Connect with your customers and enhance your marketing

Stampede

Solutions

Table Management

Guest Wi-Fi

Marketing & CRM

Reviews

Loyalty & Rewards

Gift Cards

Analytics & Reports

Venues

Restaurants

Hotels

Pubs & Bars

Success Stories

Resources

About

About Stampede

Customer Support

Careers - We're Hiring!

Partner With Us

Testimonials

Blog

Marketing Resources

Marketing Scorecard

Free Downloads

Email Campaign Templates

Automation Ideas

Technical Resources

Knowledge Base

Supported Hardware

Price Plans


<p class="yoast-reading-time__wrapper"><span class="yoast-reading-time__icon"><svg aria-hidden="true" focusable="false" data-icon="clock" width="20" height="20" fill="none" stroke="currentColor" style="display:inline-block;vertical-align:-0.1em" role="img" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 8v4l3 3m6-3a9 9 0 11-18 0 9 9 0 0118 0z"></path></svg></span><span class="yoast-reading-time__spacer" style="display:inline-block;width:1em"></span><span class="yoast-reading-time__descriptive-text">Estimated reading time:  </span><span class="yoast-reading-time__reading-time">5</span><span class="yoast-reading-time__time-unit"> minutes</span></p>



<p>Within the hospitality industry, your level of duties goes far beyond cooking the food alone and checking your guests in. From the customer service, your guests receive and every element of your venue they interact with along the way. There’s no end of issues they might find unsatisfactory. </p>



<p>While you might always strive to give the best possible customer service, it’s impossible to please all of your patrons all of the time. Find out more about how <strong>service recovery</strong> can be used in the hospitality industry to <strong>turn a negative customer experience into a positive one</strong>.</p>



<hr class="wp-block-separator has-css-opacity"/>



<p>Dealing with unhappy customers can be incredibly challenging. However, remains an essential skill to be able to master when working in the hospitality industry. How you take control of the situation to bring about a positive resolution, is known as <a href="https://freshdesk.com/general/service-recovery-blog/"><strong><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-primary-1-color">service recovery</mark></strong></a>. </p>



<p>The overall goal of service recovery is not only to defuse the situation. But in turn, <strong>create a loyal customer out of the initial tricky situation</strong>.&nbsp;</p>



<p>If you would like to discover the best practice for adopting service recovery within hospitality. Here’s everything you need to know.&nbsp;</p>



<h4 class="wp-block-heading" id="h-what-is-service-recovery-in-the-hospitality-industry"><strong>What Is Service Recovery In The Hospitality Industry</strong></h4>



<p>In essence, service recovery is about <a href="https://thethrivingsmallbusiness.com/service-recovery-theory/"><strong><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-primary-1-color">saying the right things at the right time</mark></strong></a> when a customer is presenting their dissatisfaction towards you. This could present itself in a way of a physical verbal confrontation. A complaint over the phone or through digital means including email, social media or review websites.&nbsp;</p>



<p>Poor service recovery can be disastrous when it comes to customer retention. For example, let’s say a customer complained that their meal was cold when it was served to them. They call the wait staff over to complain. </p>



<p>We know that an excellent service recovery, in this case, would be to <strong>apologise to the customer</strong>. Also, to bring them out a fresh meal. Maybe even throwing in a free drink or discount. An added touch would be the manager double-checking if the issue had been resolved and that they were fully satisfied. But this might not be enough.</p>



<h4 class="wp-block-heading"><strong>Go The Extra Mile</strong></h4>



<p>Instead, go the extra mile by <strong>doing something your customers might not have expected</strong>. More, exceed their expectations and show that you genuinely value them. This way, you might even be able to turn a negative experience into something positive they will remember. Plus, they might want to come back to your place because you truly care about your customers.</p>



<p>However, if the restaurant were to respond by arguing back with the customer and say they are imagining it, refusing to assist them. It would be a very different story. We’ve all read Tripadvisor and even social media posts that then made the news off the back of poor customer service experiences. Suddenly, <a href="https://www.ringcentral.com/us/en/blog/bad-customer-service-stories/"><strong><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-primary-1-color">one small incident can threaten the business</mark></strong></a> entirely.</p>



<p>That being said, it’s not about being held to ransom here, rather understanding service recovery gives you a second chance at getting it right. Above all, it’s about putting the pride of your business first, to ensure any issues are fully rectified.&nbsp;</p>



<h4 class="wp-block-heading" id="h-practice-makes-perfect"><strong>Practice Makes Perfect</strong></h4>



<p>It’s easy to reflect on a difficult situation and what should have been done differently <em>after a poor customer interaction takes place</em>. But what about giving your staff the tools to deal with it correctly at the moment?</p>



<p>It’s important that your staff are all on the same page when it comes to service recovery, which is why <strong>training is so vital</strong>. After all, the way your employees handles things might be different from previous employment. Furthermore, if their current job is the first customer-facing role they’ve ever had. They might have no such skills in the first place.&nbsp;</p>



<p>A great way to practice is by setting up a mock situation for your staff to follow. Although slightly different from the restaurant industry, a great example  is how BA train their cabin crew to <a href="https://youtu.be/5-tvIDCOnq4?t=2820"><strong><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-primary-1-color">work through challenging situations</mark></strong></a>. Even if your staff do not provide your mock customer with a satisfactory response. This can then be rectified before it has a chance to impact your business, so can be really helpful to do.&nbsp;</p>



<h4 class="wp-block-heading" id="h-you-can-t-please-everyone-but-you-can-at-least-try"><strong>You Can’t Please Everyone, But You Can At Least Try</strong></h4>



<p>In truth, your customer may be frustrated for a reason that is completely out of your control. They are just venting it through you, despite the fact you did provide an excellent customer experience overall. These situations happen, just as genuine complaints will arise even when you’ve done your utmost as a company.&nbsp;</p>



<p>What you should always do, is look for ways to <a href="https://stampede.ai/blog/part-2-how-to-win-back-unhappy-customers/"><strong><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-primary-1-color">resolve the situation</mark></strong></a> to the best of your ability. More often than not, open dialogue and reasoning tactics can remove the heat from the situation. Showing customers that you are listening to them. This can go a really long way even before you get to the stage of offering a refund or similar tactics.</p>



<p>On the flipside, by ignoring or worse displaying an unprofessional attitude. It will further inflame the situation and will make it much more difficult to fix. By taking an <strong>understanding approach</strong> to any grumbles that are directed towards your restaurant, you demonstrate to the customer that they are a priority to you. Compared with not caring about whether they dine with you again or not. This is a much better way to promote customer satisfaction and overall retention.</p>



<h4 class="wp-block-heading" id="h-conclusion"><strong>Conclusion</strong></h4>



<p>Service recovery within the hospitality industry is a vital tool that all your employees need to be aware of. After all, <a href="https://stampede.ai/blog/personalise-your-customer-journey-at-your-restaurant/"><strong><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-primary-1-color">customer service is a multifaceted experience</mark></strong></a> and can’t be based on good interactions alone. If anything, it’s when things don’t go quite to plan that a business shows its true colours. So make sure yours are painting a pretty picture by having a robust procedure in place when it comes to service recovery.&nbsp;</p>



<p>Make sure to also have a read of our mini-series on service recovery in the hospitality industry:</p>



<ul class="wp-block-list">
<li><a href="https://stampede.ai/blog/the-secret-to-successful-service-recovery-in-hospitality-one-part-1/"><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-primary-1-color"><strong>The Secret To Successful Service Recovery in Hospitality [Part 1]</strong></mark></a></li>



<li><strong><a href="https://stampede.ai/blog/part-2-how-to-win-back-unhappy-customers/"><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-primary-1-color">[Part 2] How To Win-Back Unhappy Customers</mark></a></strong></li>
</ul>



<p>Getting to know your customers and their preferences can help you exceed their expectations. Your digital tools can help you gather valuable customer insights which you can use for personalised marketing that brings customers back. </p>



<p><a href="https://stampede.ai/get-started"><strong><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-primary-1-color">Get in touch</mark></strong></a> to find out how our <a href="https://stampede.ai/"><strong><mark style="background-color:rgba(0, 0, 0, 0);color:#ff3a9b" class="has-inline-color">guest experience platform</mark></strong></a> can help you grow your business.</p>


post

Service Recovery In The Hospitality Industry [Updated 2023]


<p>It’s no secret that pubs and bars in the UK are struggling, and that many have been forced to close their doors. Challenges include rising alcohol taxes, changes to business rates and a new generation that doesn’t drink as much. That’s the narrative at least, and it’s why CAMRA continues its commendable ‘Save the Local’ campaign.</p>



<p>However, a funny thing happened in 2019. For the first time in a decade, the number of pubs and bars in the UK actually went up instead of down – according to Official Labour Market Statistics from the ONS/Nomis.</p>



<p><strong><em>Between 2010-2018, the UK had a net loss of 5,855 pubs, an average of 732 per year. However, there was a net gain of 320 pubs in 2019, the first time that the number of pubs in the UK has increased for a decade</em></strong></p>



<p>We believe that pubs and bars are of vital importance to UK society and its economy. It’s therefore imperative that we analyse these market statistics and try to understand what they mean to the licensed trade industry. Is this increase a statistical anomaly or does it signpost a reversal of fortunes for the wider industry? Perhaps it is evidence that pubs and bars have started to adjust to economic and cultural changes in the UK?&nbsp;&nbsp;</p>



<p>In this post we analyse pub growth, the regions and countries experiencing the highest net growth (and loss), the types of pubs growing fastest and some of the likely determining factors. We also look at why the upward trend doesn’t extend to licensed clubs, which continue to fall in number.</p>



<h4 class="wp-block-heading"><strong>Pubs are on the rise</strong></h4>



<p>The UK has lost 732 pubs per year on average since 2010, so 2019’s net gain of 320 represents a swing of nearly 1,000 compared to previous years. This is quite a remarkable turnaround, especially given the systematic year decline this decade and numerous challenges facing pub operators.<br></p>



<figure class="wp-block-image size-large is-style-default"><img loading="lazy" decoding="async" width="1024" height="347" src="https://stampede.ai/wp-content/uploads/2019/12/ANNUAL_CHANGE_IN_PUB_NUMBERSAsset-7@2x-100-1024x347.jpg" alt="" class="wp-image-13709" srcset="https://website-backend.stampede.ai/wp-content/uploads/2019/12/ANNUAL_CHANGE_IN_PUB_NUMBERSAsset-7@2x-100-1024x347.jpg 1024w, https://website-backend.stampede.ai/wp-content/uploads/2019/12/ANNUAL_CHANGE_IN_PUB_NUMBERSAsset-7@2x-100-300x102.jpg 300w, https://website-backend.stampede.ai/wp-content/uploads/2019/12/ANNUAL_CHANGE_IN_PUB_NUMBERSAsset-7@2x-100-768x260.jpg 768w, https://website-backend.stampede.ai/wp-content/uploads/2019/12/ANNUAL_CHANGE_IN_PUB_NUMBERSAsset-7@2x-100-150x51.jpg 150w, https://website-backend.stampede.ai/wp-content/uploads/2019/12/ANNUAL_CHANGE_IN_PUB_NUMBERSAsset-7@2x-100-592x201.jpg 592w, https://website-backend.stampede.ai/wp-content/uploads/2019/12/ANNUAL_CHANGE_IN_PUB_NUMBERSAsset-7@2x-100-177x60.jpg 177w, https://website-backend.stampede.ai/wp-content/uploads/2019/12/ANNUAL_CHANGE_IN_PUB_NUMBERSAsset-7@2x-100-266x90.jpg 266w, https://website-backend.stampede.ai/wp-content/uploads/2019/12/ANNUAL_CHANGE_IN_PUB_NUMBERSAsset-7@2x-100.jpg 1051w" sizes="auto, (max-width: 1024px) 100vw, 1024px" /></figure>



<p>Sadly England is almost solely accountable for this growth, which is not seen elsewhere. It saw a net gain of +345 compared to Scotland (-5) Wales (-25) and Northern Ireland (+5) which were all relatively stable. By region, the South East has the most pubs (5,340) but only grew by 10 in 2019. Much faster growth can be witnessed in the North East (+85), followed closely by the West Midlands (+80).</p>



<p>By town/city, Bristol, Newcastle, Southampton and South-end-on-sea all boast an extra 15 pubs in 2019 (the most in the UK). In London, pub numbers only increased in 10 out of 33 boroughs.</p>



<h4 class="wp-block-heading"><strong>Pub Growth in the UK 2019 Map</strong></h4>



<div class="wp-block-image"><figure class="aligncenter size-full is-resized"><img loading="lazy" decoding="async" src="https://stampede.ai/wp-content/uploads/2019/12/Pub-Growth-UK-Map.png" alt="Pub growth UK Map" class="wp-image-13714" width="437" height="697"/></figure></div>



<p>Large pub groups are driving the most growth in the sector. The biggest increase (+205) comes from pub enterprises with a turnover of £500,000-£1,000,000, and the second biggest increase (+125) was in the £1m-£2m bracket. By contrast, the UK had a net loss of 55 for pub enterprises with a turnover of less than £100,000&nbsp;</p>



<p>These stats demonstrate the dominance of big pub chains and suggests that larger and more profitable pubs may be more resilient to negative market forces – such as rising business rates and alcohol duties – and are therefore less likely to shut down. It may also be the case that there is more investment in larger properties with the potential to drive more revenue – while smaller venues stay shut once they close.</p>



<figure class="wp-block-image size-large"><img loading="lazy" decoding="async" width="884" height="315" src="https://stampede.ai/wp-content/uploads/2019/12/2018-2019_L_V_S_PUB_NUMBERSAsset-8@2x-100.jpg" alt="" class="wp-image-13711" srcset="https://website-backend.stampede.ai/wp-content/uploads/2019/12/2018-2019_L_V_S_PUB_NUMBERSAsset-8@2x-100.jpg 884w, https://website-backend.stampede.ai/wp-content/uploads/2019/12/2018-2019_L_V_S_PUB_NUMBERSAsset-8@2x-100-300x107.jpg 300w, https://website-backend.stampede.ai/wp-content/uploads/2019/12/2018-2019_L_V_S_PUB_NUMBERSAsset-8@2x-100-768x274.jpg 768w, https://website-backend.stampede.ai/wp-content/uploads/2019/12/2018-2019_L_V_S_PUB_NUMBERSAsset-8@2x-100-150x53.jpg 150w, https://website-backend.stampede.ai/wp-content/uploads/2019/12/2018-2019_L_V_S_PUB_NUMBERSAsset-8@2x-100-592x211.jpg 592w, https://website-backend.stampede.ai/wp-content/uploads/2019/12/2018-2019_L_V_S_PUB_NUMBERSAsset-8@2x-100-168x60.jpg 168w, https://website-backend.stampede.ai/wp-content/uploads/2019/12/2018-2019_L_V_S_PUB_NUMBERSAsset-8@2x-100-253x90.jpg 253w" sizes="auto, (max-width: 884px) 100vw, 884px" /></figure>



<p>We calculate that the growth of pubs in the UK between 2018 and 2019 may have created an extra 8,975 jobs nationwide.** Using a similar formula, we calculate that pubs made an extra £740,875,000 in 2019 vs 2018 (cash turnover not adjusted for inflation)</p>



<h4 class="wp-block-heading"><strong>The Source of Growth</strong></h4>



<p>As to why pub numbers are going up, additional analysis suggests that it has little to do with people drinking more. According to the same dataset, we can reveal that licensed clubs remain on the decline – there were 7,420 in 2019 vs 7,610 in 2018, down from 10,000 in 2010***. Likewise, analysis from the British Beer and Pub Association (BBPA) and Marston’s says beer sales volumes dropped to 3.6 billion pints in 2019 compared with a peak of 5.7 billion pints in January 2007.</p>



<p>In the same report, the BBPA noted a rise in craft and world beers, growing by 194,000 and 218,000 pints respectively. The sale of these premium beers may explain how pub numbers were able to grow in 2019. Likewise, it appears that many pubs and bars are coping better with industry challenges. Many have embraced innovation and new revenue streams. More pubs now offer food, accommodation and a greater variety of weekday events to maximise profits. Pubs can no longer afford to rely on the same old regulars to keep coming through the door.&nbsp;</p>



<p>We are seeing more pubs utilising technology, data and marketing automation to better understand their customers and their drinking habits. This means being able to generate more revenue during traditionally quiet periods and changing their operations/business hours based on how their customers behave.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p>



<p>“The pub trade has had very little to celebrate in the last decade, but I’m sure they’ll raise a glass to these new numbers,” said Patrick Clover, Stampede founder and CEO. “Pubs have a hugely important place in our society both socially as well as economically, being one of the UK’s biggest employers. The reduction of pubs over the last decade has been heart-breaking, following devastating changes to business taxes and alcohol duties, but I hope these figures signpost a reversal of fortunes. Indeed, we saw our local district of Edinburgh increase the number of pubs significantly this year, and I like to think we played our part in that. Stampede’s aim is to become indispensable to every pub, bar, hotel and restaurant owner in the UK. We want to bring the heart back into these beloved venues that are at the centre of our communities.”&nbsp;</p>



<p>* There are now a total of 39,145 pubs in the UK – based on businesses classified by the Standard Industrial Classification code 56302 : Public houses and bars. Figures are rounded to the nearest five by ONS to prevent identification, meaning these are not exact numbers</p>



<p>**We calculated this figure based on the net difference of pubs multiplied by their number of employees. For example, there were an extra 240 pubs with between 20-49 employees: 240 x 35 [the median figure between 20-19] = 8,400 jobs. Other employment size bands saw a net decrease, thus creating a net job loss, but they have still been factored into the 8,975 jobs estimate. N.B the ONS rounds it figures to the nearest 5 to avoid disclosure, so this figure is only a guide and should be taken with a pinch of salt.&nbsp;</p>



<p>*** Standard Industrial Classification code 56301: licensed clubs</p>



<h4 class="wp-block-heading"><strong>About Stampede</strong>&nbsp;</h4>



<p><a href="https://www.stampede.ai"><span style="text-decoration: underline;">Stampede</span></a> was founded by software developer and tech entrepreneur, Patrick Clover, to enable physical venues to engage with their customers more easily and effectively, and understand them better. From the independent coffee shop to global brands with thousands of sites – Stampede provides a level of customer insight previously only available to large corporations. It offers business owners better information on their customers through improved engagement and insights into consumer habits.</p>



<p>The company has grown rapidly and has served more than one million users from over 800 locations across the UK, Europe, US, Asia and South America.</p>




Raising The Bar – A Stampede Report


<p>If you’re responsible for managing a restaurant or hospitality business, it can be hard to stay on top of everything. To organise your daily tasks more effectively and streamline your processes, implementing a <strong><a href="https://stampede.ai/blog/what-is-a-hospitality-crm-system-a-full-guide"><mark style="background-color:rgba(0, 0, 0, 0);color:#ff3a9b" class="has-inline-color">Customer Relationship Management (CRM) solution</mark></a></strong> should definitely be part of your strategy.&nbsp;</p>



<p>There are three different types of CRM systems:</p>



<ol class="wp-block-list">
<li><strong>Analytical CRM </strong>systems that gather data useful for reporting and decision-making.</li>



<li><strong>Operational CRMs</strong> that streamline processes and communication.</li>



<li><strong>Collaborative CRM </strong>platforms that allow departments to work together more efficiently.&nbsp;</li>
</ol>



<p>In this blog post, we will explore these three different approaches to running an effective CRM system for your hospitality business. This will help you make the best possible decision when choosing one.</p>



<h2 class="wp-block-heading" id="h-1-analytical-crm-systems"><strong>1. Analytical CRM systems</strong></h2>



<p>When it comes to understanding your customers and analysing the results of your marketing campaigns, analytical CRM systems are game changers.&nbsp;</p>



<p>With these powerful tools, you can <strong>dive deep into customer data</strong>, uncover trends, and make informed decisions based on real numbers. No more relying on gut instincts or guesswork.&nbsp;</p>



<p>Analytical CRMs also make it easy to create <strong>customised reports and visualisations</strong>. Those help you track progress and hone in on areas that need improvement.</p>



<p>By using this technology to better understand your audience, you can improve customer satisfaction, increase retention rates, and boost your bottom line.</p>



<h2 class="wp-block-heading"><strong>2. Operational CRM systems</strong></h2>



<p>Operational CRMs are a vital tool for businesses to <strong>streamline their processes </strong>and improve overall customer experience.&nbsp;</p>



<p>They allow companies to <strong>better manage every touchpoint of the customer journey,</strong> from initial interaction to after-sales care. With automation features, operational CRMs can further enhance efficiency by reducing the amount of time spent on repetitive tasks.</p>



<p>Implementing an operational CRM system not only leads to <a href="https://stampede.ai/blog/meet-stampede-inbox-never-miss-another-message"><strong><mark style="background-color:rgba(0, 0, 0, 0);color:#ff3a9b" class="has-inline-color">better communication</mark></strong></a> with customers but also allows businesses to make data-driven decisions for continuous improvement.</p>



<h2 class="wp-block-heading"><strong>3. Collaborative CRM systems</strong></h2>



<p>Collaborative CRM systems make sure that everyone in the business has <strong>access to the same data</strong>. So that teams can work together more efficiently in order to provide a complete customer experience.&nbsp;</p>



<p>With a collaborative CRM, every individual involved in the customer&#8217;s journey can <strong>view the full customer record </strong>with its entire history and previous interactions. This ensures that everyone is using the correct and up-to-date data to support the company&#8217;s decisions.&nbsp;</p>



<p>The integration between teams helps to ensure that customer needs are met, and ultimately, it results in a much-improved customer experience.&nbsp;</p>



<h2 class="wp-block-heading"><strong>Tips on how to choose the right CRM system for your hospitality business</strong></h2>



<p>As businesses continue to evolve and technology advances, it&#8217;s important for hospitality businesses to keep up with the latest tools in order to stay competitive.</p>



<p>However, with so many options out there, it can be challenging to choose the right CRM. The <strong>operational feature</strong> is certainly the most important feature for hospitality businesses and should be prioritised. The way data can be managed more efficiently has a significant impact on daily operations. Especially with automations as they reduce the workload by removing manual and repetitive tasks.</p>



<p>However, ideally, a CRM system should <strong>incorporate elements of all three CRM types </strong>&#8211; analytical, operational and collaborative. As a professional in the hospitality industry, it’s crucial to have a CRM system that provides detailed insights into customer interactions and preferences. This can help you tailor your services accordingly.&nbsp;</p>



<p>It&#8217;s important to emphasise the significance of <strong>finding the right fit for your needs</strong> when it comes to selecting a hospitality CRM. No two businesses are the same and therefore, there can be no one-size-fits-all solution.&nbsp;</p>



<p>You need to identify what your hotel, restaurant or hospitality business requires and other specific goals you want your CRM system to achieve. Then you can assess which CRM can deliver on those needs. A CRM that cannot adequately cater to your requirements could end up costing you in terms of valuable time and resources</p>



<h2 class="wp-block-heading"><strong>Closing thoughts</strong></h2>



<p>Technology can only truly increase efficiency if it is used effectively. After all, customer experience isn&#8217;t just about having a lot of information on hand. It&#8217;s about understanding each individual guest as well as providing personalised experiences based on your insights.</p>



<p>By investing in the right type of <a href="https://stampede.ai/amaze"><strong><mark style="background-color:rgba(0, 0, 0, 0);color:#ff3a9b" class="has-inline-color">CRM system</mark></strong></a>, you can unlock significant potential for your business and take your customer experiences to the next level.</p>


The 3 Different Types Of A CRM System Explained

The Hospitality Industry Is Leaving Money In Their Inbox [Industry Insight Report]


<p>In order to ensure ongoing success, hospitality businesses need to look for innovative strategies that will help them acquire and retain customers, run their operations more smoothly and increase revenue.</p>



<p>More and more turn to <strong>Artificial Intelligence (AI)</strong>, which is a powerful tech tool that can <strong>support all sorts of areas</strong> in hospitality.</p>



<p>In this blog post, we’ll look at 4 AI use cases for hospitality operators who are serious about getting ahead with technology.&nbsp;</p>



<h2 class="wp-block-heading" id="h-1-personalised-service-with-ai"><strong>1. Personalised service with AI</strong></h2>



<p>Customers crave personalised experiences and services tailored to their specific needs</p>



<p>With the help of highly sophisticated algorithms, AI can segment customer data quickly, analysing it based on patterns, demographics, historical spending, and interactions.&nbsp;</p>



<p>This enables businesses to deliver <strong>targeted marketing campaigns</strong> that resonate with individual customers. AI also empowers staff to offer a more <strong>customised experience</strong> based on previous guest behaviour and preferences. This further encourages loyalty and word-of-mouth referrals.&nbsp;</p>



<p>AI can equally help to <strong><a href="https://stampede.ai/blog/another-5-step-recipe-how-to-easily-win-back-lost-customers-part-2-of-5"><mark style="background-color:rgba(0, 0, 0, 0);color:#ff3a9b" class="has-inline-color">detect and retain lost customers</mark></a></strong> by using pre-defined triggers and employing automated campaigns to bring them back and turn them into loyal customers.&nbsp;</p>



<h2 class="wp-block-heading" id="h-2-content-output"><strong>2. Content</strong> <strong>output</strong></h2>



<p>With the rise of AI, marketers can craft captivating and converting content quickly and efficiently.&nbsp;</p>



<p>One of the primary benefits is its ability to <strong>generate all sorts of marketing content.</strong> Common examples are social media posts, emails, and website content. It massively speeds up the creation process and helps marketers save time and resources.</p>



<p>Additionally, the technology can <strong>translate content</strong> into multiple languages, making it easier to reach international audiences. This is especially handy for hotels.&nbsp;</p>



<p>Another advantage of using AI for content creation is that it can help <strong>boost your SEO strategy</strong>. By incorporating relevant keywords into your content, you increase your website’s chances of appearing higher in Google&#8217;s search engine results.</p>



<h2 class="wp-block-heading" id="h-3-ai-powered-sentiment-analysis"><strong>3. AI-powered sentiment analysis</strong></h2>



<p>It can be overwhelming to sift through and answer mountains of online reviews and social media comments.</p>



<p>That&#8217;s where AI sentiment analysis comes into play. AI uses algorithms to <strong>identify common keywords and interpret customer sentiment</strong>. This way businesses can get a better understanding of their customer&#8217;s needs and how they feel about the brand. The information can then be used to identify common trends and issues that customers face and to improve products and services.&nbsp;</p>



<p>AI can also <strong>craft automated and customised review responses</strong>. Customers&#8217; concerns can therefore be addressed in a timely manner and if needed, passed on to a member of staff to handle them.</p>



<h2 class="wp-block-heading" id="h-4-chatbots"><strong>4. Chatbots</strong></h2>



<p>Hospitality businesses are increasingly turning to chatbots to help streamline customer service and improve the overall guest experience. Plus, they are <strong>available 24/7</strong>.</p>



<p>Chatbots can <strong>assist with a variety of tasks </strong>and help overcome staff shortages.&nbsp;</p>



<p>They can provide answers to common questions, take orders for room service or restaurant reservations, and help guests with other enquiries such as housekeeping service. They can even make recommendations based on customer preferences.</p>



<p>Furthermore, Chatbots can be i<strong>ntegrated with voice assistants</strong>. This allows for a more natural user experience and eliminates the need to type out long commands.</p>



<h2 class="wp-block-heading" id="h-conclusion"><strong>Conclusion</strong></h2>



<p>There are many ways AI tools can support hospitality operators nowadays which makes it worth investing no matter the size of the business.</p>



<p>From providing personalised service, creating more content in less time, and observing customer sentiment more accurately to making use of automated chatbots. All these things combined can result in <strong>significant increases in revenue</strong> for business owners.&nbsp;</p>



<p>AI is also highly adaptable, so operators can modify their strategy as the situation requires. This ensures that they can be prepared for any change that comes their way.</p>



<p>Make sure to <a href="https://stampede.ai/blog/ai-in-hospitality-marketing-a-complete-guide"><strong><mark style="background-color:rgba(0, 0, 0, 0);color:#ff3a9b" class="has-inline-color">check out our full guide</mark></strong></a> exploring AI for hospitality marketing.</p>


4 Revenue-Driving AI Tools For Hospitality Operators

4 Best Restaurant Table Booking Software Compared


<p>Do you own or operate a restaurant? If so, then you&#8217;re likely always on the lookout for ways to increase customer loyalty, revenues, and long-term growth.</p>



<p>One of the best solutions that could help with all these goals is having a <strong><mark style="background-color:rgba(0, 0, 0, 0);color:#ff3a9b" class="has-inline-color"><a href="https://stampede.ai/blog/what-is-a-hospitality-crm-system-a-full-guide">Customer Relationship Management (CRM) system</a></mark></strong> in place.</p>



<p>CRMs can vastly <strong>improve marketing efficiency</strong> by providing restaurants with clever tools to create campaigns that personalise every interaction between your business and customers.</p>



<p>In this blog post, we&#8217;ll discuss how restaurants benefit from using an integrated CRM solution.&nbsp;</p>



<h2 class="wp-block-heading" id="h-understanding-how-a-crm-system-can-help-increase-revenue-for-restaurants"><strong>Understanding How a CRM System Can Help Increase Revenue for Restaurants</strong></h2>



<p>Restaurants are always searching for ways to increase revenue and attract repeat customers. One solution that has proven effective is investing in a restaurant CRM system.</p>



<p>By using a CRM, restaurants can <a href="https://stampede.ai/blog/5-common-data-integration-flaws-in-hospitality-tech"><strong>collect and consolidate customer data</strong> </a>in one place to gain a comprehensive understanding of their clientele. This allows them to <strong>grow a customer profile</strong> by using different data sources and digital touchpoints. Sources could be coming from your Guest WiFi, your order &amp; pay app or your table booking software. So they can better <strong>tailor experiences</strong> to the needs and preferences of individual guests.</p>



<p>Additionally, a restaurant CRM solution allows for <strong>data-driven decision-making</strong>, enabling restaurants to make strategic choices about marketing campaigns, menu offerings, and more.</p>



<p>By automating and streamlining many operational tasks, a CRM also <strong>frees up staff time</strong>. This allows them to focus on providing exceptional customer experiences.</p>



<h2 class="wp-block-heading" id="h-identifying-and-segmenting-your-audience-with-a-crm-system"><strong>Identifying and Segmenting Your Audience with a CRM System</strong></h2>



<p>As a restaurant owner, <strong>identifying and segmenting your audience is crucial</strong> for a successful marketing strategy. With the help of a CRM system, you can better understand your customers, their behaviour and how they have interacted with your venue.</p>



<p>You can <strong>create segments</strong> based on specific characteristics, such as demographics, purchasing patterns or preferred menu items.</p>



<p>Additionally, you can <strong>combine data from different sources</strong>, such as your table booking system, your Guest WiFi or your loyalty program. This will help you gain even deeper insights into your customers.</p>



<h2 class="wp-block-heading" id="h-benefits-of-personalised-marketing-through-a-crm-system"><strong>Benefits of Personalised Marketing Through a CRM System</strong></h2>



<p>When it comes to restaurant marketing, nothing beats the power of personalised marketing through a CRM system.</p>



<p>Once you’ve segmented your data, you can <strong>tailor your marketing</strong> efforts to each individual customer. This helps you create more targeted and personalised email and SMS campaigns that resonate with customers and make them feel valued.</p>



<p>As a result, you can <strong>grow a loyal customer</strong> base that feels a strong emotional connection to your brand. When customers experience a personalised experience from your restaurant, they&#8217;re more likely to return time and time again.</p>



<p>This means that you can <strong>increase repeat visits, boost customer spending </strong>and ultimately grow your restaurant business.</p>



<p>Personalised marketing through a CRM system is a valuable tool that can help you differentiate your restaurant from competitors and build long-lasting customer relationships.</p>



<h2 class="wp-block-heading" id="h-takeaways"><strong>Takeaways</strong></h2>



<p>Overall, the benefits of using a <a href="https://stampede.ai/amaze"><strong><mark style="background-color:rgba(0, 0, 0, 0);color:#ff3a9b" class="has-inline-color">restaurant CRM system</mark></strong></a> are numerous, serving as a valuable tool for driving revenue growth and improving customer satisfaction. You can understand customer behaviour, segment your audiences, and receive invaluable insights into customer preferences and habits.</p>



<p>By leveraging the insights provided by a reliable CRM system, restaurateurs are able to <strong>create long-term relationships</strong> with customers while optimising their digital marketing strategies.&nbsp;</p>



<p>Many restaurants have successfully used a CRM to leverage their business operations and generate better results for their companies. Restaurant owners and operators should therefore seriously consider investing in innovative technologies like a CRM system.</p>


How Restaurants Benefit From A CRM System

Introducing Reviews+: AI-Powered Review Management

July Update – Smarter Reviews, Square Integration and more…

The Guest Re-Engagement Workflow Every Venue Needs

Introducing – Marketing Workflows

Coming Soon – The Enquiry Pipeline

June upates with workflows, enquiries and competitor analysis

June Update – AI Review Insights, New Features and More

Build, Build, Build

Introducing AI Segments for Marketing

A more effective way to run Meta ads for hospitality

4 Ways CRM Data Can Be Used in Day-to-Day Service by Your Staff

5 Tips for Setting Up WiFi for Your Restaurant or Pub [Updated for 2022]

Direct Vs. OTA Bookings – Getting the Right Balance for Independent Hotels

Stampede Spotlights Guest Engagement Technology at Hospitality Tech Expo (ExCel London, 30 Sept – 1 Oct 2025)


<div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex">
<div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow">
<div class="wp-block-media-text alignwide is-stacked-on-mobile"><figure class="wp-block-media-text__media"><img loading="lazy" decoding="async" width="340" height="340" src="https://website-backend.stampede.ai/wp-content/uploads/2021/03/Lane7-icon2-340x340-1.png" alt="case study icon growth graph" class="wp-image-19670 size-full" srcset="https://website-backend.stampede.ai/wp-content/uploads/2021/03/Lane7-icon2-340x340-1.png 340w, https://website-backend.stampede.ai/wp-content/uploads/2021/03/Lane7-icon2-340x340-1-300x300.png 300w, https://website-backend.stampede.ai/wp-content/uploads/2021/03/Lane7-icon2-340x340-1-150x150.png 150w, https://website-backend.stampede.ai/wp-content/uploads/2021/03/Lane7-icon2-340x340-1-96x96.png 96w, https://website-backend.stampede.ai/wp-content/uploads/2021/03/Lane7-icon2-340x340-1-16x16.png 16w, https://website-backend.stampede.ai/wp-content/uploads/2021/03/Lane7-icon2-340x340-1-100x100.png 100w, https://website-backend.stampede.ai/wp-content/uploads/2021/03/Lane7-icon2-340x340-1-60x60.png 60w, https://website-backend.stampede.ai/wp-content/uploads/2021/03/Lane7-icon2-340x340-1-90x90.png 90w" sizes="auto, (max-width: 340px) 100vw, 340px" /></figure><div class="wp-block-media-text__content">
<h3 class="wp-block-heading">Over 350,000 New Customer Records</h3>



<p>Growing their database rapidly with additional data capture.<br></p>
</div></div>
</div>



<div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow">
<div class="wp-block-media-text alignwide is-stacked-on-mobile"><figure class="wp-block-media-text__media"><img loading="lazy" decoding="async" width="340" height="340" src="https://website-backend.stampede.ai/wp-content/uploads/2021/08/Case-Study-Icons.png" alt="case study GDPR Compliant" class="wp-image-20341 size-full" srcset="https://website-backend.stampede.ai/wp-content/uploads/2021/08/Case-Study-Icons.png 340w, https://website-backend.stampede.ai/wp-content/uploads/2021/08/Case-Study-Icons-300x300.png 300w, https://website-backend.stampede.ai/wp-content/uploads/2021/08/Case-Study-Icons-150x150.png 150w, https://website-backend.stampede.ai/wp-content/uploads/2021/08/Case-Study-Icons-96x96.png 96w, https://website-backend.stampede.ai/wp-content/uploads/2021/08/Case-Study-Icons-16x16.png 16w, https://website-backend.stampede.ai/wp-content/uploads/2021/08/Case-Study-Icons-100x100.png 100w" sizes="auto, (max-width: 340px) 100vw, 340px" /></figure><div class="wp-block-media-text__content">
<h3 class="wp-block-heading">94% Opt-In Rate to Marketing</h3>



<p>A compliant and engaged customer database to support marketing efforts.</p>
</div></div>
</div>
</div>



<div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex">
<div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow">
<div class="wp-block-media-text alignwide is-stacked-on-mobile"><figure class="wp-block-media-text__media"><img loading="lazy" decoding="async" width="340" height="340" src="https://website-backend.stampede.ai/wp-content/uploads/2022/05/Case-Study-Icons.png" alt="case study save time icon" class="wp-image-21567 size-full" srcset="https://website-backend.stampede.ai/wp-content/uploads/2022/05/Case-Study-Icons.png 340w, https://website-backend.stampede.ai/wp-content/uploads/2022/05/Case-Study-Icons-300x300.png 300w, https://website-backend.stampede.ai/wp-content/uploads/2022/05/Case-Study-Icons-150x150.png 150w, https://website-backend.stampede.ai/wp-content/uploads/2022/05/Case-Study-Icons-96x96.png 96w, https://website-backend.stampede.ai/wp-content/uploads/2022/05/Case-Study-Icons-16x16.png 16w, https://website-backend.stampede.ai/wp-content/uploads/2022/05/Case-Study-Icons-100x100.png 100w" sizes="auto, (max-width: 340px) 100vw, 340px" /></figure><div class="wp-block-media-text__content">
<h3 class="wp-block-heading">4.5 Hours Per Week Saved</h3>



<p>Mailchimp integration saves the marketing team hours of data transfer and cleaning every week.</p>
</div></div>
</div>



<div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow">
<div class="wp-block-media-text alignwide is-stacked-on-mobile"><figure class="wp-block-media-text__media"><img loading="lazy" decoding="async" width="340" height="340" src="https://website-backend.stampede.ai/wp-content/uploads/2022/06/Case-Study-Icons.png" alt="case study Reviews icon" class="wp-image-21805 size-full" srcset="https://website-backend.stampede.ai/wp-content/uploads/2022/06/Case-Study-Icons.png 340w, https://website-backend.stampede.ai/wp-content/uploads/2022/06/Case-Study-Icons-300x300.png 300w, https://website-backend.stampede.ai/wp-content/uploads/2022/06/Case-Study-Icons-150x150.png 150w, https://website-backend.stampede.ai/wp-content/uploads/2022/06/Case-Study-Icons-96x96.png 96w, https://website-backend.stampede.ai/wp-content/uploads/2022/06/Case-Study-Icons-16x16.png 16w, https://website-backend.stampede.ai/wp-content/uploads/2022/06/Case-Study-Icons-100x100.png 100w" sizes="auto, (max-width: 340px) 100vw, 340px" /></figure><div class="wp-block-media-text__content">
<h3 class="wp-block-heading">12,000+ Individual Reviews Collected Automatically</h3>



<p>Having all reviews in one place.</p>
</div></div>
</div>
</div>



<div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex">
<div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"></div>



<div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"></div>



<div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"></div>
</div>



<div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex">
<div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow" style="flex-basis:66.66%">
<h1 class="wp-block-heading">Overview</h1>



<p>Signature Pub Group uses Stampede to gain valuable customer insights which help to grow customer loyalty and target marketing campaigns across their group of bars, restaurants and hotels located throughout Scotland.&nbsp;&nbsp;</p>



<p>Founded in 2003 with its first venue in Edinburgh’s Grassmarket called the <em>Black Bull</em>, Signature Pub Group now has a portfolio of 24 bars, restaurants and hotels throughout Scotland, and employs over 700 members of staff. In 2018, it also launched its own small-batch brewery, Cold Town.</p>
</div>



<div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow" style="flex-basis:33.33%">
<figure class="wp-block-image size-full"><a href="https://website-backend.stampede.ai/wp-content/uploads/2022/10/Signature-small-I.png"><img loading="lazy" decoding="async" width="485" height="586" src="https://website-backend.stampede.ai/wp-content/uploads/2022/10/Signature-small-I.png" alt="" class="wp-image-22641" srcset="https://website-backend.stampede.ai/wp-content/uploads/2022/10/Signature-small-I.png 485w, https://website-backend.stampede.ai/wp-content/uploads/2022/10/Signature-small-I-248x300.png 248w, https://website-backend.stampede.ai/wp-content/uploads/2022/10/Signature-small-I-150x181.png 150w" sizes="auto, (max-width: 485px) 100vw, 485px" /></a></figure>
</div>
</div>



<div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex">
<div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow" style="flex-basis:33.33%">
<figure class="wp-block-image size-full"><a href="https://website-backend.stampede.ai/wp-content/uploads/2022/10/Signature-small-II.png"><img loading="lazy" decoding="async" width="583" height="488" src="https://website-backend.stampede.ai/wp-content/uploads/2022/10/Signature-small-II.png" alt="" class="wp-image-22640" srcset="https://website-backend.stampede.ai/wp-content/uploads/2022/10/Signature-small-II.png 583w, https://website-backend.stampede.ai/wp-content/uploads/2022/10/Signature-small-II-300x251.png 300w, https://website-backend.stampede.ai/wp-content/uploads/2022/10/Signature-small-II-150x126.png 150w" sizes="auto, (max-width: 583px) 100vw, 583px" /></a></figure>
</div>



<div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow" style="flex-basis:66.66%">
<h2 class="wp-block-heading">The Challenge</h2>



<p>Easily gaining valuable customer insights which inform effective, targeted marketing campaigns and drive customer loyalty is a challenge for any business. As an offline, rather than online, business, Signature Pub Group was struggling to capture and act on customer data from the people who visited their venues.&nbsp;</p>



<p>Like many other businesses, Signature Pub Group offered its customers free wifi when they visited their venues. However, they were not getting very much, if any, useful customer data back from this service and were missing out on a great deal of marketing potential and customer engagement.</p>
</div>
</div>



<figure class="wp-block-pullquote"><blockquote><p><strong><em>“We have saved lots of time using Stampede as offers are automated, so once they are set up, they are set up.</em></strong>&#8220;</p></blockquote></figure>



<div class="wp-block-group is-layout-flow wp-block-group-is-layout-flow">
<div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex">
<div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow" style="flex-basis:33.33%">
<blockquote class="wp-block-quote is-layout-flow wp-block-quote-is-layout-flow">
<p>“What Stampede offer is good value for money. In terms of data capture and ease of use for customers, it’s pretty great … It’s definitely of value, it’s definitely making us money.”</p>
<cite><strong><strong>Steven Watson</strong>&nbsp;–</strong> Digital Marketing Manager, Signature Pub Group<strong><br></strong></cite></blockquote>
</div>



<div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow" style="flex-basis:66.66%">
<h2 class="wp-block-heading" id="h-the-solution">The Solution</h2>



<p>Signature Pub Group was initially attracted to B2B hospitality technology company Stampede after they were searching for an easy way for their customers to connect to WiFi without passwords. However, what started as a way to simplify the process of getting onto the internet for customers, grew into a powerful data capture tool, which Signature Pub Group now uses to market their venues to their customers.</p>



<p>“The world is now completely digital so now, when people log in to our wifi, we don’t lose them completely. When someone first comes to a venue, we send them a discount code and then another automated email is sent later on, asking if they want to join the loyalty club,” explains Steven Watson, Digital Marketing Manager at Signature Pub Group.</p>



<p>Using Stampede’s software, Steven can see everything from how many times a customer has been to a venue, to what device they used to access the wifi, as well as how much time they were on the internet, when exactly they connected and how much data they used.</p>
</div>
</div>
</div>



<p>Steven is then able to set up an automated marketing email or SMS specifically for a certain group of people.</p>



<p>“Twenty-four hours after the customer leaves, it sends them a code to come back again &#8211; a 10 or 20% off code, depending on the venue. If someone hasn’t visited in a while, it sends another discount code saying ‘we miss you’” Steven explains.</p>



<p>He can even market specifically to people who use a certain device to access the wifi. Students, for example, may be more likely to use their laptop, so Steven can use this information to target marketing specifically at them.</p>



<p>“Before Covid, we were looking at which customers go to other venues and the percentage of customers which go to which venue, so we could market as such.”</p>



<p>“We have saved lots of time using Stampede as offers are automated, so once they are set up, they are set up. We used to have a lot of loyalty clubs. On Stampede, if customers have been in a certain number of times, it sends them a notification asking them to join [our loyalty club] &#8211; we got a lot of members from that.”</p>



<p>In 2023, Steven and Signature centralised their email marketing into Stampede. Switching from Mailchimp not only saved the marketing team hours of spreadsheet labour but also saved the organisation a 4-figure sum every month.&nbsp;</p>



<p>Another key piece of centralising was the OpenTable integration. This grows and enhances their mailing lists in Stampede with invaluable data for email marketing.</p>



<p>Another of Stampede’s functions Steven regularly uses is called ‘Upsell’, which enables him to offer customers ‘pop-up’ adverts detailing the venue’s main offers, as soon as they log in to the wifi.</p>



<p>“There is a lot of potential points for customers to see offers and a lot of added value for us and the customer,” Steven explains.</p>



<p>What’s more, a few hours after a customer leaves a venue, Stampede sends an automated email asking them for a review. If the review is only 1, 2 or 3 stars, Steven and his team have time to act before the customer posts their review online. If the review is 4 or 5 stars, the customer is asked if they want to post their review on Facebook, Google or TripAdvisor.&nbsp;</p>



<p>“On the restaurant side of things, you can see reviews flooding in. That is really powerful!”</p>



<p>In addition, Stampede enables Steven to ‘sentiment check’ customer reviews. For example, he can see how many times the word ‘food’ is used in both positive and negative reviews and take action to rectify any issues in any given venue, if necessary.</p>



<div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex">
<div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow" style="flex-basis:66.66%">
<h2 class="wp-block-heading">Support During 2020</h2>



<p>When the Covid-19 pandemic hit and the hospitality industry was required to use Track and Trace for all customers coming into a venue, Stampede quickly built an add-on to their software that could integrate the Track and Trace requirements to the current data capture.&nbsp;</p>



<p>“I have been to a pub where they make you sign in by paper. Here, our customers can scan a QR code or sign in to wifi, so we can avoid queues. The system made it super easy. And it just worked, no hassle.”</p>



<p>“There are various other companies who offer a similar service [to Stampede’s]&nbsp; &#8211; easy to log in to WiFi and get an advert. But I wanted people’s data and to get the reviews, rather than just to send them an advert.”</p>



<p>“What Stampede offer is good value for money. In terms of data capture and ease of use for customers, it’s pretty great. Their tech support has always been really good, too &#8211; they are always quick to get things fixed. It’s definitely of value, it’s definitely making us money.”</p>
</div>



<div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow" style="flex-basis:33.33%">
<figure class="wp-block-image size-full"><a href="https://website-backend.stampede.ai/wp-content/uploads/2022/10/Signature-small-III.png"><img loading="lazy" decoding="async" width="461" height="538" src="https://website-backend.stampede.ai/wp-content/uploads/2022/10/Signature-small-III.png" alt="" class="wp-image-22642" srcset="https://website-backend.stampede.ai/wp-content/uploads/2022/10/Signature-small-III.png 461w, https://website-backend.stampede.ai/wp-content/uploads/2022/10/Signature-small-III-257x300.png 257w, https://website-backend.stampede.ai/wp-content/uploads/2022/10/Signature-small-III-150x175.png 150w" sizes="auto, (max-width: 461px) 100vw, 461px" /></a></figure>
</div>
</div>



<div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex"></div>


Signature Pub Group


<p>Customers are loyal for many reasons. And maybe some are not as loyal as you think they are.</p>



<p>Whatever drives your customers back to your venue, it’s important to find out the intention behind it and to <strong>create different loyalty segments</strong>.</p>



<p>This allows you to market to them on a much more personal level and turn all levels of loyal customers into true <strong>brand lovers</strong>.</p>



<h2 class="wp-block-heading"><strong>The Customer Loyalty Matrix</strong></h2>



<p>In general, there are <strong>4 main customer loyalty categories</strong> as shown in the matrix below. They differ based on their level of <strong>brand attachment</strong> and <strong>price consciousness</strong>.&nbsp;</p>



<p>Let’s take a closer look at each quadrant.</p>



<hr class="wp-block-separator has-alpha-channel-opacity"/>



<figure class="wp-block-image size-large"><img loading="lazy" decoding="async" width="1024" height="715" src="https://website-backend.stampede.ai/wp-content/uploads/2023/05/Group-9766-1024x715.png" alt="4 types of customer loyalty" class="wp-image-23154" srcset="https://website-backend.stampede.ai/wp-content/uploads/2023/05/Group-9766-1024x715.png 1024w, https://website-backend.stampede.ai/wp-content/uploads/2023/05/Group-9766-300x209.png 300w, https://website-backend.stampede.ai/wp-content/uploads/2023/05/Group-9766-768x536.png 768w, https://website-backend.stampede.ai/wp-content/uploads/2023/05/Group-9766-1536x1072.png 1536w, https://website-backend.stampede.ai/wp-content/uploads/2023/05/Group-9766-1200x837.png 1200w, https://website-backend.stampede.ai/wp-content/uploads/2023/05/Group-9766-150x105.png 150w, https://website-backend.stampede.ai/wp-content/uploads/2023/05/Group-9766.png 1963w" sizes="auto, (max-width: 1024px) 100vw, 1024px" /><figcaption class="wp-element-caption">4 Types of Customer Loyalty</figcaption></figure>



<hr class="wp-block-separator has-alpha-channel-opacity"/>



<h4 class="wp-block-heading" id="h-1-habitual-loyals"><strong>1. Habitual loyals</strong></h4>



<p>This type of customer loyalty falls under the <strong>&#8216;simplest option&#8217; </strong>category.</p>



<p>They are <strong>driven by habit</strong> which means they don’t have a&nbsp; specific preference for a certain venue. Often there is no intention to look for an alternative as they are satisfied enough with what they get for now.</p>



<p>A common example is the coffee shop on the way to work. Customers are used to going there but they are no emotional connections to the venue as such.</p>



<p>However, as their loyalty is based on convenience they’re also at <strong>risk of switching </strong>should they come across a better option. Such as a new fancy coffee place opening up.</p>



<h4 class="wp-block-heading"><strong>2. Transactional or offer-based loyals</strong></h4>



<p>What’s the <strong>‘cheapest option’</strong> with the best offer? That is what transactional loyal customers are looking for when choosing a venue.&nbsp;</p>



<p>They want to <strong>save money</strong>, more so now than ever.</p>



<p>Businesses can keep them hooked with regular offers and discounts, though their loyalty is, as is the case with habitual loyals, not related to a specific venue.</p>



<h4 class="wp-block-heading"><strong>3. Loyalty-program loyals</strong></h4>



<p>The third type of loyalty can be categorised as the <strong>‘satisfying option’</strong>.</p>



<p>Customers are <strong>engaged and actively interacting</strong> with your business based on your loyalty program and previous good experiences.</p>



<p>Despite the fact that their main goal is to climb up the ranks and get rewarded (price sensitive), they are certainly attached to your brand.&nbsp;</p>



<p>They are willing to <strong>spend more</strong> and chances are high that they tell their family and friends to join your loyalty program.</p>



<h4 class="wp-block-heading"><strong>4. Emotional loyals</strong></h4>



<p>No doubt, these are your <strong>most valuable</strong> loyal customers. For them, your venue is the <strong>only option</strong>.</p>



<p>They are deeply connected to your brand due to ongoing value creation from your side. They identify with you. Call them your <strong><a href="https://stampede.ai/blog/how-to-use-data-to-unveil-your-true-brand-fanatics"><mark style="background-color:rgba(0, 0, 0, 0);color:#ff3a9b" class="has-inline-color">brand fanatics</mark></a></strong>.</p>



<p>With <strong>high attachment</strong> and affinity comes advocacy. Hence they also love to spread the word about your place and attract new customers for you, for free.</p>



<p>This is the category you want all your customers to be in.</p>



<h2 class="wp-block-heading"><strong>How to move customers around in the matrix</strong></h2>



<p>Based on the matrix, habitual and transactional loyalty can be categorised as <strong>passive loyalty</strong>. On the contrary, loyalty-program-based and emotional loyalty as <strong>active</strong>.&nbsp;</p>



<p>The question is how to get customers from a passive to an active level.&nbsp;</p>



<p>Here are some ideas to get you started:</p>



<h4 class="wp-block-heading"><strong>1. Personalisation&nbsp;</strong></h4>



<p>Customers come with their individual needs and expectations and especially habitual customers tend to also have certain <strong>behavioural patterns</strong>.</p>



<p>This is when customer data insights come in handy. <a href="https://stampede.ai/blog/how-to-bring-customers-back-using-customer-data-and-personalisation-part-ii"><strong><mark style="background-color:rgba(0, 0, 0, 0);color:#ff3a9b" class="has-inline-color">Use your CRM</mark></strong></a> to build unique <strong>360° customer profiles</strong>.</p>



<p>So, for example, instead of sending out a generic’ birthday offer’, dig into your order &amp; pay app data.&nbsp;</p>



<p>Let’s assume a customer always orders an espresso martini. Try this email instead: <em>“Celebrate your birthday with us. The espresso martini is on the house today.”</em></p>



<p>Adding an extra personal touch can go a long way and convince your passive loyals to <strong>switch from a money-driven to a value-driven mindset</strong>.</p>



<h4 class="wp-block-heading"><strong>2. Online &amp; offline experience</strong></h4>



<p>The hospitality industry is special in the way that there are offline and online touchpoints along the customer journey.&nbsp;</p>



<p>To raise <strong>brand awareness</strong> and value perception you need to provide a <strong>unified experience across</strong> all. I.e. make your brand recognisable.</p>



<p>This way, passive customers will become more aware of whom they are actually engaging with. Even more so if the overall experience was frictionless.</p>



<h4 class="wp-block-heading"><strong>3. Gamification</strong></h4>



<p>Gamification can add another <strong>fun layer to your loyalty program</strong>.&nbsp;</p>



<p>It keeps customers engaged and encourages them to interact with your brand more frequently. Which in turn drives their emotional brand attachment.&nbsp;</p>



<p>Besides, if they have fun they will share it with others, win-win.</p>



<p>Tip: Find some clever gamification ideas <a href="https://stampede.ai/blog/5-gamification-ideas-to-take-your-loyalty-scheme-to-the-next-level"><strong><mark style="background-color:rgba(0, 0, 0, 0);color:#ff3a9b" class="has-inline-color">in this article.</mark></strong></a></p>



<h4 class="wp-block-heading"><strong>4. Referral scheme</strong></h4>



<p>A referral scheme is especially useful to move already active loyals to the highest level.</p>



<p>Customers get rewarded for their ongoing loyalty. You can show that you really value them. </p>



<p>After all, you’ve chosen them to advocate for you, so they feel proud. Which in turn <strong>enhances emotional attachment</strong>.</p>



<p>Tip: Here’s how you can set up a <a href="https://stampede.ai/blog/increase-your-footfall-with-a-simple-customer-referral-loop-part-5-of-5"><strong><mark style="background-color:rgba(0, 0, 0, 0);color:#ff3a9b" class="has-inline-color">simple referral scheme</mark></strong></a>.</p>



<hr class="wp-block-separator has-alpha-channel-opacity"/>



<p>Need help segmenting the different types of customer loyalty from your data? <strong><a href="https://stampede.ai/get-started"><mark style="background-color:rgba(0, 0, 0, 0);color:#ff3a9b" class="has-inline-color">Reach out</mark></a></strong> to learn more about <strong><a href="https://stampede.ai/how-it-works/marketing"><mark style="background-color:rgba(0, 0, 0, 0);color:#ff3a9b" class="has-inline-color">Stampede Marketing</mark></a></strong> and how you can use it for personalised campaigns.</p>


4 Types Of Customer Loyalty: How Loyal Are Yours?

<p>[vc_row bg_type=&#8221;image&#8221; bg_image=&#8221;15605&#8243; bg_image_size=&#8221;responsive&#8221; bg_position=&#8221;center-top&#8221; padding_top_multiplier=&#8221;2x&#8221; padding_bottom_multiplier=&#8221;2x&#8221; equal_column_height=&#8221;middle-content&#8221;][vc_column vertical_content_position=&#8221;middle&#8221; width=&#8221;1/2&#8243; el_class=&#8221;on-top&#8221; css=&#8221;.vc_custom_1583792399340{padding-top: 20px !important;padding-right: 50px !important;}&#8221;][vc_custom_heading text=&#8221;Our mission is to empower physical businesses with world class digital tools&#8221; font_container=&#8221;tag:div|font_size:40px|text_align:left|color:%231f2888|line_height:52px&#8221; use_theme_fonts=&#8221;yes&#8221;][fildisi_empty_space height_multiplier=&#8221;custom&#8221; height=&#8221;18px&#8221;][vc_column_text el_class=&#8221;main-page-text&#8221;]Since 2015, Stampede has provided businesses with intuitive tools enabling them to grow their business, whilst delivering an exceptional experience for their customers at the same time.[/vc_column_text][/vc_column][vc_column width=&#8221;1/6&#8243; el_wrapper_class=&#8221;sliders&#8221; css=&#8221;.vc_custom_1532536140578{padding-top: 20px !important;}&#8221; el_class=&#8221;m-hide&#8221;][/vc_column][vc_column width=&#8221;1/3&#8243;][vc_custom_heading text=&#8221;We want to change the way offline businesses engage with customers online&#8221; font_container=&#8221;tag:h2|font_size:30px|text_align:right|color:%231d1e2c|line_height:42px&#8221; use_theme_fonts=&#8221;yes&#8221;][/vc_column][/vc_row][vc_row padding_top_multiplier=&#8221;3x&#8221; padding_bottom_multiplier=&#8221;3x&#8221; columns_gap=&#8221;60&#8243; section_id=&#8221;contact&#8221;][vc_column width=&#8221;1/2&#8243;][fildisi_gmap map_zoom=&#8221;5&#8243; map_height=&#8221;530&#8243; map_mode=&#8221;multiple&#8221; map_marker=&#8221;15975&#8243; map_points=&#8221;%5B%7B%22title%22%3A%22Stampede%20Scotland%22%2C%22marker%22%3A%2215975%22%2C%22lat%22%3A%2255.9770448%22%2C%22lng%22%3A%22-3.1731086%22%2C%22infotext_open%22%3A%22no%22%7D%2C%7B%22title%22%3A%22Stampede%20Wales%22%2C%22marker%22%3A%2215975%22%2C%22lat%22%3A%2251.479754%22%2C%22lng%22%3A%22-3.1556141%22%2C%22infotext_open%22%3A%22no%22%7D%5D&#8221;][/vc_column][vc_column width=&#8221;1/2&#8243;][vc_custom_heading text=&#8221;Contact us&#8221; font_container=&#8221;tag:h2|font_size:56px|text_align:left|color:%231f2888|line_height:60px&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text el_class=&#8221;main-page-text&#8221;]Drop by our Scotland office at:<br />
<strong>Admiral House,<br />
</strong><strong>29-30 Maritime Street,<br />
EH6 6SE, Edinburgh</strong></p>
<p>Call us on:<br />
<a href="tel:01315107008"><strong>(+44) 0131 510 7008</strong></a></p>
<p>Or send us a message, we will reply asap.[/vc_column_text][vc_raw_html]JTVCY29udGFjdC1mb3JtLTclMjBpZCUzRCUyMjIyNDglMjIlMjB0aXRsZSUzRCUyMkNvbnRhY3QlMjIlNUQ=[/vc_raw_html][/vc_column][/vc_row]</p>


Company

<p>[vc_row bg_type=&#8221;color&#8221; padding_top_multiplier=&#8221;&#8221; padding_bottom_multiplier=&#8221;&#8221; bg_color=&#8221;#ffffff&#8221;][vc_column width=&#8221;1/6&#8243;][/vc_column][vc_column width=&#8221;2/3&#8243;][fildisi_modal modal_id=&#8221;leave-feedback&#8221;][vc_row_inner][vc_column_inner width=&#8221;1/6&#8243;][/vc_column_inner][vc_column_inner width=&#8221;2/3&#8243;][vc_custom_heading text=&#8221;Feedback&#8221; use_theme_fonts=&#8221;yes&#8221;][contact-form-7 id=&#8221;2323&#8243; title=&#8221;Feedback&#8221;][/vc_column_inner][vc_column_inner width=&#8221;1/6&#8243;][/vc_column_inner][/vc_row_inner][/fildisi_modal][/vc_column][vc_column width=&#8221;1/6&#8243;][/vc_column][/vc_row][vc_row bg_type=&#8221;image&#8221; bg_image=&#8221;15599&#8243; bg_image_size=&#8221;responsive&#8221; padding_top_multiplier=&#8221;5x&#8221; padding_bottom_multiplier=&#8221;5x&#8221; columns_gap=&#8221;60&#8243; font_color=&#8221;#ffffff&#8221; el_class=&#8221;try-it&#8221;][vc_column text_align=&#8221;center&#8221; css=&#8221;.vc_custom_1583788662441{padding-top: 50px !important;padding-bottom: 40px !important;background-color: #1f2888 !important;border-radius: 20px !important;}&#8221;][vc_custom_heading text=&#8221;Check out our news&#8221; font_container=&#8221;tag:h2|font_size:45px|text_align:center|color:%23ffffff|line_height:65px&#8221; use_theme_fonts=&#8221;yes&#8221;][fildisi_empty_space][fildisi_button align=&#8221;center&#8221; button_text=&#8221;Go to Blog&#8221; button_hover_color=&#8221;primary-2&#8243; button_shape=&#8221;extra-round&#8221; button_link=&#8221;url:https%3A%2F%2Fstampede.ai%2Fblog%2F|||&#8221;][/vc_column][/vc_row]</p>


Now Online

Get Reviews

Demo


<p>A <strong>Customer Relationship Management system (CRM)</strong> is an invaluable and powerful technology tool for hospitality owners and operators to maximise the customer experience and reach their business goals.&nbsp;</p>



<p>But what exactly do we mean when we talk about CRM systems for hospitality?&nbsp;</p>



<p>In this post, you will learn all there is to know about this topic. Starting off with a <strong>definition, to features and benefits</strong> as well as tips on <strong>how to choose</strong> the right one.</p>



<p>In case you have unanswered questions left, we’ll also address common FAQs at the end of this guide.</p>



<h2 class="wp-block-heading" id="h-what-is-a-crm-system"><strong>What is a CRM system?</strong></h2>



<p>A <a href="https://stampede.ai/"><strong><mark style="background-color:rgba(0, 0, 0, 0);color:#ff3a9b" class="has-inline-color">CRM system</mark></strong></a> is a tool used to manage interactions with existing customers and potential customers. It allows businesses to better <strong>track and organise customer data</strong>, such as contact details, purchase history, and other interactions.</p>



<p>Hospitality businesses of all sizes can benefit from a CRM solution, from small restaurants to large hotel groups. In the hospitality industry, it can be particularly valuable as a streamlined way to collect and analyse customer data coming from different sources. This could be your Guest WiFi, your loyalty scheme or your table booking system.</p>



<p>By understanding what guests are looking for, hospitality businesses can create <strong>unique experiences</strong> that meet individual needs and preferences and keep customers coming back time and again.&nbsp;</p>



<p>With the right CRM platform, hospitality operators can also access valuable insights into <strong>customer preferences and behaviours</strong> over time. Those can be used to drive business decisions.</p>



<p>Ultimately, this clever tool helps hospitality businesses build long-term relationships with customers in order to increase repeat visits, boost word-of-mouth referrals, and maximise revenue.</p>



<h2 class="wp-block-heading"><strong>CRM key features</strong></h2>



<p>In today&#8217;s business landscape, understanding your customer is essential for long-term success. That&#8217;s why CRM software continues to grow in popularity, especially since it can provide a wide range of benefits to your business.&nbsp;</p>



<p>Here are some of the <a href="https://stampede.ai/blog/the-6-must-have-key-features-of-a-restaurant-crm"><strong><mark style="background-color:rgba(0, 0, 0, 0);color:#ff3a9b" class="has-inline-color">key features of a CRM</mark></strong></a>:</p>



<ul class="wp-block-list">
<li><strong>Customer profile management</strong> allows you to gather and store customer information to help create more targeted marketing campaigns.&nbsp;</li>



<li><strong>Interaction tracking</strong> helps you monitor customer activities and preferences, enabling you to tailor your messaging for greater impact.</li>



<li><strong>Automations</strong> simplify your sales and marketing processes and reduce manual workloads.</li>



<li><strong>Reporting and analytics</strong> provide you with insights into your business&#8217;s performance, allowing you to optimise your operations.&nbsp;</li>



<li><strong>Third-party integrations</strong> expand the capabilities of your CRM, allowing you to connect to other systems and tools.</li>
</ul>



<p>Hospitality businesses have unique needs when it comes to CRM, and the features that matter most will depend on the size and type of business.&nbsp;</p>



<p>For instance, a hotel might find value in features such as loyalty programs, reviews management and revenue optimisation tools.&nbsp;</p>



<p>Restaurants may benefit from features like table booking management, event planning, and automated marketing.&nbsp;</p>



<p>Additionally, hospitality operators will likely find value in having access to comprehensive customer profiles and powerful analytics and reporting tools.&nbsp;</p>



<h2 class="wp-block-heading"><strong>What are the benefits of a CRM for hospitality operators?</strong></h2>



<p>Without a CRM system in place, hospitality businesses may struggle to keep track of their customers and understand their preferences.&nbsp;</p>



<p>This can lead to errors such as sending promotional materials to the wrong customer. But also not having enough information about an individual&#8217;s interests to tailor the promotions and offers for them.</p>



<p>Furthermore, businesses are unable to accurately <strong>measure the effectiveness of their marketing campaigns</strong> and customer engagement strategies. As a result, businesses may not be able to capitalise on opportunities for growth or improve their customer service.</p>



<p>By investing in a CRM solution, <a href="https://stampede.ai/blog/how-restaurants-benefit-from-a-crm-system"><strong><mark style="background-color:rgba(0, 0, 0, 0);color:#ff3a9b" class="has-inline-color">hospitality operators can be more efficient in their operations</mark></strong></a><strong> </strong>and optimise their customer experience. Automations enable businesses to streamline processes, <strong>saving time and money</strong> while allowing them to focus on providing quality service.&nbsp;</p>



<p>Additionally, CRMs allow venues to track customer interactions and activities in real-time. This gives them the ability to respond quickly and anticipate customer needs.&nbsp;</p>



<p>By leveraging <strong>analytics and reporting capabilities</strong>, operators can gain valuable insights into their customers’ purchasing habits, preferences and interests. This data is essential for optimising marketing campaigns to ensure that resources are used in the most efficient manner.&nbsp;</p>



<p>In short, a CRM system allows hospitality businesses to make informed decisions about how best to reach their customers and grow their business.</p>



<h2 class="wp-block-heading"><strong>How to choose the right CRM?</strong></h2>



<p><a href="https://stampede.ai/blog/the-3-different-types-of-a-crm-system-explained"><strong><mark style="background-color:rgba(0, 0, 0, 0);color:#ff3a9b" class="has-inline-color">Choosing the right CRM</mark></strong></a> for your hospitality business can be a daunting task. With so many options and features to consider, it&#8217;s important to first identify your specific business needs.&nbsp;</p>



<p>Once you have a clear <strong>understanding of what you require</strong>, you can begin to look out for important features. Focus on features that are critical to the smooth running of your customer service operations. For example communication management, automated workflows, marketing automations and data analytics. These capabilities will help streamline your operations and improve customer relationships.&nbsp;</p>



<p>When choosing a CRM, it&#8217;s also important to look for a platform that is <strong>tailored to the hospitality industry</strong>. This will ensure that you have access to the specific functionalities and integrations that are relevant to your business.&nbsp;</p>



<p>Taking the time to research and select the ideal solution can make all the difference in the success and growth of your hospitality business.</p>



<p>Once you have selected the CRM that is right for your venue, it&#8217;s important to ensure that it is <strong>properly implemented</strong>. A successful implementation will help ensure that all of the features and functionalities are being used to their fullest potential.</p>



<p>This includes <strong>training staff</strong> on how to use the system to its maximum capacity, as well as integrating the CRM with other systems to ensure data accuracy and consistency.&nbsp;</p>



<p>Additionally, it&#8217;s important to create a plan for <strong>ongoing maintenance and upkeep</strong>. The focus should be on regularly updating customer data, monitoring system performance, and making any necessary changes to ensure that the platform is operating optimally.&nbsp;</p>



<p>With the right implementation and maintenance plan in place, your CRM platform can be a powerful asset in helping your hospitality business succeed.</p>



<h2 class="wp-block-heading"><strong>How can a CRM improve your marketing?</strong></h2>



<p>A CRM solution can <a href="https://stampede.ai/blog/why-is-a-crm-system-crucial-for-a-hospitality-marketer"><mark style="background-color:rgba(0, 0, 0, 0);color:#ff3a9b" class="has-inline-color"><strong>revolutionise your marketing strategy</strong></mark></a> and improve your bottom line. With <strong>personalised customer data</strong> at your fingertips, you can create targeted email and SMS campaigns that speak directly to your audience.</p>



<p>Gone are the days of generic, one-size-fits-all approaches to marketing. With a CRM, you can <strong>tailor your messaging to specific customer segments</strong> based on their preferences and behaviours.&nbsp;</p>



<p>By leveraging customer data and creating targeted campaigns, you can build a strong relationship with your guests, increase bookings and enhance their overall experience.</p>



<p>For example, you could use the data to identify customers that haven’t visited in a while. You then send out discounts or loyalty rewards to encourage them back into your venue.&nbsp;</p>



<p>Plus, automating your marketing processes can save you time and money while still nurturing customer relationships.</p>



<h2 class="wp-block-heading"><strong>3 Common FAQs about a CRM Solution</strong></h2>



<p>Let&#8217;s address 3 of the most frequently asked questions about this powerful tool.&nbsp;</p>



<ol class="wp-block-list">
<li><strong>What is a CRM system?</strong> Simply put, it is a software application that helps businesses better manage customer data, interactions, and relationships.</li>



<li><strong>How can it benefit my business?</strong> A CRM can provide key insights into your customers&#8217; behaviours, preferences, and needs. This information can be used to create more targeted marketing and sales strategies, increase customer satisfaction, and drive revenue growth.</li>



<li><strong>Is a CRM right for my business?</strong> If your business interacts with customers in any capacity, then it can be incredibly useful. It can help you organise important customer data, streamline communications, and improve customer service.</li>
</ol>



<p>Investing in a CRM can be a smart decision that pays off in the long run.</p>



<p>Got some more questions? You might find the answer in <a href="https://stampede.ai/blog/7-frequently-asked-restaurant-crm-system-questions-answered"><strong><mark style="background-color:rgba(0, 0, 0, 0);color:#ff3a9b" class="has-inline-color">this article</mark></strong></a>.</p>



<h2 class="wp-block-heading"><strong>Summary</strong></h2>



<p>In conclusion, CRM platforms are essential tools for elevating hospitality businesses to the next level.&nbsp;</p>



<p>They help <strong>streamline operations and provide a better customer experience</strong> by allowing businesses to efficiently collect customer data and insights from every interaction.&nbsp;</p>



<p>A well-built hospitality CRM system can significantly improve marketing campaigns, customer service, and process automations.&nbsp;</p>



<p>It is important to pick the right CRM software for your business, making sure to consider the features and pricing options that are right for you. By doing your homework and properly researching available solutions on the market, you can ensure you select one that best meets your needs.</p>


What Is A Hospitality CRM System? A Full Guide


<p><strong>Save time with your email marketing planning this March</strong>! We’ve got 4 weeks of email marketing campaign ideas prepared for you. </p>



<hr class="wp-block-separator"/>



<p><br>March will be a busy one for hospitality businesses! <strong>Springtime</strong> kicks off, <strong>Mother’s Day</strong> is coming up and <strong>Easter</strong> is only a month away. Time to push hard on your promotions and offers to keep your venue busy.</p>



<p>Below is a list of content ideas for each email to inspire your digital creations:</p>



<h5 class="has-text-align-center wp-block-heading" id="h-week-1-28th-6th"><strong>Week 1: 28th &#8211; 6th</strong></h5>



<div class="wp-block-media-text alignwide is-stacked-on-mobile"><figure class="wp-block-media-text__media"><img loading="lazy" decoding="async" width="500" height="500" src="https://stampede.ai/wp-content/uploads/2022/02/1.png" alt="" class="wp-image-21191 size-full" srcset="https://website-backend.stampede.ai/wp-content/uploads/2022/02/1.png 500w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/1-300x300.png 300w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/1-150x150.png 150w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/1-96x96.png 96w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/1-16x16.png 16w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/1-100x100.png 100w" sizes="auto, (max-width: 500px) 100vw, 500px" /></figure><div class="wp-block-media-text__content">
<h6 class="has-text-align-center wp-block-heading" id="email-1-mother-s-day-is-coming-up-27th"><strong>Email 1 &#8211; Mother’s Day Is Coming Up (27th)</strong></h6>



<ul class="wp-block-list"><li>In-venue experience &#8211; pre-booking offers, e.g. a free glass of champagne, flower bouquets</li><li>At-home experience &#8211; meal-box offer</li><li>Gift ideas &#8211; gift card sales push</li><li>Promote Special events &#8211; e.g. cooking class</li><li>And don’t forget to include Grandmums in your offers/promotions</li></ul>
</div></div>



<div class="wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile"><figure class="wp-block-media-text__media"><img loading="lazy" decoding="async" width="500" height="500" src="https://stampede.ai/wp-content/uploads/2022/02/2.png" alt="" class="wp-image-21190 size-full" srcset="https://website-backend.stampede.ai/wp-content/uploads/2022/02/2.png 500w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/2-300x300.png 300w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/2-150x150.png 150w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/2-96x96.png 96w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/2-16x16.png 16w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/2-100x100.png 100w" sizes="auto, (max-width: 500px) 100vw, 500px" /></figure><div class="wp-block-media-text__content">
<h6 class="has-text-align-center wp-block-heading" id="email-2-pancake-day-march-1st"><strong>Email 2 &#8211; <a href="https://www.standard.co.uk/reveller/foodanddrink/when-pancake-day-2022-why-we-eat-pancakes-on-shrove-tuesday-a4082781.html" target="_blank" rel="noreferrer noopener">Pancake Day</a> (March 1st)</strong></h6>



<ul class="wp-block-list"><li><strong><a rel="noreferrer noopener" href="https://www.youtube.com/watch?v=tjIVUPZIv9U" target="_blank">Short video</a> </strong>&#8211; how to make pancakes at home (reuse for your socials)</li><li>How to flip your pancakes like a pro (+ outtakes)</li><li><strong><a rel="noreferrer noopener" href="https://www.bbcgoodfood.com/recipes/collection/pancake-day-recipes" target="_blank">Recipe inspiration</a></strong> &#8211; our teams favourites</li><li>In-venue pancake deal &#8211; only this Tuesday</li></ul>
</div></div>



<div class="wp-block-media-text alignwide is-stacked-on-mobile"><figure class="wp-block-media-text__media"><img loading="lazy" decoding="async" width="500" height="500" src="https://stampede.ai/wp-content/uploads/2022/02/3-1.png" alt="" class="wp-image-21189 size-full" srcset="https://website-backend.stampede.ai/wp-content/uploads/2022/02/3-1.png 500w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/3-1-300x300.png 300w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/3-1-150x150.png 150w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/3-1-96x96.png 96w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/3-1-16x16.png 16w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/3-1-100x100.png 100w" sizes="auto, (max-width: 500px) 100vw, 500px" /></figure><div class="wp-block-media-text__content">
<h6 class="has-text-align-center wp-block-heading" id="email-3-spring-offers"><strong>Email 3 &#8211; Spring Offers</strong></h6>



<ul class="wp-block-list"><li>Spring starts on the 20th &#8211; what are you most looking forward to?</li><li>Feature new dishes/drinks</li><li><strong><a rel="noreferrer noopener" href="https://www.bbcgoodfood.com/howto/guide/whats-season-march" target="_blank">What’s in season</a></strong> &#8211; highlight seasonal food</li><li>Upcoming offers/promotions</li></ul>
</div></div>



<h5 class="has-text-align-center wp-block-heading" id="week-2-7th-13th"><strong>Week 2: 7th &#8211; 13th</strong></h5>



<div class="wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile"><figure class="wp-block-media-text__media"><img loading="lazy" decoding="async" width="500" height="500" src="https://stampede.ai/wp-content/uploads/2022/02/4.png" alt="" class="wp-image-21198 size-full" srcset="https://website-backend.stampede.ai/wp-content/uploads/2022/02/4.png 500w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/4-300x300.png 300w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/4-150x150.png 150w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/4-96x96.png 96w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/4-16x16.png 16w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/4-100x100.png 100w" sizes="auto, (max-width: 500px) 100vw, 500px" /></figure><div class="wp-block-media-text__content">
<h6 class="has-text-align-center wp-block-heading" id="email-1-mother-s-day"><strong>Email 1 &#8211; Mother’s Day</strong></h6>



<ul class="wp-block-list"><li>Promote your offer and push for advance bookings </li><li>Share <strong><a href="https://trulyexperiences.com/blog/mothers-day-gifts/" target="_blank" rel="noreferrer noopener">gift ideas</a></strong> &#8211; gift card reminder</li><li>Ideas for <a href="https://www.goodhousekeeping.com/holidays/mothers-day/g676/mothers-day-brunch-recipes/" target="_blank" rel="noreferrer noopener"><strong>brunch at home</strong></a> &#8211; promote meal-box offers<ul><li>Competition &#8211; share your mum’s best advice to win</li></ul></li></ul>
</div></div>



<div class="wp-block-media-text alignwide is-stacked-on-mobile"><figure class="wp-block-media-text__media"><img loading="lazy" decoding="async" width="500" height="500" src="https://stampede.ai/wp-content/uploads/2022/02/5.png" alt="" class="wp-image-21197 size-full" srcset="https://website-backend.stampede.ai/wp-content/uploads/2022/02/5.png 500w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/5-300x300.png 300w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/5-150x150.png 150w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/5-96x96.png 96w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/5-16x16.png 16w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/5-100x100.png 100w" sizes="auto, (max-width: 500px) 100vw, 500px" /></figure><div class="wp-block-media-text__content">
<h6 class="has-text-align-center wp-block-heading" id="email-2-british-pie-week-7th-13th"><strong>Email 2 &#8211; British Pie Week (7th &#8211; 13th)</strong></h6>



<ul class="wp-block-list"><li>Special pie offer</li><li>Vote: Nation’s favourites is chicken &amp; mushroom and apple &#8211; what’s your favourite one?</li><li>Your team’s favourites with <strong><a rel="noreferrer noopener" href="https://www.deliciousmagazine.co.uk/collections/pie-recipes/" target="_blank">recipes</a></strong></li><li>Chef hacks &#8211; how to avoid a soggy bottom</li></ul>
</div></div>



<h5 class="has-text-align-center wp-block-heading" id="week-3-14th-20th"><strong>Week 3: 14th &#8211; 20th</strong></h5>



<div class="wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile"><figure class="wp-block-media-text__media"><img loading="lazy" decoding="async" width="500" height="500" src="https://stampede.ai/wp-content/uploads/2022/02/6.png" alt="" class="wp-image-21196 size-full" srcset="https://website-backend.stampede.ai/wp-content/uploads/2022/02/6.png 500w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/6-300x300.png 300w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/6-150x150.png 150w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/6-96x96.png 96w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/6-16x16.png 16w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/6-100x100.png 100w" sizes="auto, (max-width: 500px) 100vw, 500px" /></figure><div class="wp-block-media-text__content">
<h6 class="has-text-align-center wp-block-heading" id="email-1-happy-st-patricks-day-17th"><strong>Email 1 &#8211; Happy St.Patricks Day (17th)</strong></h6>



<ul class="wp-block-list"><li>All things Irish &#8211; <strong><a rel="noreferrer noopener" href="https://www.countryliving.com/food-drinks/g2251/st-patricks-day-recipes/" target="_blank">food</a></strong>/<strong><a rel="noreferrer noopener" href="https://www.countryliving.com/food-drinks/g26326487/green-cocktails/" target="_blank">drink</a></strong> ideas</li><li>Promote your St.Patrick’s Day event</li><li>Competition &#8211; dress to impress &amp; tag your friend</li><li>Share <strong><a rel="noreferrer noopener" href="https://www.history.com/topics/st-patricks-day/st-patricks-day-symbols-and-traditions#:~:text=Each%20year%2C%20thousands%20of%20Irish,turn%20of%20the%2020th%20century." target="_blank">traditions</a></strong> &#8211; did you know …?</li></ul>
</div></div>



<div class="wp-block-media-text alignwide is-stacked-on-mobile"><figure class="wp-block-media-text__media"><img loading="lazy" decoding="async" width="500" height="500" src="https://stampede.ai/wp-content/uploads/2022/02/7.png" alt="" class="wp-image-21195 size-full" srcset="https://website-backend.stampede.ai/wp-content/uploads/2022/02/7.png 500w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/7-300x300.png 300w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/7-150x150.png 150w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/7-96x96.png 96w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/7-16x16.png 16w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/7-100x100.png 100w" sizes="auto, (max-width: 500px) 100vw, 500px" /></figure><div class="wp-block-media-text__content">
<h6 class="has-text-align-center wp-block-heading" id="email-2-behind-the-scenes-business-name"><strong>Email 2 &#8211; Behind The Scenes @ [Business Name]</strong></h6>



<ul class="wp-block-list"><li>World Storytelling Day (20th)</li><li>Introduce your team (newest/most senior member)</li><li>Showcase your venue &#8211; we’re ready for Springtime</li><li>Feature function rooms</li></ul>
</div></div>



<div class="wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile"><figure class="wp-block-media-text__media"><img loading="lazy" decoding="async" width="500" height="500" src="https://stampede.ai/wp-content/uploads/2022/02/Untitled-design-1.png" alt="" class="wp-image-21199 size-full" srcset="https://website-backend.stampede.ai/wp-content/uploads/2022/02/Untitled-design-1.png 500w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/Untitled-design-1-300x300.png 300w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/Untitled-design-1-150x150.png 150w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/Untitled-design-1-96x96.png 96w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/Untitled-design-1-16x16.png 16w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/Untitled-design-1-100x100.png 100w" sizes="auto, (max-width: 500px) 100vw, 500px" /></figure><div class="wp-block-media-text__content">
<h6 class="has-text-align-center wp-block-heading" id="email-3-easter-promotions"><strong>Email 3 &#8211; Easter Promotions</strong></h6>



<ul class="wp-block-list"><li>Only 4 weeks till Easter (March 17th)</li><li>Celebrate Easter at our venue &#8211; what to expect</li><li>Easter menu sneak peek</li><li>Easter social media competitions &#8211; virtual egg hunt</li><li>Pre-booking offer for family meals</li></ul>
</div></div>



<h5 class="has-text-align-center wp-block-heading" id="week-4-21st-27th"><strong>Week 4: &#8211; 21st &#8211; 27th</strong></h5>



<div class="wp-block-media-text alignwide is-stacked-on-mobile"><figure class="wp-block-media-text__media"><img loading="lazy" decoding="async" width="500" height="500" src="https://stampede.ai/wp-content/uploads/2022/02/10.png" alt="" class="wp-image-21193 size-full" srcset="https://website-backend.stampede.ai/wp-content/uploads/2022/02/10.png 500w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/10-300x300.png 300w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/10-150x150.png 150w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/10-96x96.png 96w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/10-16x16.png 16w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/10-100x100.png 100w" sizes="auto, (max-width: 500px) 100vw, 500px" /></figure><div class="wp-block-media-text__content">
<h6 class="has-text-align-center wp-block-heading" id="email-1-mother-s-day-final-push"><strong>Email 1 &#8211; Mother’s Day Final Push</strong></h6>



<ul class="wp-block-list"><li>Last chance to secure a booking</li><li>Meal-box orders closing soon</li><li>Gift card last-minute deal</li></ul>
</div></div>



<div class="wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile"><figure class="wp-block-media-text__media"><img loading="lazy" decoding="async" width="500" height="500" src="https://stampede.ai/wp-content/uploads/2022/02/11.png" alt="" class="wp-image-21192 size-full" srcset="https://website-backend.stampede.ai/wp-content/uploads/2022/02/11.png 500w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/11-300x300.png 300w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/11-150x150.png 150w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/11-96x96.png 96w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/11-16x16.png 16w, https://website-backend.stampede.ai/wp-content/uploads/2022/02/11-100x100.png 100w" sizes="auto, (max-width: 500px) 100vw, 500px" /></figure><div class="wp-block-media-text__content">
<h6 class="has-text-align-center wp-block-heading" id="email-2-coming-up"><strong>Email 2 &#8211; Coming Up</strong></h6>



<ul class="wp-block-list"><li>April preview, new menu, etc.</li><li>Upcoming events in April</li><li><strong><a rel="noreferrer noopener" href="https://www.earthhour.org/" target="_blank">Earth Hour 2022</a></strong> (26th) &#8211; dinner in the dark at-home ideas</li><li>Easter offers &amp; pre-booking deals</li></ul>
</div></div>



<p></p>



<p>Also, make sure to check out our <strong><a href="https://stampede.ai/blog/5-minute-guide-creating-great-subject-lines/" target="_blank" rel="noreferrer noopener">5 minute guide</a></strong> on creating high-performing subject lines for your email marketing campaigns.</p>



<p>Need help setting up your next email? <strong><a href="https://calendly.com/stampedeae/stampede-demo-request" target="_blank" rel="noreferrer noopener">Get in touch</a> </strong>with one of our team who are happy to run you through it.</p>


10 Email Marketing Campaign Ideas To Save Multiple Hours This March

Now Online – Highlands and Islands Airports

<p>[vc_row][vc_column][fildisi_slogan title=&#8221;Seamless installation&#8221; heading_tag=&#8221;h3&#8243; heading=&#8221;h3&#8243; subtitle=&#8221;Hardware Integrations&#8221; button_text=&#8221;&#8221; button2_text=&#8221;&#8221; el_class=&#8221;bx-caption&#8221;]We integrate with hardware from these renowned suppliers &#8211; if you are currently using other hardware, or need some to get started, we can arrange everything for you.[/fildisi_slogan][/vc_column][/vc_row][vc_row el_wrapper_class=&#8221;vendor-holder&#8221;][vc_column width=&#8221;1/6&#8243;][fildisi_single_image image_type=&#8221;image-link&#8221; image=&#8221;12370&#8243; link=&#8221;url:https%3A%2F%2Fstampede.ai%2Fsupported-hardware%2Faerohive%2F|title:Aerohive||&#8221;][fildisi_button align=&#8221;center&#8221; button_text=&#8221;Learn More&#8221; button_shape=&#8221;extra-round&#8221; button_link=&#8221;url:https%3A%2F%2Fstampede.ai%2Fsupported-hardware%2Faerohive%2F|title:Aerohive||&#8221;][/vc_column][vc_column width=&#8221;1/6&#8243;][fildisi_single_image image_type=&#8221;image-link&#8221; image=&#8221;12374&#8243; link=&#8221;url:https%3A%2F%2Fstampede.ai%2Fsupported-hardware%2Funifi%2F|title:UniFi||&#8221;][fildisi_button align=&#8221;center&#8221; button_text=&#8221;Learn More&#8221; button_shape=&#8221;extra-round&#8221; button_link=&#8221;url:https%3A%2F%2Fstampede.ai%2Fsupported-hardware%2Funifi%2F|title:Ubiquiti%20UniFi%20Captive%20Portals||&#8221;][/vc_column][vc_column width=&#8221;1/6&#8243;][fildisi_single_image image_type=&#8221;image-link&#8221; image=&#8221;12371&#8243; link=&#8221;url:https%3A%2F%2Fstampede.ai%2Fsupported-hardware%2Fcisco-meraki%2F|title:Cisco%20Meraki||&#8221;][fildisi_button align=&#8221;center&#8221; button_text=&#8221;Learn More&#8221; button_shape=&#8221;extra-round&#8221; button_link=&#8221;url:https%3A%2F%2Fstampede.ai%2Fsupported-hardware%2Fcisco-meraki%2F|title:Cisco%20Meraki||&#8221;][/vc_column][vc_column width=&#8221;1/6&#8243;][fildisi_single_image image_type=&#8221;image-link&#8221; image=&#8221;12367&#8243; link=&#8221;url:https%3A%2F%2Fstampede.ai%2Fsupported-hardware%2Fligowave%2F|title:Ligowave||&#8221;][fildisi_button align=&#8221;center&#8221; button_text=&#8221;Learn More&#8221; button_shape=&#8221;extra-round&#8221; button_link=&#8221;url:https%3A%2F%2Fstampede.ai%2Fsupported-hardware%2Fligowave%2F|title:Ligowave||&#8221;][/vc_column][vc_column width=&#8221;1/6&#8243;][fildisi_single_image image_type=&#8221;image-link&#8221; image=&#8221;12368&#8243; link=&#8221;url:https%3A%2F%2Fstampede.ai%2Fsupported-hardware%2Fignitenet%2F|title:IgniteNet||&#8221;][fildisi_button align=&#8221;center&#8221; button_text=&#8221;Learn More&#8221; button_shape=&#8221;extra-round&#8221; button_link=&#8221;url:https%3A%2F%2Fstampede.ai%2Fsupported-hardware%2Fignitenet%2F|title:Ignitenet||&#8221;][/vc_column][vc_column width=&#8221;1/6&#8243;][fildisi_single_image image_type=&#8221;image-link&#8221; image=&#8221;12369&#8243; link=&#8221;url:https%3A%2F%2Fstampede.ai%2Fsupported-hardware%2Fopen-mesh%2F|title:Open%20Mesh||&#8221;][fildisi_button align=&#8221;center&#8221; button_text=&#8221;Learn More&#8221; button_shape=&#8221;extra-round&#8221; button_link=&#8221;url:https%3A%2F%2Fstampede.ai%2Fsupported-hardware%2Fopen-mesh%2F|title:Open%20Mesh||&#8221;][/vc_column][/vc_row][vc_row el_wrapper_class=&#8221;vendor-holder&#8221;][vc_column width=&#8221;1/6&#8243;][fildisi_single_image image_type=&#8221;image-link&#8221; image=&#8221;12392&#8243; link=&#8221;url:https%3A%2F%2Fstampede.ai%2Fsupported-hardware%2Fengenius-tech%2F|title:Engenius%20Tech||&#8221;][fildisi_button align=&#8221;center&#8221; button_text=&#8221;Learn More&#8221; button_shape=&#8221;extra-round&#8221; button_link=&#8221;url:https%3A%2F%2Fstampede.ai%2Fsupported-hardware%2Fengenius-tech%2F|title:Engenius%20Tech||&#8221;][/vc_column][vc_column width=&#8221;1/6&#8243;][fildisi_single_image image_type=&#8221;image-link&#8221; image=&#8221;12372&#8243; link=&#8221;url:https%3A%2F%2Fstampede.ai%2Fsupported-hardware%2Fruckus%2F|title:Ruckus%20Networks||&#8221;][fildisi_button align=&#8221;center&#8221; button_text=&#8221;Learn More&#8221; button_shape=&#8221;extra-round&#8221; button_link=&#8221;url:https%3A%2F%2Fstampede.ai%2Fsupported-hardware%2Fruckus%2F|title:Ruckus%20Networks||&#8221;][/vc_column][vc_column width=&#8221;1/6&#8243;][fildisi_single_image image_type=&#8221;image-link&#8221; image=&#8221;18628&#8243; link=&#8221;url:https%3A%2F%2Fstampede.ai%2Fsupported-hardware%2Ftp-link%2F|title:Tp-Link&#8221;][fildisi_button align=&#8221;center&#8221; button_text=&#8221;Learn More&#8221; button_shape=&#8221;extra-round&#8221; button_link=&#8221;url:https%3A%2F%2Fstampede.ai%2Fsupported-hardware%2Ftp-link%2F|title:TP-Link&#8221;][/vc_column][vc_column width=&#8221;1/6&#8243;][fildisi_single_image image_type=&#8221;image-link&#8221; image=&#8221;18995&#8243; link=&#8221;url:https%3A%2F%2Fstampede.ai%2Fsupported-hardware%2Fdlink%2F|title:D-Link&#8221;][fildisi_button align=&#8221;center&#8221; button_text=&#8221;Learn More&#8221; button_shape=&#8221;extra-round&#8221; button_link=&#8221;url:https%3A%2F%2Fstampede.ai%2Fsupported-hardware%2Fdlink%2F|title:D-Link&#8221;][/vc_column][vc_column width=&#8221;1/6&#8243;][fildisi_single_image image_type=&#8221;image-link&#8221; image=&#8221;18996&#8243; link=&#8221;url:https%3A%2F%2Fsignup.stampede.ai%2F%3Fvendor%3Daruba|title:Aruba&#8221;][fildisi_button align=&#8221;center&#8221; button_text=&#8221;Learn More&#8221; button_shape=&#8221;extra-round&#8221; button_link=&#8221;url:https%3A%2F%2Fsignup.stampede.ai%2F%3Fvendor%3Daruba|title:Aruba&#8221;][/vc_column][vc_column width=&#8221;1/6&#8243;][fildisi_single_image image_type=&#8221;image-link&#8221; image=&#8221;18997&#8243; link=&#8221;url:https%3A%2F%2Fsignup.stampede.ai%2F%3Fvendor%3Dteltonika|title:Aruba&#8221;][fildisi_button align=&#8221;center&#8221; button_text=&#8221;Learn More&#8221; button_shape=&#8221;extra-round&#8221; button_link=&#8221;url:https%3A%2F%2Fsignup.stampede.ai%2F%3Fvendor%3Dteltonika|title:Teltonika&#8221;][/vc_column][/vc_row][vc_row el_wrapper_class=&#8221;vendor-holder&#8221;][vc_column width=&#8221;1/6&#8243;][/vc_column][vc_column width=&#8221;1/6&#8243;][fildisi_single_image image_type=&#8221;image-link&#8221; image=&#8221;20812&#8243; link=&#8221;url:https%3A%2F%2Fstampede.ai%2Fsupported-hardware%2Fdlink%2F|title:D-Link&#8221; margin_bottom=&#8221;10px&#8221;][fildisi_button align=&#8221;center&#8221; button_text=&#8221;Learn More&#8221; button_shape=&#8221;extra-round&#8221; button_link=&#8221;url:https%3A%2F%2Fstampede.ai%2Fsupported-hardware%2Fcambium-cnmaestro%2F|title:Cambium&#8221;][/vc_column][vc_column width=&#8221;1/6&#8243;][fildisi_single_image image_type=&#8221;image-link&#8221; image=&#8221;20704&#8243; link=&#8221;url:https%3A%2F%2Fstampede.ai%2Fsupported-hardware%2Ftp-link%2F|title:Tp-Link&#8221; margin_bottom=&#8221;10px&#8221;][fildisi_button align=&#8221;center&#8221; button_text=&#8221;Learn More&#8221; button_shape=&#8221;extra-round&#8221; button_link=&#8221;url:https%3A%2F%2Fstampede.ai%2Fsupported-hardware%2Fmeraki-go%2F|title:meraki%20go&#8221;][/vc_column][vc_column width=&#8221;1/6&#8243;][fildisi_single_image image_type=&#8221;image-link&#8221; image=&#8221;20706&#8243; link=&#8221;url:https%3A%2F%2Fstampede.ai%2Fsupported-hardware%2Fdlink%2F|title:D-Link&#8221;][fildisi_button align=&#8221;center&#8221; button_text=&#8221;Learn More&#8221; button_shape=&#8221;extra-round&#8221; button_link=&#8221;url:https%3A%2F%2Fstampede.ai%2Fsupported-hardware%2Fdraytek%2F|title:Draytek&#8221;][/vc_column][vc_column width=&#8221;1/6&#8243;][fildisi_single_image image_type=&#8221;image-link&#8221; image=&#8221;21815&#8243; link=&#8221;url:https%3A%2F%2Fstampede.ai%2Fsupported-hardware%2Fdlink%2F|title:D-Link&#8221;][fildisi_button align=&#8221;center&#8221; button_text=&#8221;Learn More&#8221; button_shape=&#8221;extra-round&#8221; button_link=&#8221;url:https%3A%2F%2Fstampede.ai%2Fsupported-hardware%2Fpfsense%2F|title:pfsense&#8221;][/vc_column][vc_column width=&#8221;1/6&#8243;][/vc_column][/vc_row]</p>


Privacy Policy