Introducing Reviews+: AI-Powered Review Management

Reviews matter. You know it, we know it, your customers definitely know it. But here’s the problem: actually managing reviews is a time-consuming, fragmented, and often frustrating part of running a hospitality business.

That’s why we built Reviews+ a powerful new addition to the Stampede platform that helps you get more reviews, respond faster, and stay ahead of the competition. All without burning through hours of your day or sounding like a robot.

Whether you’re a single-site operator or managing multiple venues, Reviews+ is here to make reputation management effortless.

The Old Way? Manual, Reactive, Stressful.

Let’s be honest, traditional review management is broken:

• You rely on third-party platforms like Google or TripAdvisor to drive reviews.
  
• You’re constantly jumping between tabs to reply.
  
• You never really know how you’re performing compared to others in your area.
  
• And worst of all? You’re often losing valuable feedback from real guests who never got asked.

It’s inefficient. It’s inconsistent. And it puts your reputation at risk.

The New Way: Reviews+

Reviews+ flips the script. It gives you full control of your reviews without the headache.

Here’s how it works:

1. Get More (and Better) Reviews

Because Reviews+ plugs directly into Stampede’s Wi-Fi data capture, you can automatically follow up with guests after their visit. That means:

• More reviews, because people are prompted at the right time.
  
• Legit reviews tied to real visits, not anonymous accounts.
  
• A better star rating, because happy guests are finally being asked.

You’re not waiting and hoping. You’re prompting and owning.

2. Respond Automatically

Our AI-powered response engine isn’t just fast, it’s personal. Reviews+ crafts replies based on your brand’s tone of voice, so every response feels natural and human. No templates. No stiff corporate copy.

This means you can:

• Save hours each week
  
• Maintain a consistent brand voice
  
• Keep customers feeling heard and appreciated

3. Know How You Stack Up

With the built-in competitive dashboard, you can see how your reviews compare to other businesses nearby. Track performance trends, spot areas for improvement, and understand what your customers are really saying without the guesswork.

Think of it like your own reputation command centre.

Why Reviews+ Matters Right Now

Reputation is everything in hospitality. Good reviews drive bookings. Negative ones can put people off. But in 2025, just having reviews isn’t enough. You need to own the process.

Ownership = insight. When reviews come through your own channels, you get more visibility, better attribution, and smarter data.

Speed = loyalty. Fast responses show customers they’re valued and make them more likely to return.

Consistency = growth. A steady stream of fresh, positive reviews boosts your visibility and gives new guests confidence.

Reviews+ helps you win on all three fronts.

Built for Operators, Not Just Marketers

Reviews+ is part of the Stampede platform, so there’s nothing new to learn or set up from scratch. If you’re already using our Guest Wi-Fi to capture visitor data, it’s easy to switch on and start using right away.

Whether you’re running a single café or managing a larger group of venues, Reviews+ helps you stay on top of your reviews and customer feedback without adding more to your plate.

Ready to Take Control of Your Reputation?

Reviews+ is live and ready to go. If you’re already using Stampede for Guest Wi-Fi and CRM, adding this in is a no-brainer.

Less firefighting. More insights. And a sharper online reputation, 24/7.

See how it works and get started here →