56.png 331w, https://website-backend.stampede.ai/wp-content/uploads/2025/07/Screenshot-2025-07-03-at-13.11.56-300x149.png 300w, https://website-backend.stampede.ai/wp-content/uploads/2025/07/Screenshot-2025-07-03-at-13.11.56-150x74.png 150w" sizes="auto, (max-width: 331px) 100vw, 331px" /></figure>
</div>



<div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow">
Managing multiple venues? You can create one workflow across all your locations, or build separate flows tailored to each venue’s tone, offers, and guest preferences.
</div>
</div>



Step 2: Add a Trigger



Choose Wi-Fi session created.



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This links directly with <a href="https://stampede.ai/how-it-works/wifi">Guest Wi-Fi</a>, so the flow starts automatically when a guest connects. Since their data is already captured, you don’t need to collect anything manually.
</div>



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<figure class="wp-block-image size-full"><img loading="lazy" decoding="async" width="468" height="164" src="https://website-backend.stampede.ai/wp-content/uploads/2025/07/Screenshot-2025-07-03-at-13.16.13-1.png" alt="" class="wp-image-23768" srcset="https://website-backend.stampede.ai/wp-content/uploads/2025/07/Screenshot-2025-07-03-at-13.16.13-1.png 468w, https://website-backend.stampede.ai/wp-content/uploads/2025/07/Screenshot-2025-07-03-at-13.16.13-1-300x105.png 300w, https://website-backend.stampede.ai/wp-content/uploads/2025/07/Screenshot-2025-07-03-at-13.16.13-1-150x53.png 150w" sizes="auto, (max-width: 468px) 100vw, 468px" /></figure>
</div>
</div>



Step 3: Add a Conditional Wait



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<figure class="wp-block-image size-full"><img loading="lazy" decoding="async" width="483" height="332" src="https://website-backend.stampede.ai/wp-content/uploads/2025/07/Screenshot-2025-07-03-at-13.22.27.png" alt="" class="wp-image-23769" srcset="https://website-backend.stampede.ai/wp-content/uploads/2025/07/Screenshot-2025-07-03-at-13.22.27.png 483w, https://website-backend.stampede.ai/wp-content/uploads/2025/07/Screenshot-2025-07-03-at-13.22.27-300x206.png 300w, https://website-backend.stampede.ai/wp-content/uploads/2025/07/Screenshot-2025-07-03-at-13.22.27-150x103.png 150w" sizes="auto, (max-width: 483px) 100vw, 483px" /></figure>
</div>



<div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow">
Insert a wait step that checks for a booking within the next month. This gives your guests a chance to return on their own before sending anything.
</div>
</div>



Step 4: Check Their Status



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Has the guest made a booking during that time?



If yes, end the workflow. You can add a tag such as “Re-engaged naturally” for reporting and future targeting.



If no, continue to the next step.
</div>



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<figure class="wp-block-image size-full"><img loading="lazy" decoding="async" width="733" height="732" src="https://website-backend.stampede.ai/wp-content/uploads/2025/07/Screenshot-2025-07-03-at-13.27.14.png" alt="" class="wp-image-23770" srcset="https://website-backend.stampede.ai/wp-content/uploads/2025/07/Screenshot-2025-07-03-at-13.27.14.png 733w, https://website-backend.stampede.ai/wp-content/uploads/2025/07/Screenshot-2025-07-03-at-13.27.14-300x300.png 300w, https://website-backend.stampede.ai/wp-content/uploads/2025/07/Screenshot-2025-07-03-at-13.27.14-150x150.png 150w, https://website-backend.stampede.ai/wp-content/uploads/2025/07/Screenshot-2025-07-03-at-13.27.14-96x96.png 96w" sizes="auto, (max-width: 733px) 100vw, 733px" /></figure>
</div>
</div>



Step 5: Send a Personalised Email



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<div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow">
<figure class="wp-block-image size-full"><img loading="lazy" decoding="async" width="498" height="519" src="https://website-backend.stampede.ai/wp-content/uploads/2025/07/Screenshot-2025-07-03-at-13.45.54.png" alt="" class="wp-image-23771" srcset="https://website-backend.stampede.ai/wp-content/uploads/2025/07/Screenshot-2025-07-03-at-13.45.54.png 498w, https://website-backend.stampede.ai/wp-content/uploads/2025/07/Screenshot-2025-07-03-at-13.45.54-288x300.png 288w, https://website-backend.stampede.ai/wp-content/uploads/2025/07/Screenshot-2025-07-03-at-13.45.54-150x156.png 150w" sizes="auto, (max-width: 498px) 100vw, 498px" /></figure>
</div>



<div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow">
Send a friendly message by email such as:



&#8220;We’ve saved your favourite table. Come back soon — your next drink’s on us.&#8221;



Include:



<ul class="wp-block-list">
<li>A clear call-to-action (e.g. &#8220;Book now&#8221;)</li>



<li>Optional incentive (a discount or free item)</li>



<li>Personalisation like name, last visit, or preferred venue</li>
</ul>
</div>
</div>



The email builder inside Workflows works just like the drag-and-drop builder you’re already familiar with in the <a href="https://stampede.ai/get-started/marketing">Stampede Marketing CRM</a>, so there’s no need to learn anything new.



Step 6: Wait for Booking



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<div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow">
Add another wait condition. If a booking is made within a set time frame after the email, continue.
</div>



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<figure class="wp-block-image size-full"><img loading="lazy" decoding="async" width="289" height="167" src="https://website-backend.stampede.ai/wp-content/uploads/2025/07/Screenshot-2025-07-03-at-13.50.49.png" alt="" class="wp-image-23772" srcset="https://website-backend.stampede.ai/wp-content/uploads/2025/07/Screenshot-2025-07-03-at-13.50.49.png 289w, https://website-backend.stampede.ai/wp-content/uploads/2025/07/Screenshot-2025-07-03-at-13.50.49-150x87.png 150w" sizes="auto, (max-width: 289px) 100vw, 289px" /></figure>
</div>
</div>



Because <a href="https://stampede.ai/get-bookings">Stampede’s Booking</a> system is fully integrated, this step happens automatically. There&#8217;s no need to check manually or connect a third-party tool, everything is tracked and synced within your workflow.



Step 7: Add a Tag



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<div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow">
<figure class="wp-block-image size-full"><img loading="lazy" decoding="async" width="476" height="466" src="https://website-backend.stampede.ai/wp-content/uploads/2025/07/Screenshot-2025-07-03-at-13.54.08.png" alt="" class="wp-image-23773" srcset="https://website-backend.stampede.ai/wp-content/uploads/2025/07/Screenshot-2025-07-03-at-13.54.08.png 476w, https://website-backend.stampede.ai/wp-content/uploads/2025/07/Screenshot-2025-07-03-at-13.54.08-300x294.png 300w, https://website-backend.stampede.ai/wp-content/uploads/2025/07/Screenshot-2025-07-03-at-13.54.08-150x147.png 150w" sizes="auto, (max-width: 476px) 100vw, 476px" /></figure>
</div>



<div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow">
If the guest makes a booking, tag them as Re-engagement successful. If not, use Re-engagement unsuccessful. This makes future segmentation and <a href="https://stampede.ai/how-it-works/analytics">reporting</a> easier and also integrates with segments for follow-up campaigns.
</div>
</div>



<a href="https://stampede.ai/blog/how-to-use-segmentation-to-increase-guest-engagement-in-hospitality">You can read more about how to use segments here →&nbsp;</a>



Bonus Tips to Boost Performance



<ul class="wp-block-list">
<li>A/B test your emails. Some guests may return without an offer, just a simple nudge with a new menu item.</li>



<li>Adjust timing based on customer type. For example, more frequent diners may respond better with quicker follow-ups.</li>



<li>Incorporate <a href="https://stampede.ai/how-it-works/loyalty">Stampede Loyalty and Rewards</a> to boost long-term retention. Instead of one-off discounts, offer guests loyalty points or exclusive perks for returning. This builds stronger connections and gives them a reason to come back again and again.</li>
</ul>



<h3 class="wp-block-heading" id="h-what-you-ve-achieved">What You’ve Achieved</h3>



With just a few steps, you’ve built a smart re-engagement system that works in the background. It reconnects with lapsed guests using real data and well-timed messages, without any ongoing manual effort.



You’re reaching people who already like your venue and giving them an easy reason to return.



There are no spreadsheets, no data exports, and no platform-switching. Just one smooth, joined-up system.



<h3 class="wp-block-heading" id="h-want-help-setting-it-up">Want Help Setting It Up?</h3>



Book a free demo and we’ll help you build your first workflow. We’ll also share examples tailored to your venue and customer style.



If you already use <a href="https://stampede.ai/how-it-works/wifi">Stampede Wi-Fi</a>, <a href="https://stampede.ai/get-bookings">Bookings</a>, and <a href="https://stampede.ai/get-started/marketing">CRM</a>, you&#8217;re most of the way there. That’s the advantage of using a connected system — everything works together, straight out of the box.



<a href="https://stampede.ai/demo">Book a demo now →&nbsp;</a>

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Do you own or operate a restaurant? If so, then you&#8217;re likely always on the lookout for ways to increase customer loyalty, revenues, and long-term growth.



One of the best solutions that could help with all these goals is having a <a href="https://stampede.ai/blog/what-is-a-hospitality-crm-system-a-full-guide">Customer Relationship Management (CRM) system</a> in place.



CRMs can vastly improve marketing efficiency by providing restaurants with clever tools to create campaigns that personalise every interaction between your business and customers.



In this blog post, we&#8217;ll discuss how restaurants benefit from using an integrated CRM solution.&nbsp;



<h2 class="wp-block-heading" id="h-understanding-how-a-crm-system-can-help-increase-revenue-for-restaurants">Understanding How a CRM System Can Help Increase Revenue for Restaurants</h2>



Restaurants are always searching for ways to increase revenue and attract repeat customers. One solution that has proven effective is investing in a restaurant CRM system.



By using a CRM, restaurants can <a href="https://stampede.ai/blog/5-common-data-integration-flaws-in-hospitality-tech">collect and consolidate customer data </a>in one place to gain a comprehensive understanding of their clientele. This allows them to grow a customer profile by using different data sources and digital touchpoints. Sources could be coming from your Guest WiFi, your order &amp; pay app or your table booking software. So they can better tailor experiences to the needs and preferences of individual guests.



Additionally, a restaurant CRM solution allows for data-driven decision-making, enabling restaurants to make strategic choices about marketing campaigns, menu offerings, and more.



By automating and streamlining many operational tasks, a CRM also frees up staff time. This allows them to focus on providing exceptional customer experiences.



<h2 class="wp-block-heading" id="h-identifying-and-segmenting-your-audience-with-a-crm-system">Identifying and Segmenting Your Audience with a CRM System</h2>



As a restaurant owner, identifying and segmenting your audience is crucial for a successful marketing strategy. With the help of a CRM system, you can better understand your customers, their behaviour and how they have interacted with your venue.



You can create segments based on specific characteristics, such as demographics, purchasing patterns or preferred menu items.



Additionally, you can combine data from different sources, such as your table booking system, your Guest WiFi or your loyalty program. This will help you gain even deeper insights into your customers.



<h2 class="wp-block-heading" id="h-benefits-of-personalised-marketing-through-a-crm-system">Benefits of Personalised Marketing Through a CRM System</h2>



When it comes to restaurant marketing, nothing beats the power of personalised marketing through a CRM system.



Once you’ve segmented your data, you can tailor your marketing efforts to each individual customer. This helps you create more targeted and personalised email and SMS campaigns that resonate with customers and make them feel valued.



As a result, you can grow a loyal customer base that feels a strong emotional connection to your brand. When customers experience a personalised experience from your restaurant, they&#8217;re more likely to return time and time again.



This means that you can increase repeat visits, boost customer spending and ultimately grow your restaurant business.



Personalised marketing through a CRM system is a valuable tool that can help you differentiate your restaurant from competitors and build long-lasting customer relationships.



<h2 class="wp-block-heading" id="h-takeaways">Takeaways</h2>



Overall, the benefits of using a <a href="https://stampede.ai/amaze">restaurant CRM system</a> are numerous, serving as a valuable tool for driving revenue growth and improving customer satisfaction. You can understand customer behaviour, segment your audiences, and receive invaluable insights into customer preferences and habits.



By leveraging the insights provided by a reliable CRM system, restaurateurs are able to create long-term relationships with customers while optimising their digital marketing strategies.&nbsp;



Many restaurants have successfully used a CRM to leverage their business operations and generate better results for their companies. Restaurant owners and operators should therefore seriously consider investing in innovative technologies like a CRM system.

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When business picked up after lockdown, the popular western US brand&nbsp;<a href="http://ribandchophouse/" target="_blank" rel="noreferrer noopener">Rib &amp; Chop House</a>&nbsp;decided to elevate their loyalty program to a paid scheme to reward their most dedicated customers.&nbsp;



<hr class="wp-block-separator has-alpha-channel-opacity"/>



Since implementing their&nbsp;<a href="https://www.fsrmagazine.com/expert-takes/rib-chop-houses-loyalty-membership-turns-guests-brand-evangelists" target="_blank" rel="noreferrer noopener">exclusive pay-to-join, limited membership ‘Royalty Program’</a>&nbsp;they have reported great results and have now shared their success story.



<h5 class="wp-block-heading" id="h-customer-loyalty-vs-royalty">Customer Loyalty Vs Royalty</h5>



A royalty program allows you to reward your most loyal customers with&nbsp;unparalleled benefits&nbsp;on every visit. This way you can turn your top-tier customers into brand fanatics.



But what makes Rib &amp; Chop House&#8217;s program so successful? We had a closer look.



<h5 class="wp-block-heading">Finding Your Royal Customers</h5>



First things first, how do you spot your royal customers? It’s simple,&nbsp;check the analytics from your tech tools&nbsp;to get customers’ insights.



Here are the&nbsp;3 metrics&nbsp;Rib &amp; Chop House took into account:



<ul class="wp-block-list"><li>Top-tier users of their existing loyalty program</li><li>Big spenders&nbsp;&#8211;&nbsp;on average their royal customers had a 14% higher spend than non-royalty</li><li>High visit frequency&nbsp;&#8211;&nbsp;up to 5 times per month compared to 1-3 for loyal customers</li></ul>



In addition, Rib &amp; Chop House noticed another common characteristic: Royal customers really want to&nbsp;experience the venue. Their prime motivation is not collecting points to get a freebie or discount.



<h5 class="wp-block-heading">6 Royalty Club Best Practice Tips</h5>



Rib &amp; Chop House also shared some&nbsp;details of how their paid loyalty scheme benefits their customers:



<ol class="wp-block-list"><li>$600 in gift cards annually&nbsp;&#8211;&nbsp;equals the cost of the royalty program membership</li><li>Limited the number of members&nbsp;&#8211;&nbsp;to make it really exclusive</li><li>Offer priority seating&nbsp;&#8211;&nbsp;a secured table with no pre-booking required</li><li>Allow for anytime cancellation</li><li>Host member-only events&nbsp;</li><li>Additional amenities&nbsp;&#8211;&nbsp;10% off every bill, free birthday entrée, a complementary set of branded steak knives</li></ol>



Stay tuned to find out more about how to identify your royal customers.

Never miss a message from your customers again with our brand new product feature: the Stampede Inbox.



It can indeed be a challenge and time-consuming task to stay on top of your various inboxes.



<a href="https://www.superoffice.co.uk/resources/articles/customer-service-study/">A recent customer service study</a> found that a worrying number of 62% of customer enquiries are left unanswered.



Common reasons are inboxes not being connected to a CRM and only a limited number of staff having access to incoming emails.



So, what about centralising all customer communication to one platform that is accessible to the whole team?



Such a unified inbox massively improves your response times and gets you extra points for your quick and streamlined customer service.



<h2 class="wp-block-heading" id="h-how-it-works">How It Works</h2>



All incoming customer requests and responses are received in the inbox and stored under their individual profiles.



Staff members can then reply straight away in only a few clicks which means happier customers.



There is also the option to add internal notes to keep your team updated.



<h2 class="wp-block-heading">Why The Stampede Inbox Is Unique</h2>



What makes our inbox a one-of-a-kind is that it comes ready-linked to every other interaction your customers have via Stampede. 



There&#8217;s no more piecing together the conversations and information from disjointed platforms. 



This creates a single 360° customer view, providing you with more context based on previous customer interactions and historic data.&nbsp;



So you can craft personalised responses that are relevant to each customer.



The Stampede Inbox is now available for all customers. Head to <a href="https://product.stampede.ai/">Stampede</a> to explore our new product feature in more detail.



If you have any questions or need a hand, reach out to our <a href="https://meetings-eu1.hubspot.com/murdo">Customer Success team</a> who are happy to help.

For decades, hospitality businesses have trusted in the power of human labour to keep their venues running. Artificial Intelligence (AI) promises more efficient operations and better-personalised experiences for their customers.&nbsp;



But while AI has comes with huge benefits &#8211; from automating mundane tasks to better understanding customers’ needs &#8211; it also poses potential drawbacks.&nbsp;



Before you decide whether or not integrating AI into your hospitality operations is right for you, take some time to consider both the pros and cons we lay down in this blog article.



<h2 class="wp-block-heading" id="h-how-ai-is-used-in-the-hospitality-industry">How AI is used in the hospitality industry</h2>



AI is being used in a variety of ways in the hospitality industry, from chatbots that assist with reservations to orders to automated systems that streamline check-in and check-out processes and marketing and sales automation.



It also comes with the ability to predict customer needs and preferences, which can help with recommendations, personalised service and upsell.



<h2 class="wp-block-heading" id="h-key-advantages-of-using-ai-in-hospitality">Key advantages of using AI in hospitality</h2>



<h4 class="wp-block-heading">1. Increased operational efficiency and productivity</h4>



With AI, businesses are able to streamline their operational and administrative processes and automate tasks. This allows for a significant increase in productivity and better resource management.



Moreover, with less manual handling required, there is a reduced chance of human error. Especially when dealing with customer data or uploading and updating spreadsheets, which can be prone to mistakes.



Marketing teams can massively improve their efforts with AI. For example, use data insights to build defined customer segments. The foundation for email and SMS campaigns that really resonate with customers and drive them back to their venue.&nbsp;



With clever <a href="https://stampede.ai/downloads/hospitality-marketing-automation-playbook">campaign automation</a>, operators can additionally save valuable time and staff can focus on more crucial tasks.



<h4 class="wp-block-heading">2. Reduced costs</h4>



With the rise of AI, there are new opportunities for hospitality businesses to cut costs.



Routine and repetitive tasks can easily be automated, saving on labour costs. Besides, by implementing AI, operators can bypass ongoing staff shortages.



It also allows for more efficient and accurate decision-making backed by real data insights. So without relying on guesswork, operators can ultimately reduce unnecessary costs in the long run.



<h4 class="wp-block-heading">3. Improved customer experience</h4>



The key to retaining customers is to ensure that they have a memorable experience when interacting with your brand. This is where the use of AI comes in.&nbsp;



Businesses can create a much more personalised and tailored experience that is based on customers’ preferences and behaviours.



Moreover, AI can help to connect all of a customer&#8217;s interactions with a brand across various digital channels. This contributes towards a more unified and seamless online experience.&nbsp;



<h4 class="wp-block-heading">4. Better forecasting</h4>



In today&#8217;s fast-paced environment, having accurate and timely forecasts can mean the difference between success and failure.&nbsp;



AI has the ability to analyse vast amounts of customer data in a second and provide insights into revenue opportunities that may have otherwise been missed.&nbsp;



Perhaps even more importantly, AI can predict market trends, giving businesses an edge in their strategic planning. By leveraging the preciseness of forecasting, businesses can make smarter decisions, allocate resources more effectively, and ultimately, increase their bottom line.



<h2 class="wp-block-heading" id="h-main-disadvantages-of-using-ai-in-hospitality">Main disadvantages of using AI in hospitality</h2>



Although AI has the potential to take business operations to the next level, it comes with its share of disadvantages that should also be considered.



<h4 class="wp-block-heading">&nbsp;1. Impersonal service</h4>



One major issue with AI is the loss of the human touch. Whether it&#8217;s automated customer service systems or self-checkout kiosks, these rather impersonal experiences can negatively affect customer satisfaction.



AI systems can never fully replace human intuition and judgement, which can also lead to errors and inaccuracies in service.&nbsp;



No doubt, the human element is vital to creating a warm and welcoming environment. It&#8217;s through genuine connections with staff that customers feel valued and it&#8217;s those connections that keep them coming back time and time again.



<h4 class="wp-block-heading">2. System failure</h4>



Running a hospitality business is a complex task that requires a lot of moving parts to function well. The success of operations depends heavily on all of the systems working properly.



Unfortunately, when these systems fail, they can cause serious disruption to the entire operation. Rooms may be double-booked, orders may be lost or misplaced and customers may be left waiting for extended periods of time.



As a result, unsatisfied customers and negative reviews can quickly pile up, causing lasting damage to the business.&nbsp;



To mitigate the risk of system failure, it’s important for hospitality operators to have a plan in place in case their AI tool breaks down. By being proactive and prepared, they can ensure a seamless experience for their customers.



<h4 class="wp-block-heading">3. Technological limitations</h4>



The hospitality industry requires technology tools that cater to their particular needs. Customer interactions happen both online and offline. Generic AI tools might not align with their specific requirements and might therefore create more work than taking off the workload if not set up properly.



Even with the right technology tools to hand the various systems used need to interact and talk to each other. Without those <a href="https://stampede.ai/blog/5-common-data-integration-flaws-in-hospitality-tech">integrations</a>, the data flow is disconnected and operators are not able to generate a single customer view.



<h4 class="wp-block-heading">4. High implementation costs</h4>



The implementation of these tools often comes at a high cost, making them unaffordable for smaller venues. This situation has forced operators to carefully weigh the pros and cons before deciding if it is worth investing in AI tools.&nbsp;



While AI can bring about significant returns, it may not be a worthwhile investment for all businesses. However, as technology continues to advance, we may see a rise in more cost-effective solutions that cater to a range of budgets.



<h2 class="wp-block-heading" id="h-summary">Summary</h2>



In conclusion, there are pros and cons of using AI in the hospitality industry that should be taken into account.&nbsp;



Technology can be used to save money, increase efficiency, improve customer experience and enable more precise forecasting. However, many operators are still struggling with the lack of human element when it comes to dealing with customers and their needs.&nbsp;



Furthermore, technological limitations should not be disregarded as they might also cause certain problems when it comes to adapting AI to existing processes.&nbsp;



Finally, before making any investments in AI, operators should evaluate the costs associated with them as this could highly affect their financial situation.&nbsp;



All factors taken into consideration, applying AI technology correctly can prove extremely beneficial for restaurants and the hospitality industry in general.



Make sure to <a href="https://stampede.ai/blog/ai-in-hospitality-marketing-a-complete-guide">check out our full guide</a> exploring AI for hospitality marketing.

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Increase Your Footfall With A Simple Customer Referral Loop [Part 5/5]

More Sales With Cross-Venue Promotion And Personalised Marketing [Part 4/5]

Unlock Hidden Gift Card Revenue: The Next 5 Step Recipe [Part 3/5]

Another 5 Step Recipe: How To Easily Win Back Lost Customers [Part 2/5]

A 5 Step Recipe That Creates Profitable, Personalised Marketing [Part 1]

The more&nbsp;customer data&nbsp;you can gather from all your digital tools, the faster and easier you can&nbsp;grow your business. Though, to get the most out of your data, you’d ideally want to aggregate it in one place.&nbsp;This might look like a simple task at first, but with many operators using various tools, data integration can quickly turn into a challenge for businesses.



<hr class="wp-block-separator has-alpha-channel-opacity"/>



There are a couple of things&nbsp;to keep in mind when syncing your various tools. We had a look into the 5 most common data integration issues and how you can overcome them.



<h5 class="wp-block-heading" id="h-5-data-integration-flaws">5 Data Integration Flaws</h5>



<h6 class="wp-block-heading">1) Multiple Subscriptions</h6>



With multiple systems come multiple subscriptions. Quite often you’ll find&nbsp;overlapping features. Your booking system might allow you to send email reminders, and so does your CRM.&nbsp;



This means, you’re paying twice for the same feature but only using one.



<h6 class="wp-block-heading">2) Multiple Systems</h6>



If you use multiple systems, you have to find a way to make them talk to each other to&nbsp;ensure accessibility&nbsp;for everyone using the data.&nbsp;



For many businesses, this is still a&nbsp;manual task. Downloading and uploading spreadsheets is not only time-consuming but also comes with a certain security hazard.



<h6 class="wp-block-heading">3) GDPR Compliance</h6>



How do you&nbsp;ensure data security&nbsp;when you sync data? And how do you make sure that your customer data is always up to date in every system?



Handling data across various tools always increases the&nbsp;potential risk of a GDPR breach, even more so when done manually with CSV and spreadsheets downloaded to PCs and laptops.



<h6 class="wp-block-heading">4) Data Quality</h6>



The way data is stored on each platform differs. Take phone numbers for example. Some systems&nbsp;format the data&nbsp;as ‘0044’, others as ‘+44’. In theory, this is not the same number, so two contacts might be created for the same customer.&nbsp;



If you don’t spot those&nbsp;duplicates, the same customer will get your messages twice or possibly more. Which, of course, won’t be appreciated by your customer.



<h6 class="wp-block-heading">5) Internal Communication&nbsp;</h6>



Another issue&nbsp;applies to companies operating&nbsp;multiple venues. Your individual venues might have access to the booking data but not to the overall CRM data which is handled by your HQ.



Both entities can now work on the same customer profile, i.e. sending campaigns, without being aware of it.&nbsp;



This, again, increases the likelihood of&nbsp;duplicates being created and outdated customer profiles. And both scenarios can have a negative impact on your customer experience.&nbsp;



<h5 class="wp-block-heading">How To Overcome Data Integration Challenges</h5>



<h6 class="wp-block-heading">Use Automation Tools</h6>



The first step is to replace your manual data sync by integration.&nbsp;Automate your sync&nbsp;to save time and reduce errors and risk.



For this, you can use products such as&nbsp;<a href="https://zapier.com/" target="_blank" rel="noreferrer noopener">Zapier</a>&nbsp;to connect your systems to share customer data and automate your workflows.



<h6 class="wp-block-heading">Opt For An All-In-One System</h6>



An even more efficient way to overcome data integration issues is by using a <a href="https://stampede.ai/connect" target="_blank" rel="noreferrer noopener">multifunctional platform that removes the need for data integrations</a>.



All staff members get access to the same data and can work from one system with a single customer view. Plus, your data stays up to date and in line with GDPR regulations.



Are you looking for the all-in-one hospitality growth solution?&nbsp;<a href="https://h.stampede.ai/meetings/stampede/demo" target="_blank" rel="noreferrer noopener">Get in touch</a>&nbsp;with our team to learn more about the&nbsp;<a href="https://stampede.ai/how-it-works/" target="_blank" rel="noreferrer noopener">Stampede platform</a>.

Cate Triendl

We’re pleased to launch our brand new <a href="https://stampede.ai/get-bookings/" target="_blank" rel="noreferrer noopener">Table Booking</a> system this week!&nbsp;



Technology should make your life easier, not more stressful. That&#8217;s why our intuitive online table reservation feature helps you get more tables booked, and manage your front-of-house operations efficiently.&nbsp;



With Stampede Bookings, businesses can close the loop from customer acquisition to retention and growth as a result, all with one platform (and one monthly subscription).



<h5 class="wp-block-heading" id="h-key-table-booking-features">Key Table Booking Features</h5>



Fully Branded&nbsp;



<ul class="wp-block-list"><li>Branded booking experience through your website and social channels</li><li>Responsive design fits perfectly on mobile, desktop and tablets.</li></ul>



Table Management



<ul class="wp-block-list"><li>Manage all table bookings in one place with a grid or list view</li><li>Complete control of table settings &#8211; cover length and number, availability, booking priority</li></ul>



Floor Plans &amp; Timelines



<ul class="wp-block-list"><li>Build floor plans for your venues</li><li>Table timelines to manage and keep track of all upcoming online reservations and statuses</li><li>Real-time updates for new bookings, no refreshing needed</li></ul>



Email &amp; SMS Reminders



<ul class="wp-block-list"><li>Send automated email &amp; SMS confirmations and booking reminders to reduce no shows</li></ul>



Website Widget



<ul class="wp-block-list"><li>Table booking widget designed for mobile, tablet and desktop</li><li>Quick to set up on all major websites</li></ul>



In Sync



<ul class="wp-block-list"><li>Also available for offline access</li></ul>



<h5 class="wp-block-heading">Benefits of Stampede Bookings</h5>



 Stampede Bookings seamlessly <a href="https://stampede.ai/">connects with other Stampede tools</a>, so that you can collect all your customer data in one place with our native CRM platform.



With our other tools, Bookings can more than pay for itself in repeat business.



<ul class="wp-block-list"><li>Track your ROI and growth easily</li><li>Create powerful marketing campaigns and automated messages</li><li>Send post-booking reviews requests automatically to get real customer feedback</li><li>Boost customer loyalty with digital stamp cards</li><li>Gather and analyse your data from various sources</li></ul>



Use <a href="https://stampede.ai/get-bookings/" target="_blank" rel="noreferrer noopener">Stampede Bookings</a> to turn your guests into loyal customers with ease. <a href="https://stampede.ai/get-bookings/#enquire-now" target="_blank" rel="noreferrer noopener">Get in touch</a> with our team to set up Stampede Bookings at your venue.