Hotel, Accommodation

Get to know your guests. From increasing direct bookings to managing online reviews and boosting promotions – get more customers, more often.

Data Management
How to Legally and Safely Collect and Use Customer Data in the Hotel Industry
How to Legally and Safely Collect and Use Customer Data in the Hotel Industry 2048 1366 Cate Triendl

Since the introduction of the GDPR in May 2018, with its potential for big fines, it’s no surprise that hoteliers are wary of collecting and using customer data. Yet customer…

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social media channels
How To Find the Right Social Media Channel for Your Hospitality Business
How To Find the Right Social Media Channel for Your Hospitality Business 1600 1067 Cate Triendl

The use of social media to market hospitality businesses has been gaining traction over the past few years, and with good reason. According to Hootsuite, 2019 set the record for…

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Loyalty
10 Tips on Nurturing Customer Loyalty in the Hotel Industry
10 Tips on Nurturing Customer Loyalty in the Hotel Industry 2048 1366 Cate Triendl

In a previous article, we talked about nurturing and ensuring guest loyalty being one of the top challenges in the hotel industry at present. With customers quick to go elsewhere…

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Business Man Phone
New Tech – Friend or Foe for Independent Hotels?
New Tech – Friend or Foe for Independent Hotels? 2048 1366 Cate Triendl

In a world where the expectations of hotel guests are higher than ever, comfort, convenience, and customer service are all being enhanced by new technology. Over the last decade, the way…

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Couple Holidays Device
The Modern Traveller – A 2020 Guide For Independent Hotels
The Modern Traveller – A 2020 Guide For Independent Hotels 2048 1365 Cate Triendl

It’s a brave new world. Without a doubt, the fast-changing expectations and requirements of travellers over the last decade have presented a real challenge for owners of independent hotels. Maybe you…

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Trends Marketing
Top Marketing Trends in the Hotel Industry for 2020
Top Marketing Trends in the Hotel Industry for 2020 2048 1362 Cate Triendl

Marketing for hotels, in the digital arena, needs your attention more than ever in 2020. Here we reveal the top hotel marketing trends you need to be aware of.

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Hotel Villa
A Guide On Current Hotel Industry Challenges
A Guide On Current Hotel Industry Challenges 2000 1334 Cate Triendl

How do you, as a bricks and mortar business, thrive in a digitised world where the challenges are mounting? You learn what the current challenges in the hotel industry are.…

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hotel
Effective Email Marketing Tips for Hotels
Effective Email Marketing Tips for Hotels 1550 700 Chris Wilkie

For hotel managers, increasing profits is a never-ending endeavour. You need to know how to promote your hotel to new customers. You need to make your customers come back for…

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Hotel room
Setting Up Your Airbnb for Guest WiFi today
Setting Up Your Airbnb for Guest WiFi today 960 624 Cate Triendl

You’ve just returned to your property after letting it over a long holiday weekend. Checking around, it looks like everything is in the right place – garbage emptied, no spills…

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House on the beach
Tips on Using Guest WiFi with Your AirBnB
Tips on Using Guest WiFi with Your AirBnB 1024 683 Cate Triendl

AirBnB-ing your place out (did we just use “AirBnB” as a verb? Yes, deal with it) during the holiday season is a great way to earn extra cash at a…

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