Articles

Drive Revenue And Loyalty With Personalisation [Part I]
Drive Revenue And Loyalty With Personalisation [Part I] 1536 868 Cate Triendl

One prominent trend in the hospitality industry is the rising customer demand for personalisation. Personalisation is your key ingredient to creating a memorable customer experience. An experience that makes customers come back…

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2 Easy Ways To Drive Sales With Gift Cards and Marketing
2 Easy Ways To Drive Sales With Gift Cards and Marketing 1200 600 Cate Triendl

With the hospitality restrictions still ongoing, many businesses have gone back to a reduced level of service or are only offering takeaway and delivery. Once more, they have to tap…

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Bring More Customers Back With A Loyalty Program
Bring More Customers Back With A Loyalty Program 1536 868 Cate Triendl

Loyal customers have helped many hospitality businesses to stay afloat during the past two years. Now is the time to nurture and reward your regular customers for their ongoing support.…

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4 Key Hospitality Trends To Grow Your Business in 2022
4 Key Hospitality Trends To Grow Your Business in 2022 1536 868 Cate Triendl

Last year has once again shown us how adaptive the hospitality industry is when it comes to finding ways to keep up and running. New trends have emerged that will…

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24 Buzz-Worthy Content Ideas For Week 27.12.21
24 Buzz-Worthy Content Ideas For Week 27.12.21 1200 800 Cate Triendl

24 social media content ideas for week 27th of December: Monday 27th – Fruitcake Day Cake offerPoll idea: Yay or nay – fan of raisins?Fruitcakes from around the world Monday…

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24 Festive Content Ideas For Week 20.12.2021
24 Festive Content Ideas For Week 20.12.2021 1200 800 Cate Triendl

24 social media content ideas for week 20th of December: Monday 20th – Games Day Competition – guessing game, how many … are in the jar?What board games will you…

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The Secret To Successful Service Recovery in Hospitality [Part 1]
The Secret To Successful Service Recovery in Hospitality [Part 1] 1536 868 Cate Triendl

Customer service failures are an inevitable part of operating in the hospitality industry. However, this doesn’t necessarily mean that the customer is lost forever. With the right service recovery strategy in…

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25 Content Ideas To Retain Your Staff With Internal Newsletters [Part 2]
25 Content Ideas To Retain Your Staff With Internal Newsletters [Part 2] 1536 868 Cate Triendl

The aim of a staff newsletter is to foster a community feeling and a sense of involvement amongst your staff. This is one of the key ingredients for successful retention. Check out…

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How Internal Newsletters Help You To Retain Staff [Part 1]
How Internal Newsletters Help You To Retain Staff [Part 1] 1536 868 Cate Triendl

The Caterer recently reported about staff poaching becoming a new tactic to nick employees from competitors in the run-up for the festive season. This news raises two main questions. How do businesses increase employee…

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2 Ways to Boost Your Off-Peak Times
2 Ways to Boost Your Off-Peak Times 1536 868 Cate Triendl

Between peak times are probably the most challenging ones in the hospitality industry. What can venues do to fill up empty seats and keep the customer flow running evenly throughout the day?…

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